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Toyota of Brookfield
Brookfield, WI
2,813 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,813 reviews
January 17, 2022
Suni was an absolute pleasure to work with. For us, purchasing a vehicle is stressful. Fortunately, we “wanted” to buy a new vehicle vs “had to”. We are both recently retired and wanted to pare down t purchasing a vehicle is stressful. Fortunately, we “wanted” to buy a new vehicle vs “had to”. We are both recently retired and wanted to pare down the number of vehicles we own. Suni was extremely knowledgeable about the car, its features and how it operated. He provided a comfortable atmosphere. As we are now on a fixed income, the car was at our limits. Suni seemed to be able to sense when we needed time to discuss by ourselves. Never during the process did we “pressured” as occurs at other dealers In summary, Suni is a definite asset to your team and we would recommend Napleton Brookfield Toyota dealership based on our experience with Suni. More
by lotsolhasas
Employees Worked With
Suni Kumar
January 17, 2022
Nick was great to work with as he helped me secure a vehicle for me. The process was easy and painless. vehicle for me. The process was easy and painless. More
by rjlindert
Employees Worked With
January 13, 2022
We had an absolutely amazing experience working with Jacob Sberna. He knew absolutely everything about the vehicle we purchased, answered every question we had with lingo we could understand. He wasn’t Jacob Sberna. He knew absolutely everything about the vehicle we purchased, answered every question we had with lingo we could understand. He wasn’t pushy at all! He deserves a raise for sure! I look forward to working with Jacob again! The only downfall from the whole situation is it took the finance department what seemed to be to long. We had the check for the vehicle and everything and just seemed like they drug there feet. For a while I was almost thinking they wanted us to leave without the vehicle with all the waiting around for no reason, the sales department/ finance wasn’t busy when we purchased the vehicle. More
by nhoerchner
Employees Worked With
January 12, 2022
I had an awesome experience working with Riley Sullivan at Brookfield Toyota. He was very friendly, personable and knowledgeable. Additionally, he's a very professional sales associate and worked tireless at Brookfield Toyota. He was very friendly, personable and knowledgeable. Additionally, he's a very professional sales associate and worked tirelessly to help me seal a crazy deal. No pressure either which was a welcome relief. Exceptional job Riley! More
by brkfdcstmr48
January 11, 2022
Nick T. did a great job of getting me into the truck I wanted! He got me into a trim level higher than I expected, and sooner than I expected as well! wanted! He got me into a trim level higher than I expected, and sooner than I expected as well! More
by timothy.winkler
January 09, 2022
Worked with Nick T. to get a new truck. He was extremely knowledgable, went out of his way to research inbound vehicles and got me in a truck sooner than expected. Zero pressure, highly professional. Would knowledgable, went out of his way to research inbound vehicles and got me in a truck sooner than expected. Zero pressure, highly professional. Would do business with him again anytime. More
by Brian
Employees Worked With
January 08, 2022
Great working with Nick. He shepherded us thru the difficult wait time purchasing process. We will be back! difficult wait time purchasing process. We will be back! More
by hunter42
Employees Worked With
January 06, 2022
Toyota of Brookfield is great! Very spacious and clean showroom with friendly staff and convenient location. The Service staff is always very helpful as well! Ask for Kevin Rhiel in sales, he did an a showroom with friendly staff and convenient location. The Service staff is always very helpful as well! Ask for Kevin Rhiel in sales, he did an awesome job keeping me updated throughout the order process and provided top notch service! More
by BOND316007
