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Toyota of Brookfield
Brookfield, WI
2,814 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,814 reviews
February 12, 2022
Service experience was great. Detail on my vehicle was excellent, it looks like a brand new car! excellent, it looks like a brand new car! More
by Bella
Employees Worked With
February 12, 2022
Very friendly salesman (Riley) as well as sales manager. Extremely well detailed vehicle for my daughter. Extremely well detailed vehicle for my daughter. More
by Greg
February 12, 2022
Excellent customer service from beginning to end! This location made my shopping experience a pleasant one. Riley asked all the right questions to determine which car was the best fit for me. I decided to location made my shopping experience a pleasant one. Riley asked all the right questions to determine which car was the best fit for me. I decided to go with the 2022 RAV4 LE Hybrid and I’m very very happy my my choice! If you are in the market for a new car…go to Toyota of Brookfield and ask for Riley! He is the BEST!!! Thanks guys for everything 👍🏼 More
by djo1128
Employees Worked With
Riley Sullivan
February 11, 2022
Best service I’ve ever received at this dealership! Best service I’ve ever received at this dealership! Bonnie Stone was fantastic! She updated me regularly about my car and got it back to me within h Best service I’ve ever received at this dealership! Bonnie Stone was fantastic! She updated me regularly about my car and got it back to me within hours. I had a great experience working with her! More
by Lane
Employees Worked With
Bonnie
February 09, 2022
Mary Lou in the service department was wonderful to work with at Toyota. Took my car in for service and she kept me informed along the way with updates and helped out with the rental car. Highly recommend with at Toyota. Took my car in for service and she kept me informed along the way with updates and helped out with the rental car. Highly recommend Mary Lou Valdez and Toyota of Brookfield, thanks for such great service and friendly workers! More
by AJ
Employees Worked With
Marylou Valdez
February 08, 2022
My wife and I went to buy another new Toyota after buying a new Toyota Highlander from a different dealership in which we had a terrible experience with Ziegler Toyota. So I found a Toyota Avalon at Toyota o a new Toyota Highlander from a different dealership in which we had a terrible experience with Ziegler Toyota. So I found a Toyota Avalon at Toyota of Brookfield. I must say it was the best experience I’ve ever had at a dealership. Our salesperson Marcus made us feel very welcomed and was very professional throughout the buying process. In fact the whole dealership had a very welcoming feeling to it and strived in our satisfaction with our purchase with no hard pressure selling and positive attitudes towards its customers. My only regret is that we didn’t buy both our cars from Toyota of Brookfield. Stop by and ask for Marcus he definitely went out of his way to make this a enjoyable buying experience. Also having bought dozens of cars from various dealerships , this is the first time the owner of the dealership called to make sure we were happy with our purchase and taken care of . This is not the norm this day and age and congratulations you have my business and would highly recommend this dealership to my family and friends. Truly a customer friendly atmosphere and great service. More
by traderbutch
February 08, 2022
Want to thank service advisor Mike Schultz for his knowledgeable and professional assistance when I brought my Highlander in. I highly recommend Mike and will be sure to have him as my service advisor knowledgeable and professional assistance when I brought my Highlander in. I highly recommend Mike and will be sure to have him as my service advisor on my next visit for service. More
by Donald.Kob
February 02, 2022
Nick was great to work with, very knowledgeable and polite. I highly recommend his services. polite. I highly recommend his services. More
by Rkabele
Employees Worked With
