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Toyota of Brookfield
Brookfield, WI
2,814 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,814 reviews
August 26, 2021
Bonnie was a pleasure to work with. She was the opposite of my past experience 6 years ago and gave me a new look on car purchasing. I had a great time. of my past experience 6 years ago and gave me a new look on car purchasing. I had a great time. More
by Dominique christ
Employees Worked With
Bonnie
August 25, 2021
The best dealership around! We have two vehicles that we take to Toyota of Brookfield. Gil and Josh are always a pleasure to work with! Gil is always fast at responding and helping set up any appointments i take to Toyota of Brookfield. Gil and Josh are always a pleasure to work with! Gil is always fast at responding and helping set up any appointments i need. Once I bring in my vehicle Josh is always there to help check me in and make the process fast and easy. They both have great customer service skills and communicate everything so i know what is happening. Always in and out in a timely matter. Would recommend this dealership and employees to anyone! More
by Samanthapaul33
Employees Worked With
Gil Esquivel
August 21, 2021
It was a pleasure interacting with Luis where he was courteous and patient showing me the available cars and options. Open and clear pricing details were shared to make an informed decision. courteous and patient showing me the available cars and options. Open and clear pricing details were shared to make an informed decision. More
by Anup
Employees Worked With
August 20, 2021
I called and spoke with multiple people , about a car I wanted they had . I live 3 hours a away and I wanted to make sure they still had it before I left . The manager called me Wednesday saying the car n wanted they had . I live 3 hours a away and I wanted to make sure they still had it before I left . The manager called me Wednesday saying the car needed to be inspected so don’t come out here yet and they would call me once it’s completed . Thursday no one calls so figured it was still going through the process . I called them early Friday morning to check to make sure it was ok and complete before I headed there And the salesman let me know someone is test driving it and buying it.. I wouldn’t recommend them after that experience More
by Llgordon1
Employees Worked With
August 19, 2021
Excellent experience. Brayan met with us and gave us the opportunity to choose from several options. Answered our questions, worked to give us a fair deal and followed up on our questions. We love our Highl opportunity to choose from several options. Answered our questions, worked to give us a fair deal and followed up on our questions. We love our Highlander. We have purchased other cars at this location and found the dealership to be fair and reliable. we would recommend Brayan and Zak to anyone looking for a vehicle at Napleton on Capital drive. More
by Connie
Employees Worked With
Brayan Alanis, Zach Zizelman
August 17, 2021
Recently I had a not so good experience turned into something pleasant because of one of the advisors... We own a 2019 Highlander and the rims started to de-laminate/flake. It was determined this w something pleasant because of one of the advisors... We own a 2019 Highlander and the rims started to de-laminate/flake. It was determined this was a defect so the dealership ordered new rims. When we received a call they were in we scheduled our appointment to swap the rims. When we arrived for our appointment it was determined the rims weren't there. I later found out the dealership sent them back. Our technician, Alex Garcilazo, explained that they will only hold materials for 30 days (This leads me to believe there might be a bit of a disconnect between the schedulers and parts). Anyways... Alex was very apologetic and did everything in his power to show this. He put an immediate order in for new rims and personally called me to schedule service when they were received at the dealership (after personally confirming). Today, they swapped the rims and the vehicle looks great! Thanks to Alex for helping make the best of this situation. More
by Chad.Schieffer
Employees Worked With
Alex Garcilazo
August 14, 2021
The sales rep Luis was very courteous and helpful in my new vehicle purchase. He went above and beyond. Excellent customer service. new vehicle purchase. He went above and beyond. Excellent customer service. More
by DJ
Employees Worked With
