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Toyota of Brookfield
Brookfield, WI
2,812 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,812 reviews
May 20, 2021
I live about 2 hours away from Toyota of Brookfield. I stumbled into this dealership out of desperation from a terrible experience earlier in the day at a different dealership after using CarGurus.com. I stumbled into this dealership out of desperation from a terrible experience earlier in the day at a different dealership after using CarGurus.com. I was blown away by the kindness I was shown by Angela C. and Chelsea J. I didn't make a deal with them that day, but I drove the 2 hours again a couple of days later to get my car from them because I wanted to work with them alone. Angela was the most helpful salesperson I have ever worked with from a dealership. I will be going back there whenever possible if I am in need of anything just because of her. Great experience purchasing a car!! WOW!! More
by zach.schneider08
Employees Worked With
May 19, 2021
It was an overall great experience! Brantavius made sure I was comfortable with the price as well as gave an awesome deal on the model I chose. I was comfortable with the price as well as gave an awesome deal on the model I chose. More
by Namceuens
Employees Worked With
Brantavius Gilmore
May 19, 2021
I went here looking for a car and my sales person was Dominick Ferrell. Dominick has great Professional customer service and would work with you. Dominick Ferrell. Dominick has great Professional customer service and would work with you. More
by Ms. G
Employees Worked With
Dominick Ferrell
May 18, 2021
Great experience buying a Tundra. Bonnie was very helpful from the beginning of the purchase process through the day of delivery. The dealership found what I wanted within days and the entire proces helpful from the beginning of the purchase process through the day of delivery. The dealership found what I wanted within days and the entire process felt professional and efficient. More
by timlittle99
Employees Worked With
Bonnie Stone
May 17, 2021
Bought a Used Camry 2018 with 19K miles on it and the battery was dead in a month. Dealership was supposed to schedule a remote starter installation, never happened. After many follow-ups, I scheduled a battery was dead in a month. Dealership was supposed to schedule a remote starter installation, never happened. After many follow-ups, I scheduled a service request after 3 months and had the starter installed. Very difficult to have customer grievances heard by management, leave alone addressing them. I reported this issue with management via VM and through the website, more than a month and not a thing yet. FInally Bella from Toyota of Brookfield reached out and listened to my grievance and assured appropriate remeadial action. Happy to make this update to the Review with the view that the company is looking ways to improve customer satisfaction, More
by amalvaz
Employees Worked With
Bonnie
May 14, 2021
I had a good experience from start to finish. Everyone was friendly and knowledgeable and made trading in a used car for a new one an easy and smooth process. I would definitely buy from this dealership was friendly and knowledgeable and made trading in a used car for a new one an easy and smooth process. I would definitely buy from this dealership again. More
by TacosNtp
May 07, 2021
Poor service, demeaning management. Tried to buy a car with cash. And all I heard were lots of reasons why I couldn't. Was told by a sales representative that paying cash wouldn't be a problem, but manag with cash. And all I heard were lots of reasons why I couldn't. Was told by a sales representative that paying cash wouldn't be a problem, but management changed the story. Very sketchy More
by Annoyed buyer
Employees Worked With
April 30, 2021
Dominick Ferrel sold me a new Toyota! Such a amazing young man, very helpful and not pushy at all :) I would highly recommend him if you are looking for a Vehicle! young man, very helpful and not pushy at all :) I would highly recommend him if you are looking for a Vehicle! More
by Hertelvina
Employees Worked With
Dominick Ferrell
April 30, 2021
brantavius Gave me alot of product knowledge and had excellent customer service and gave me ideas on what i should look into far as new or preowned certified looking to be in within the next few weeks t excellent customer service and gave me ideas on what i should look into far as new or preowned certified looking to be in within the next few weeks to buy More
by naliyah18
Employees Worked With
brantavius gilmore
