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Toyota of Brookfield
Brookfield, WI
2,813 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,813 reviews
November 22, 2021
I needed a vehicle before the year ended. All other dealerships told me it would be a three month wait. When I worked with Bonnie she told me three months was possible but her and her manager Tim will dealerships told me it would be a three month wait. When I worked with Bonnie she told me three months was possible but her and her manager Tim will try to get it sooner. They were able to get my Sienna within three weeks! Thanks so much Toyota of Brookfield! More
by latonya hines
Employees Worked With
Bonnie, Tim
November 22, 2021
I actually brought a vehicle from Bonnie when she first started a year ago. The service was very memorable so I had to come back again. She did an even better job than before with getting ally my questions started a year ago. The service was very memorable so I had to come back again. She did an even better job than before with getting ally my questions answered in a timely manner and get my budget to work for me. More
by Anthony Brown
Employees Worked With
Bonnie
November 20, 2021
Nicholas Terranova was the salesman that help me get the car I have today! He was very helpful and very knowledgeable in what he knows and definitely a nice guy! car I have today! He was very helpful and very knowledgeable in what he knows and definitely a nice guy! More
by Clinton
Employees Worked With
November 16, 2021
Bonnie was really a pleasure to work with. I knew from the video she sent me prior to my appointment that our personalities would be a good fit and it was. She was patient, explained the vehicle in much d the video she sent me prior to my appointment that our personalities would be a good fit and it was. She was patient, explained the vehicle in much detail and still helpful connecting all my devices even after my purchase was complete. I would recommend Bonnie when stopping in Toyota of Brookfield More
by brooke hiezier
Employees Worked With
bonnie
November 15, 2021
Stoped in the other day to see what was there to help my cousin. While there was unfortunately nothing in his price range Kevin was very helpful! When the time comes for me to replace my current car, I'd de cousin. While there was unfortunately nothing in his price range Kevin was very helpful! When the time comes for me to replace my current car, I'd definitely come back to deal with him! More
by ash j
Employees Worked With
Kevin
November 14, 2021
Found a car I was interested in, horrible communication on their part. Also when they quoted me, there as $4,000+ add one from the advertised price and never have gotten back to after 1/2 dozen times reach on their part. Also when they quoted me, there as $4,000+ add one from the advertised price and never have gotten back to after 1/2 dozen times reaching out to them. Go somewhere else. More
by Quentin
Employees Worked With
Gil Esquivel
November 14, 2021
Ask for Luis Ferrer, he is the best! He is great and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service and the facility is makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service and the facility is impressive. You Asked Luis For It/You Got It!” More
by TJ
Employees Worked With
