Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Toyota of Brookfield
Brookfield, WI
2,812 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,812 reviews
January 29, 2022
I am so happy the way I was greeted by a very pleasant young man named Dominick Ferrell. He is an excellent salesman who answered all my questions with such knowledge. He had just the vehicle I wanted. My young man named Dominick Ferrell. He is an excellent salesman who answered all my questions with such knowledge. He had just the vehicle I wanted. My daughter and son-in-law were with me. We took the vehicle for a test drive and I was sold. Dominick is definitely an asset to this dealership. I highly recommend him to everyone looking for a vehicle! This is a present to myself for my 80th birthday. More
by Diane Spiegelberg
Employees Worked With
Dominick Ferrell
January 29, 2022
Dominick was very useful with my wife and I’s exploration a couple of days ago, I suggest Dominick; if anyone is unsure what it is that they specifically want. a couple of days ago, I suggest Dominick; if anyone is unsure what it is that they specifically want. More
by Gabe142
Employees Worked With
Dominick Ferrell
January 28, 2022
My salesman Nick was super helpful. Very classy and honest dealership, worked with me on a price for both the trade in and the new car. I left totally content with my new Toyota. honest dealership, worked with me on a price for both the trade in and the new car. I left totally content with my new Toyota. More
by djroche86
January 26, 2022
Austin provided excellent service for me today. He said the work would take an hour and it actually took 45 minutes. He was also friendly and courteous. the work would take an hour and it actually took 45 minutes. He was also friendly and courteous. More
by dougl
Employees Worked With
Austin in Service did a great job for me today. The work was done when he said it would be and he was friendly and courteous.
January 25, 2022
Dominick Ferrell assisted a friend and I who were looking for new cars. He was friendly, very knowledgable, and patient. He was not pushy and took the time to figure out which aspects of a car were importan for new cars. He was friendly, very knowledgable, and patient. He was not pushy and took the time to figure out which aspects of a car were important to us so as to match us up with a car that fit our needs. I bought my very first new car that day and I'm excited to pick it up in a few weeks. More
by J.Shay
Employees Worked With
Dominick Ferrell
January 18, 2022
Dominick Ferrell is a wonderful salesman. Very sincere and helpful. He is an asset to your dealership. I highly recommend him to anyone who is looking to buy a vehicle. and helpful. He is an asset to your dealership. I highly recommend him to anyone who is looking to buy a vehicle. More
by Diane Spiegelberg
Employees Worked With
Dominick Ferrell salesman
January 17, 2022
Suni was an absolute pleasure to work with. For us, purchasing a vehicle is stressful. Fortunately, we “wanted” to buy a new vehicle vs “had to”. We are both recently retired and wanted to pare down t purchasing a vehicle is stressful. Fortunately, we “wanted” to buy a new vehicle vs “had to”. We are both recently retired and wanted to pare down the number of vehicles we own. Suni was extremely knowledgeable about the car, its features and how it operated. He provided a comfortable atmosphere. As we are now on a fixed income, the car was at our limits. Suni seemed to be able to sense when we needed time to discuss by ourselves. Never during the process did we “pressured” as occurs at other dealers In summary, Suni is a definite asset to your team and we would recommend Napleton Brookfield Toyota dealership based on our experience with Suni. More
by lotsolhasas
Employees Worked With
Suni Kumar
