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Toyota of Brookfield
Brookfield, WI
2,814 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,814 reviews
June 13, 2021
We took our Toyota RAV4 Hybrid in for the 10,000 mile maintenance service. The initial wait time was about 15 minutes longer than the actual appointment time because they were very busy. We were checke maintenance service. The initial wait time was about 15 minutes longer than the actual appointment time because they were very busy. We were checked in and waited about an hour for the service to be completed. The waiting room is very clean and has coffee, water, soda and chips and cookies available to anyone waiting. The restrooms are also clean. There were enough places for people to sit while waiting for their cars to be serviced. The car was also washed upon completion of the service that was provided. I would highly recommend this dealership. More
by Purpledog
Employees Worked With
Randy Martin, Quintin Neal
June 05, 2021
Riley is our salesman. Although he’s new, he did a great job finding out answers to our questions. He was very friendly. I felt he was honest to us. Seems like a very hard worker who went out of his way to job finding out answers to our questions. He was very friendly. I felt he was honest to us. Seems like a very hard worker who went out of his way to help us the best he could. More
by Andrew
Employees Worked With
June 05, 2021
It was easy to decide which vehicle we wanted with the help of Luis. Dealership is clean and everyone is friendly. I recommended Toyota of Brookfield. help of Luis. Dealership is clean and everyone is friendly. I recommended Toyota of Brookfield. More
by jimivini
Employees Worked With
June 02, 2021
Luis was amazing to work with!We had an incredible Luis was amazing to work with! We had an incredible experience and highly recommend working with him. He made the process smooth and easy for us. Luis was amazing to work with! We had an incredible experience and highly recommend working with him. He made the process smooth and easy for us. More
by ericgruener
Employees Worked With
June 02, 2021
Luis Ferrer did a great job in helping me purchase my Tacoma. He was very knowledgeable, friendly, and professional. The orientation that he provided for my new truck was very thorough. I would be happy Tacoma. He was very knowledgeable, friendly, and professional. The orientation that he provided for my new truck was very thorough. I would be happy to work with him again. More
by Gary Gagnon
Employees Worked With
June 01, 2021
I wish I could rate 6 stars. I hate being bombarded with Salesman as soon as you walk in but this dealership is different. I was met by Tyler who was patient, knowledgeable, and didn’t push me to buy a car Salesman as soon as you walk in but this dealership is different. I was met by Tyler who was patient, knowledgeable, and didn’t push me to buy a car when I said I was still just looking. Definitely will be back! More
by DylanS
Employees Worked With
Tyler Stangel
May 31, 2021
My overall experience was excellent. I worked with a young man named Tony who knew every answer to my questions. I drove about 6 cars to truly make the right decision and he was patient the entire time young man named Tony who knew every answer to my questions. I drove about 6 cars to truly make the right decision and he was patient the entire time and never strayed away to work with another customer. More
by hedwardsuww
Employees Worked With
May 31, 2021
Our salesperson Luis was very knowledgeable on the the vehicle we were looking to purchase as well as other vehicles I pointed out. I would highly recommend him. The whole process was very fast. Originall vehicle we were looking to purchase as well as other vehicles I pointed out. I would highly recommend him. The whole process was very fast. Originally he Informed us due to the high demand on hybrids we may have to wait up to 2 months. However he did some digging and found a dealer some hours away willing to part ways with the exact model and color vehicle we wanted! He turned a 2 month wait into a couple days wait. We are very grateful for his help and look forward to doing business with him again in the near future. My only suggestion would be to find a new receptionist the older lady was quite rude and seemed to want to avoid eye contact with anyone coming in. As we were leaving a gentleman had to wait until Luis approached him because the receptionist refused to acknowledge he was even there. More
by Brett L.
Employees Worked With
May 31, 2021
Tyler was so helpful and knowledgeable. He answered all our questions and was so friendly! I would highly recommend Tyler to all my friends and family! our questions and was so friendly! I would highly recommend Tyler to all my friends and family! More
by nicoleschrock80
Employees Worked With
Tyler Stangel
May 31, 2021
Angie Cunnington was very easy to work with. She was responsive to our questions and allowed us to shop at our own pace. We ultimately did purchase a new vehicle and she did a great job of follow-up an responsive to our questions and allowed us to shop at our own pace. We ultimately did purchase a new vehicle and she did a great job of follow-up and answering our question. Very good after-sales communication also. This is the third vehicle we have purchased from this location and will continue to return if our future needs require a new vehicle. One reason we continue to return in the Toyota Care service department, which has always done a good job with our regularly scheduled maintenance. More
by schultzte
Employees Worked With
Angela Cunnington
