Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Toyota of Brookfield
Brookfield, WI
2,812 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,812 reviews
April 20, 2021
Service was excellent! The salesman was very courteous and knowledgeable. I am very happy with my experience. I will definitely come back for my next auto purchase. and knowledgeable. I am very happy with my experience. I will definitely come back for my next auto purchase. More
by therealtjrodriguez
Employees Worked With
Brantavious Gilmore
April 14, 2021
I bought a 2021 Toyota Venza at Napleton Toyota in Brookfield last Friday and had the best experience and customer service from Brayan. From the moment I walked in to the time I drove off with my new Brookfield last Friday and had the best experience and customer service from Brayan. From the moment I walked in to the time I drove off with my new Venza, Brayan was nothing but extremely helpful, knowledgeable and has restored my faith in knowing excellent customer service still exists. I love my new Venza. Thank you Brayan! More
by Lisa
April 08, 2021
I bought a 2021 Hybrid Toyota RAV4. Aiden was good to work with. He explained the car well and was not pushy. He fulfilled all my requests. I can't say the same for the finance folks work with. He explained the car well and was not pushy. He fulfilled all my requests. I can't say the same for the finance folks More
by athomson406
April 05, 2021
I went to Napleton in Brookfield for thorough detail and buffing . They gave me a loaner car for a day usage . Service is GREAT. I was VERY satisfied 👌 Thanks to the BEST service guy, Devan Torres, he did buffing . They gave me a loaner car for a day usage . Service is GREAT. I was VERY satisfied 👌 Thanks to the BEST service guy, Devan Torres, he did his job Excellently ! Thanks too to Ericka Cosey and Manager for facilitating my request this time . AWESOME place to purchase a vehicle and go for service ! They're very respectable and dedicated to the needs of their customers. More
by mayazcueta
Employees Worked With
Devan Torres
April 05, 2021
I love my new Toyota RAV4. This dealership made it very easy to work with them. The customer service they provided was excellent, especially one person in particular, David. easy to work with them. The customer service they provided was excellent, especially one person in particular, David. More
by Des
Employees Worked With
David
April 03, 2021
Brantavius was awesome! He was attentive and friendly. He went out of his way to make sure that everything was to our standard. Would definitely recommend working with him! went out of his way to make sure that everything was to our standard. Would definitely recommend working with him! More
by Kaitlingleason50
Employees Worked With
Brantavius Gilmore
April 01, 2021
Great buying experience! The dealership was very clean and beautiful facility. I would highly recommend asking for Brayan for your future vehicle needs. thanks guys, My wife is excited and very happy driv and beautiful facility. I would highly recommend asking for Brayan for your future vehicle needs. thanks guys, My wife is excited and very happy driving new Toyota Rav 4, the car is very economical. More
by Dariusz Raczka
Employees Worked With
Brayan Alanis
March 31, 2021
I had very good experience at Toyota of Brookfield, and was successful purchasing a car I will love. I was never pressured, and always felt welcome, no matter the question or number i times I asked. I fo was successful purchasing a car I will love. I was never pressured, and always felt welcome, no matter the question or number i times I asked. I found I was unprepared with proper paperwork and my representative worked hard to find a way to make it all work. I was given the pertinent information on several possible cars and allowed to test each one, Helpful suggestions were made but no sales pressure. This made me comfortable making my final decision. More
by Cowazy
Employees Worked With
Brayan Alanis
March 31, 2021
Incredible place to buy a car! I was very impressed with their huge selection of cars! Brayan was also able to get me a great deal on my new car! Thanks again their huge selection of cars! Brayan was also able to get me a great deal on my new car! Thanks again More
by Jason M
Employees Worked With
Brayan Alanis
