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Toyota of Brookfield
Brookfield, WI
2,814 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,814 reviews
September 30, 2021
I have nothing but positive things to say about this dealership, it was a very great experience with my salesperson Bryan C, and will be coming back again. dealership, it was a very great experience with my salesperson Bryan C, and will be coming back again. More
by Jessica
Employees Worked With
Bryan Cortez
September 30, 2021
I was looking at used cars the young man Dominic Farrell showed me around he had the right answers for all the questions I had he was impolite when I return to buy a car I definitely will come back to Domin showed me around he had the right answers for all the questions I had he was impolite when I return to buy a car I definitely will come back to Dominic More
by shrcrawford
Employees Worked With
Dominick Farrell
September 29, 2021
All went well, except for two calls asking if I wanted to get an appraisal for my car. I came for service and they tried to get me to trade up to another car. get an appraisal for my car. I came for service and they tried to get me to trade up to another car. More
by tsfowles
Employees Worked With
Daniel
September 28, 2021
I stopped by to check out some options for a used car. I was approached by Louis and had a great experience. He was knowledgeable and able to talk me through all of my options, both in terms of cars and fin was approached by Louis and had a great experience. He was knowledgeable and able to talk me through all of my options, both in terms of cars and financing. I would highly recommend working with him and will be stopping back at this dealership before I make a decision on a purchase. More
by nl_jorgy
Employees Worked With
Louis
September 26, 2021
Just had one of the more pleasant experiences visiting a dealership & working with a young salesmen, Dominick Ferrell. He worked hard for my business without being pushy. Ultimately we did not leave with a dealership & working with a young salesmen, Dominick Ferrell. He worked hard for my business without being pushy. Ultimately we did not leave with a new car today, however should I be in the market for a new Toyota in the future I'll make sure I buy it from Dominick! More
by Nigel
Employees Worked With
Dominick Ferrell
