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Toyota of Brookfield
Brookfield, WI
2,814 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,814 reviews
October 14, 2021
If I could give Zero stars I would. I was 100% buying a car within the month and been a Toyota customer for the last 17 years. I was looking at a Highlander and they didn’t have the type I wanted but let car within the month and been a Toyota customer for the last 17 years. I was looking at a Highlander and they didn’t have the type I wanted but let me know they were receiving more inventory in two weeks and I could put a refundable $500 deposit down to see the Highlander first. When the Highlander came in, I wanted a night to think about the purchase and I was severely harassed and yelled at by asking for more time. The manager actually turned his back on me and walked away while I was asking for my deposit back. He waved me off and said they had my credit card number and it would be processed tomorrow. I let my salesman know I would NOT be buying a car from them after the way the manager treated me. After numerous inquiries about my refund, I didn’t get it until 15 days later and I had to go in and ask for the paper trail (since every money transaction has a paper trail!!). After I saw the paper trail and noticed the day was 15 days later of my refund I demanded answers. They admitted they “forgot” about processing the refund. Unacceptable to “forget” to refund people’s money. Especially after multiple inquiries. HORRIBLE service and money management!!!! Loved going to Acura of Brookfield and had a completing amazing experience!!! More
by Kelly
Employees Worked With
Brayan Alanis
October 13, 2021
This dealer is very inconsistent and frustrating. Some staff understand my needs in service and others are not helpful. I have been able to set up services requiring parts purchased ahead of time and they staff understand my needs in service and others are not helpful. I have been able to set up services requiring parts purchased ahead of time and they lose the records of purchase. They have put wrong lug nuts on my car and caused rim damage. They take 2 to 3 times longer for service than other dealers. Hard to connect with service advisor ahead of visit and they seem not to know what the mechanics found on my car. They have all the excuses when something goes wrong and say oh well get service somewhere else. More
by WyldSmurf
October 08, 2021
Had service work down today and could not be happier. Bella made sure that everything was up to par on our car. She is a pleasure to work with. Highly recommend her and the dealership. Gerald S. of Wau Bella made sure that everything was up to par on our car. She is a pleasure to work with. Highly recommend her and the dealership. Gerald S. of Waukesha More
by Vulcanjerry
Employees Worked With
Bella
October 05, 2021
We had an issue with our warranty work, but Joshua, Joel, and Bella worked with us to achieve a satisfactory solution. We will definitely continuing buying from and servicing at Toyota of Brookfield. and Bella worked with us to achieve a satisfactory solution. We will definitely continuing buying from and servicing at Toyota of Brookfield. More
by Vulcanjerry
October 03, 2021
I had the best experience with Ericka she told me basically everything there was to know about the highlander I feel like I could go sell one now because of her. Wonderful Ericka, you’re amazing darl basically everything there was to know about the highlander I feel like I could go sell one now because of her. Wonderful Ericka, you’re amazing darling! More
by Tasha_mln
Employees Worked With
ERICKa Cosey
October 01, 2021
I came in to look around and was approached by Chris Marshel who was very polite and informative. I really only stopped to kill some time but after speaking with Chris I am seriously contemplating on s Marshel who was very polite and informative. I really only stopped to kill some time but after speaking with Chris I am seriously contemplating on selling my current Toyota and upgrading. Thank you for giving what my best options would be, I have a lot to consider and have no doubt I will be returning when I am ready. More
by lmenman
Employees Worked With
Chris Marshel
