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Toyota of Brookfield
Brookfield, WI
2,814 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,814 reviews
August 10, 2021
We spent three hours ordering a new car on our first trip. We spent four hours total at the dealership on the second trip. We waited more than two hours for an available finance officer. Our salesper trip. We spent four hours total at the dealership on the second trip. We waited more than two hours for an available finance officer. Our salesperson gave us incorrect information about the options on the car we purchased and spent too much time discussing financing with us. The finance officer we spoke to at the end of our purchase was much clearer about our finance options. More
by JKW
August 03, 2021
We worked with Brayan Alanis. He was incredibly patient with us throughout the whole process from looking at the 2 cars to making the final deal. Brayan made an effort to complete a check-in call with us a with us throughout the whole process from looking at the 2 cars to making the final deal. Brayan made an effort to complete a check-in call with us a few days after we purchased our 2015 Camry XLE. This was the first time we’ve ever had a salesman/woman do this! He is very genuine and will answer any of your questions - highly recommend him! More
by Sher
Employees Worked With
Brayan Alanis
August 02, 2021
It’s was very nice working with Sale person Aaron and Finance person Zak. Thank you both. You guys are awesome…! Hope to work with you guys again. Finance person Zak. Thank you both. You guys are awesome…! Hope to work with you guys again. More
by Chit Win
August 01, 2021
This is the second time I purchase a vehicle at this dealer from Brayan. As always, the service was amazing. He works really hard to give you the best deal possible for you adjusted to your budget. dealer from Brayan. As always, the service was amazing. He works really hard to give you the best deal possible for you adjusted to your budget. More
by AaronJa
Employees Worked With
Brayan Alanis
August 01, 2021
Brayan was very help and friendly. The team at Toyota Of Brookfield made my purchase easy and quick highly recommended to everyone. I will be buying from them again. Brookfield made my purchase easy and quick highly recommended to everyone. I will be buying from them again. More
by ROB
Employees Worked With
Brayan Alanis
August 01, 2021
Started from going in to look over my options and Suni was very clear on the process if I wanted to purchase and how long it would take. i would say how impressed I am with how much he knew his cars !!! was very clear on the process if I wanted to purchase and how long it would take. i would say how impressed I am with how much he knew his cars !!! More
by sarakrucero78
Employees Worked With
Suni
