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Toyota of Brookfield

Brookfield, WI

4.9
2,835 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois. Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle. Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams. Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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20655 W Capitol Dr

Brookfield, WI

53045

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Showing 2,835 reviews

March 23, 2022

Service is great, people are very friendly. It’s always prompt. The shuttle is great! More

by karinkath2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bella
Mar 25, 2022 -

Toyota of Brookfield responded

Hi, we're glad to hear that everything was completed to your satisfaction! Please let us know if there is ever anything else we can assist you with.

March 22, 2022

Brayan was a great help when it came to finding the perfect car that fit my price range. Highly recommend him at Toyota of Brookfield. More

by Leighten
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brayan Alanis
Mar 24, 2022 -

Toyota of Brookfield responded

Hi, we're glad to hear you found Brayan to be so informative and helpful. Thanks again for the recommendation, and have an amazing day!

March 22, 2022

Had a great time test driving the car that I was interested in. Got into the dealership and into the car I wanted with the salesman Nick in under 5 minutes. Nick did a great job at explaining to m More

by B.Thao
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick
Mar 24, 2022 -

Toyota of Brookfield responded

Hi, we're glad to hear you found Nick to be so informative and helpful. Our team is available should you require any extra help.

March 21, 2022

Very happy with the experience at this dealership, Bryan C went above and beyond to make it a great experience, will definitely be back! More

by Neli
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan c
Mar 23, 2022 -

Toyota of Brookfield responded

Hello Neli, thank you for your kind review; we are happy to pass along your comments to Bryan here at Toyota of Brookfield! We hope you continue to choose us for all your automotive needs! Take care!

March 21, 2022

Worked with Dan and TIM in a new truck and had a great experience thank you More

by CB
Recommend Dealer
Yes
Employees Worked With
Tim Buti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan
Mar 23, 2022 -

Toyota of Brookfield responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

March 19, 2022

Michael Schultz did a nice job of getting my car service -- very thorough and pleasant. All the work was satisfactorily done. More

by SNICHOLS26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2022 -

Toyota of Brookfield responded

Hi, we're happy you found our staff to be so supportive during your experience here at Toyota of Brookfield. If you're ever in need of more help, please let us know! Take care!

March 18, 2022

We had a great experience working with David on getting our new Prius. We were able to trade our RAV4 in for a good price to offset the price on the Prius. I’ve travelled only 200 miles so far and I’m gett More

by Pete D
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Perez
Mar 20, 2022 -

Toyota of Brookfield responded

Hi Pete, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

March 18, 2022

Muy feliz con nuestra compra de la Tacoma TRD Pro, Bryan nos ayudo y fue muy buena experiencia. More

by Manuel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Cortes
Mar 23, 2022 -

Toyota of Brookfield responded

Manuel, muchas gracias por tu comentario! Bryan y nuestro equipo estarán encantados de escuchar sus amables palabras y su alta calificación de estrellas. ¡Esperamos que nos siga eligiendo para todas sus necesidades automotrices! ¡Cuídate!

March 13, 2022

My husband really wanted a new vehicle and we made the trip all the way from Nashville to work with Nick Terranova. Nick was able to provide us the features , benefits when making a decision between vehi More

by lisa.terranova29
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Terranova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2022 -

Toyota of Brookfield responded

Hi, thank you for your positive review. We're glad to hear that you found our team here at Toyota of Brookfield so helpful in the purchase of your new vehicle. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

March 12, 2022

Nick was a great help getting us into the vehicle we wanted and quickly, thanks for the great service Nick! More

by Gary
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Terranova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2022 -

Toyota of Brookfield responded

Hi Gary, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! Our team is available should you require any extra help.

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