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Toyota of Brookfield
Brookfield, WI
2,812 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,812 reviews
April 30, 2021
I don't typically write reviews but thought that salesman Tyler Stangel deserved my time in doing so here. In my experience with Tyler, he was extremely knowledgeable of the Toyota products, helpful in the c Tyler Stangel deserved my time in doing so here. In my experience with Tyler, he was extremely knowledgeable of the Toyota products, helpful in the car-buying process and very professional and friendly. I would recommend Toyota of Brookfield, and Tyler specifically, to anyone looking for a Toyota in the area. More
by mike50429
Employees Worked With
Stangel, Tyler
April 30, 2021
Luis is awesome! What a helpful, kind and knowledgeable guy to buy a car from! He is a great communicator and answers questions very thoroughly. Thanks Luis! guy to buy a car from! He is a great communicator and answers questions very thoroughly. Thanks Luis! More
by Sue Z
Employees Worked With
April 29, 2021
Bonnie Stone did a fantastic job as my Salesperson. I can honestly say this was the easiest car purchase I’ve ever had. She is friendly, knowledgeable and personable and she really cared about getting m can honestly say this was the easiest car purchase I’ve ever had. She is friendly, knowledgeable and personable and she really cared about getting me into the vehicle I wanted in a way that made me happy. I have no complaints whatsoever about Ms. Stone or Toyota of Brookfield. I would absolutely recommend her to anyone looking for a good car buying experience. More
by ryan.becht72
Employees Worked With
Bonnie Stone
April 29, 2021
Came in to test drive couple of Tacoma’s with Aiden. He did a great job explaining all of the features to me! Will be back to buy from him soon!! did a great job explaining all of the features to me! Will be back to buy from him soon!! More
by John K
Employees Worked With
Aiden Abbasov
April 27, 2021
Brantavius was very polite and showed a lot of product knowledge and was quick on his feet. the sales process was super easy i recommend this dealership! knowledge and was quick on his feet. the sales process was super easy i recommend this dealership! More
by wardtau
Employees Worked With
Brantavius Gilmore
April 26, 2021
I just renewed my lease and have a new vehicle. The process was pretty quick and the salesman Brad Flak did a great job with info and working with me and his team Chelsea & Waqas was really nice and in process was pretty quick and the salesman Brad Flak did a great job with info and working with me and his team Chelsea & Waqas was really nice and informative with the process. What a great group of people! 😉😃 More
by Dan S.
April 25, 2021
Finding a vehicle was not the easiest, but Luis went above and beyond to help us find what we were looking for. He truly cared about our needs and concerns and found the perfect vehicle for us. Thanks above and beyond to help us find what we were looking for. He truly cared about our needs and concerns and found the perfect vehicle for us. Thanks for all your hard work, Luis! More
by jonbonjulie
Employees Worked With
April 24, 2021
Really getting sick of waiting 3 to 4 hours for an oil change, Would take it somewhere else but it's the closest toyota dealership. change, Would take it somewhere else but it's the closest toyota dealership. More
by heavyweightsls
Employees Worked With
April 23, 2021
Nicholas Terranova is the Best to ask for when u are car shopping and want All the details service and knowledge about the car u want to buy and a good deal ‼️ Nick will be my go to guy for new cars and rel shopping and want All the details service and knowledge about the car u want to buy and a good deal ‼️ Nick will be my go to guy for new cars and reliable service ! More
by jag1699
Employees Worked With
Nicholas Terranova
