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Toyota of Brookfield
Brookfield, WI
2,834 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,834 reviews
March 31, 2022
I’ve been to many dealerships but nothing compares to the customer service from Bryan Cortes at Toyota of Brookfield he made sure all our needs were met and made sure we stayed in our budget highly recommend customer service from Bryan Cortes at Toyota of Brookfield he made sure all our needs were met and made sure we stayed in our budget highly recommended! More
by Francisco
Employees Worked With
Bryan Cortes
March 29, 2022
Brayan was very helpful and kind while helping us get our truck. He answered all our questions and was patient while we gathered documentation for the purchase. truck. He answered all our questions and was patient while we gathered documentation for the purchase. More
by Keslen
March 28, 2022
I traded my minivan and bought a new one. My salesman, Jackson Mueller was extremely knowledgeable and helpful. He knew the features and determined how those would benefit me. My salesman, Jackson Mueller was extremely knowledgeable and helpful. He knew the features and determined how those would benefit me. More
by Mhusman
March 28, 2022
Tony in service was a [pleasure to work with. I was recommended to see him by my co-worker and everything went great! I will be back to see him again for all of my future service visits! I was recommended to see him by my co-worker and everything went great! I will be back to see him again for all of my future service visits! More
by Rita
Employees Worked With
March 28, 2022
Very pleasant buying experience working with Brad Flak. I would strongly recommend him to help in any decision to buy a new or used car. Great low pressure personality willing to work with you. Go see him! I would strongly recommend him to help in any decision to buy a new or used car. Great low pressure personality willing to work with you. Go see him!!!!! More
by Emteeguy
March 28, 2022
This dealership has great customer service! I came in to look around and kill time while waiting on my wife at the spa. Bonnie greeted me and went over the market with new vehicles. I've been h I came in to look around and kill time while waiting on my wife at the spa. Bonnie greeted me and went over the market with new vehicles. I've been hearing there was a wait and I couldn't believe people were waiting three months for a vehicle! Bonnie went over the safety features of a toyota and the fancy features of a RAV4 XSE hyrbid... SOLD ME!! Great job Bonnie! More
by Chris Bird
Employees Worked With
Bonnie Stone
March 27, 2022
Buyer beware! Not sure how this dealership is rated so good. Bradley was assisting my sister in her biggest purchase ever this weekend. Dishonest pricing, forceful Not sure how this dealership is rated so good. Bradley was assisting my sister in her biggest purchase ever this weekend. Dishonest pricing, forceful, deceiving, unorganized, and awful customer service skills. One of the most dishonest salesman’s I’ve dealt with. He told us the “XPEL” was mandatory (even though it hadn’t been yet applied), then said “well, we could do the rustproofing instead if that’s for more useful for you”. He wouldn’t disclose the trade-in amount until we begged him, then wouldn’t let us move forward with the sale until he got what he wanted. Does not have your best interest. He invited himself on the test drive too—no thanks! Wouldn’t let us review the first general estimate sheet in private… perhaps this is because they don’t want someone to take a picture of the 4 add-ons we didn’t ask for that totaled over $3,500! We were inside past close and they sprayed a disinfecting spray—making it had to breath. I felt my throat and nose closing in and started coughing. It was terrible. This is only a glimpse of the issues we experienced! I would recommend you stay far away as much as possible from this Dealership. We’ve had MUCH BETTER experience at Wilde! THEN Bradley forcefully asked us to rate him 5 stars too, for his excellent service. Sigh. More
by kayleefrank
Employees Worked With
Bradley
March 26, 2022
Nicholas Terrnova was excellent, and very informative, will send all my family and friends his way! will send all my family and friends his way! More
by Bwaldron
Employees Worked With
