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Toyota of Brookfield
Brookfield, WI
2,862 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,862 reviews
November 12, 2021
Overall it was a very good & professional experience. Riley helped me test drive the vehicle I was interested, answered all of my questions about the vehicle and provided additional information of option Riley helped me test drive the vehicle I was interested, answered all of my questions about the vehicle and provided additional information of options available to me. He went above and beyond to provide the best customer service and should get 6 stars. I did not get much of a deal, paying full price with zero negotiation & refusing to at least put new tires on the vehicle even, but with supply & demand, it isn't exactly the best time to buy a car either. At the end of the day, I left with the vehicle that I wanted at a price comparable to competitors. I would recommend this dealer. More
by AH19
Employees Worked With
Riley Sullivan
November 10, 2021
Personal experience with sales personnel and finance office was smooth and efficient. This was the third or fourth experience with this dealer and I can recommend them highly. office was smooth and efficient. This was the third or fourth experience with this dealer and I can recommend them highly. More
by gtoars
November 02, 2021
I had been looking for a truck for quite some time, when I seen the exact truck I was looking for at a super great price I made an appointment with Bonnie. I have had some extremely bad experiences with de I seen the exact truck I was looking for at a super great price I made an appointment with Bonnie. I have had some extremely bad experiences with dealers, so I wasn’t excited about going there. Let me tell you this was the best experience I have ever had. When we are ready to get another vehicle I’m going here 1st . Thank you for actually listening to me and making it an enjoyable experience More
by Msillix
Employees Worked With
Bonnie
November 02, 2021
Suni was very thourough showing me what l needed ton know before purchasing my Highlander. before purchasing my Highlander. More
by oumar.sagna
