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Toyota of Brookfield
Brookfield, WI
2,814 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,814 reviews
July 17, 2021
Kevin Rhiel was very pleasant and helpful, enjoyed working with him.unfortunately the car he was going to show us had just been sold. We look forward to Kevin looking for another one for us. working with him.unfortunately the car he was going to show us had just been sold. We look forward to Kevin looking for another one for us. More
by lytskiland
July 15, 2021
Great dealership to work with and work for. I worked there years ago and it's amazing how things have changed. I went to get my vehicle appraised and got a great deal. Happy customer. there years ago and it's amazing how things have changed. I went to get my vehicle appraised and got a great deal. Happy customer. More
by xouaxe30
Employees Worked With
July 14, 2021
I had a problem with my AC. I had brought the car in to be checked a week before and they did somethings to see if it would work. It did not so I called Alex and brought it in again and left it so they cou be checked a week before and they did somethings to see if it would work. It did not so I called Alex and brought it in again and left it so they could work on it. Alex called me and told me what needed to be done and when it would be done. The car was done when I was told it would be and the AC works now! Everyone I had contact with were helpful, friendly and nice! And what I was told the cost would be was what it was. The people at Brookfield, to me, work as a team and work with the customer. More
by JeannieMarie
Employees Worked With
Alex Hienz
July 14, 2021
The sales manager and salesman were very helpful and willing to work with me in a unique situation. They kept me in the loop with when my ordered vehicle would arrive and made my experience enjoyable. willing to work with me in a unique situation. They kept me in the loop with when my ordered vehicle would arrive and made my experience enjoyable. More
by dwholean88
Employees Worked With
Brayan Alanis
July 14, 2021
First time at Toyota of Brookfield and it went smoothly. Brayan Alanis was not the least bit pushy and I liked him at once. My husband was sold before I was on the price but we got an excellent deal. Brayan Alanis was not the least bit pushy and I liked him at once. My husband was sold before I was on the price but we got an excellent deal. More
by Ellen M
Employees Worked With
Reilly ? , Brayan Alanis, Michael Curtis
July 14, 2021
Worked with Brayan Alanis on the purchase of a new vehicle, which was the second vehicle I purchased through him. Brayan was very communicative, thorough, and not pushy at all throughout the entire pu vehicle, which was the second vehicle I purchased through him. Brayan was very communicative, thorough, and not pushy at all throughout the entire purchase process. I’d highly recommend Brayan and Toyota of Brookfield to anyone! More
by Ryan
Employees Worked With
Brayan Alanis
July 13, 2021
See Luis Ferrer for a great deal and great service when you need a mew car or truck! Very knowledgeable courteous and helpful. Great place you need a mew car or truck! Very knowledgeable courteous and helpful. Great place More
by Pertie2
Employees Worked With
July 12, 2021
Very personable and reasonable. Does his best to explain things. Just needs to double check when it comes to the numbers. Overall a good experience. things. Just needs to double check when it comes to the numbers. Overall a good experience. More
by bfilter44
Employees Worked With
Riley
