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Toyota of Brookfield
Brookfield, WI
2,814 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,814 reviews
September 24, 2021
Brayan was the salesman I worked with. He was extremely knowledgeable, informative and patient! He explained options in great detail. This was a wonderful car buying experience! Thank you! knowledgeable, informative and patient! He explained options in great detail. This was a wonderful car buying experience! Thank you! More
by Maureen
Employees Worked With
Brayan Alanis, Michael Curtis
September 21, 2021
Brantavius was excellent to work with. Very knowledgeable about the vehicles. Clearly explained the options and differences from one car to another. We purchased on the spot. Would strongly recommend using t about the vehicles. Clearly explained the options and differences from one car to another. We purchased on the spot. Would strongly recommend using them again. More
by Davidwoods4
September 21, 2021
Nick Terrnova was a pleasure to work with on the purchase of my used Ridgeline. I found my experience at TOB to be very smooth and fast! Thanks again, Nick! of my used Ridgeline. I found my experience at TOB to be very smooth and fast! Thanks again, Nick! More
by Scott M
Employees Worked With
Nick Terrnova
September 16, 2021
We have purchased our vehicles here since 1989. Total confidence in their sales team and service department. Bryan A. was our sales person this time and did a great job taking care of all parts of the sa confidence in their sales team and service department. Bryan A. was our sales person this time and did a great job taking care of all parts of the sale. More
by Tbone
Employees Worked With
Other Employees :
Eric Glenn, Brayan Alanis, Marylou Valdez
September 16, 2021
We had a very pleasant experience at Toyota of Brookfield dealership. Our salesman Luis Ferrer was very helpful and informative and made buying our new SUV very confortable. We recommend this dealership an dealership. Our salesman Luis Ferrer was very helpful and informative and made buying our new SUV very confortable. We recommend this dealership and especially Luis to anyone who wants a great experience and a great automobile! Toyota is it! More
by Jim Misialek
Employees Worked With
September 14, 2021
We worked with Nick Terranara for several weeks looking for a late model used Corolla. Nick was professional, thorough, and had quick response time to our questions. He went above and beyond to find us th for a late model used Corolla. Nick was professional, thorough, and had quick response time to our questions. He went above and beyond to find us the right car. The dealership overall has a nice selection of used vehicles which wasn’t the case in many dealerships we visited. More
by MLL
Employees Worked With
Nick Terranova
September 14, 2021
I had purchased my current vehicle here and had a great experience. It was my daughters turn to get her first car and we came here first. Bonnie, our salesperson, was awesome! She really took time to find experience. It was my daughters turn to get her first car and we came here first. Bonnie, our salesperson, was awesome! She really took time to find something we were looking for and the entire process went smoothly. Bonnie even put 4 balloons in the trunk so when I got it home my daughter could get the “my new car” celebration experience. Thank you, Bonnie! More
by Nikki
Employees Worked With
Bonnie
