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Toyota of Brookfield
Brookfield, WI
2,814 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,814 reviews
July 12, 2021
I have leased at this dealership for the past 24 years and have always received great service. Customer servce has always been five star! Too many words!! and have always received great service. Customer servce has always been five star! Too many words!! More
by Leedyk2
Employees Worked With
Riley Sullivan. - Five stars
July 10, 2021
Easy to work with Luis Ferrari.Very pleasant and accommodating. Really wasn't looking for a new car but here we are bought a new 4 runner. accommodating. Really wasn't looking for a new car but here we are bought a new 4 runner. More
by Romme527
Employees Worked With
July 03, 2021
If you want to wait over 4 hours to buy a car this is your place. Not only that there were charges on my invoice of products that I didn't want. My salesperson, Jackson, kept me waiting. He had taken your place. Not only that there were charges on my invoice of products that I didn't want. My salesperson, Jackson, kept me waiting. He had taken my keys so I couldn't even get in my car. He didn't answer all of my questions about the car & didn't explain how to use the features. I do not recommend this dealership. I'll go elsewhere for my maintenance. More
by linda
Employees Worked With
July 02, 2021
Mis-representation of free oil change. I bought Toyota 86 in August 2019 & was told that the oil change is free for two years. It is not even two years & they charged me. Spoke to Eric Hollins, no result 86 in August 2019 & was told that the oil change is free for two years. It is not even two years & they charged me. Spoke to Eric Hollins, no result, spoke to Joe- Service Manager, no result, spoke to Christ, no result & referred back to Joe- Service Manager. Left a message & no return call. More
by Lue
Employees Worked With
July 01, 2021
Our sales person was great to work with, knew a lot about the vehicle we were interested in and spent time with us on two occasions. The frustrating part was getting the deal done once we decided on the car. the vehicle we were interested in and spent time with us on two occasions. The frustrating part was getting the deal done once we decided on the car. They tried to lowball our trade and then make us take the new car same day which we did not want to do. We threatened to leave and then they allowed us to come back another day to take delivery. I have never taken delivery of a new car same day nor had a dealership tell me I had to. They need to work on how they handle deals as this almost broke it for us. The delivery went relatively smooth and they threw in all weather mats and bumped up our trade for taxes. Overall I would recommend anyone who goes here to know the value of their car and be prepared to haggle/and or fight for a fair price. They also will tack on warranties for items you don’t ask for like replacement key warranty and theft warranty which we didn’t really understand what they were for. The manager called me and I told him about all our frustrations and he did not answer about the lowball trade or “extra” fees tacked on. He did say due to low inventory they require same day delivery which they have had same 5 vehicles on the lot since we had originally looked so don’t seem to be in that high of demand. Using the current low inventory is not a reason for poor customer service. They also asked for references which I have never been asked fir and he said to “keep on file” in case the bank asks for them. Mind you they did this before they even pulled credit or talked to the bank. They seem slightly shady so just do your homework and question everything until you get a straight answer. Otherwise go somewhere else. More
by averagejoe
Employees Worked With
