Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Toyota of Brookfield
Brookfield, WI
2,834 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,834 reviews
March 25, 2022
Toyota of Brookfield did an awesome job with everything couldn't be happier! Also wanted to thank him our salesman Brian C for making everything so smooth and quick. couldn't be happier! Also wanted to thank him our salesman Brian C for making everything so smooth and quick. More
by Jane
Employees Worked With
Bryan C
March 25, 2022
We are very happy with our experience with Bryan C we usually don’t buy car from dealerships but I will definitely be going back for our next vehicle. usually don’t buy car from dealerships but I will definitely be going back for our next vehicle. More
by Paul
Employees Worked With
Bryan Cortes
March 25, 2022
Fue muy buena experiencia trabajar con Bryan Cortes nos pudo ayudar contestando todas nuestras preguntas y a escoger el vehículo correcto, estamos muy agradecídos pudo ayudar contestando todas nuestras preguntas y a escoger el vehículo correcto, estamos muy agradecídos More
by Rafael
Employees Worked With
Bryan C
March 25, 2022
The customer service I received from Jacob Sberna was nothing but superb. Toyota has been my choice for over 20 years and always been of vehicle. The price, service, availability, ratings from consumers nothing but superb. Toyota has been my choice for over 20 years and always been of vehicle. The price, service, availability, ratings from consumers report and customer service that’s why I continually come back to Toyota. More
by Lpahm58
Employees Worked With
March 24, 2022
I have been leasing and driving Toyotas for over ten years and can honestly say that this was the best dealership and team with whom I have ever worked. Both were wonderful representatives. Layla Kemp, years and can honestly say that this was the best dealership and team with whom I have ever worked. Both were wonderful representatives. Layla Kemp, my Service Advisor, was outstanding in communications before, during and after my recent visit. She went out of her way to make sure everything was taken care of for me and the service department performed quickly and very effectively. My 2019 Camry is running better than ever. Kevin Rhiel, Sales Consultant was very friendly, knowledgeable, efficient and sensitive to my needs and decisions on whether or not to purchase or lease a new vehicle as the lease on the Camry will be maturing in May of this year. I would recommend Brookfield Toyota without any reservations and highly recommend both Kayla and Kevin! More
by Patti B
Employees Worked With
Layla Kemp, Kevin Rhiel
March 24, 2022
Brayan was awesome to work with and worked with us to get us a price that worked for us. The truck was in awesome shape. I would recommend Brookfield Toyota to anyone looking to purchase a vehicle. us a price that worked for us. The truck was in awesome shape. I would recommend Brookfield Toyota to anyone looking to purchase a vehicle. More
by Danschultz1983
March 24, 2022
Dominick Ferrell was our salesperson . 5 stars Thank you.. You made purchasing the RAV4 a memory I will have for ever. Best Salesman ever. 5 stars Thank you.. You made purchasing the RAV4 a memory I will have for ever. Best Salesman ever. More
by liwiegand53066
Employees Worked With
March 23, 2022
I dealt with Brad Flak when purchasing my 2019 Nissan Rogue. He was very knowledgeable, efficient and was able to answer all of my questions. I highly recommend using him for your next car purchase. Rogue. He was very knowledgeable, efficient and was able to answer all of my questions. I highly recommend using him for your next car purchase. More
by Rlkau
Employees Worked With
Brad Flak
