Toyota of Brookfield

Brantavius was a super help Tuesday on helping me find a vehicle I told him I was currently in the early Stages in buying at the moment but it’s time I would I would recommend him to anybody vehicle I told him I was currently in the early Stages in buying at the moment but it’s time I would I would recommend him to anybody More

Brantavious provided excellent customer service. I appreciated his willingness to listen, he understood what I was looking for and did his best to help me solve my situation. appreciated his willingness to listen, he understood what I was looking for and did his best to help me solve my situation. More

I had a great experience from calling to make an appointment to see the vehicle to the financing. Salesman Brantaviois was amazing. Very personable and knowledgeable. Thank you so much!!! appointment to see the vehicle to the financing. Salesman Brantaviois was amazing. Very personable and knowledgeable. Thank you so much!!! More

We drove up to Napleton's from Chicago because they had the best prices we had found for the vehicle we were planning to buy. Jimmy Budelier was a fantastic sales representative. He was prompt, conscien the best prices we had found for the vehicle we were planning to buy. Jimmy Budelier was a fantastic sales representative. He was prompt, conscientious, followed up regularly (but not anywhere near the amount that would have been annoying. Jimmy responded rapidly to every question we had beyond our first visit for our first test drive, and he helped us effectively plan our trip up to test drive each available vehicle and then to purchase the one that best suited us. Jimmy was patient, attentive, and respectful of giving us space to discuss as well as non-intrusive on test drives. He gave excellent directional instructions as well. Jimmy recognized that we were well-researched shoppers and met us where we were and with the space that shoppers like us need; we prefer to reflect, discuss, and then ask more questions, all of which Jimmy was easily able to answer. Everything we requested, Jimmy had for us within minutes at the dealership, and his responses when we were communicating via email/phone from Chicago were prompt and informative. We found the purchase process with managers and finance folks frustrating, as the manager/finance guy played the typical, "If you don't want to buy this for extra--I mean, doesn't this sound good to you???--then I'll have to talk to my manager" kinds of games, and, at nearly 9pm, when we had over a 2 hour drive home, the procedures the dealership has in place to say, "Hey...we'll give you a *deal* on this thing you don't want!" just took up extra time and extra rounds of us saying no and no and no over and over. I know it's a standard and common dealership tactic, but it's coercive, frustrating, tiring, and entirely a waste of our time, and particularly difficult to stomach when we are clear about WHY we don't want your fancy extra package on a vehicle unlikely to need those services (some of which are, again, 2 1/2 hours away because we drove there from Chicago). If we thought we'd need the additional warranty before 100,000 miles, well, that would indicate that we weren't buy a *Toyota*, which we're buying specifically BECAUSE those repair needs are rare on Toyotas at that vehicular age. tl;dr: Jimmy is an excellent sales representative, dealership had excellent prices, excellent vehicles available, beautiful facilities, frustrating purchase process (industry typical but infuriating nonetheless), and the dealership (especially Jimmy) had overall had excellent communication and follow-up over the week we were shopping and narrowing our search to a vehicle at Napleton. More

Sales rep Gil Esquivel was awesome to work with. He was friendly and most knowledgeable!! We had a budget and helped us find the perfect vehicle for us! He didn’t pressure us. Test ride went well and no friendly and most knowledgeable!! We had a budget and helped us find the perfect vehicle for us! He didn’t pressure us. Test ride went well and now we have a beautiful 2018 SE Highlander. Also Wasqas Tariq, Business Manager was great too. A professional team!! More

Nick Terranova was excellent to work with, his ability to understand needs and his product knowledge will ensure he’s my car guy from now on. understand needs and his product knowledge will ensure he’s my car guy from now on. More

Always have received quality service,parts, and friendly personnel. I feel they have an ongoing commitment to continuous improvement of their facility. In my opinion one of the better dealerships in the a personnel. I feel they have an ongoing commitment to continuous improvement of their facility. In my opinion one of the better dealerships in the area. More

Best friendly experience ever. Bonnie got my full off sodas and chips while I waited. I was able to watch TV, everyone was so nice and I got my dream car at a great price! sodas and chips while I waited. I was able to watch TV, everyone was so nice and I got my dream car at a great price! More

Excellent experience! Brad was phenomenal to work with. He was very knowledgeable and led me to a great vehicle. I am very happy with my overall experience! He was very knowledgeable and led me to a great vehicle. I am very happy with my overall experience! More

Sales Rep, Jimmy was great with reviewing Rav 4 features & difference between the Rav 4 models I test drove. Once buying the Rav 4 Jimmy helped review the features, he helped set up my phone to the car. Jim & difference between the Rav 4 models I test drove. Once buying the Rav 4 Jimmy helped review the features, he helped set up my phone to the car. Jimmy has a very comfortable, caring, patient customer service personality. It had been very cold both days Jimmy worked with me. He has followed up after I brought the car home. Thank you Jimmy, sales manager and finance sales. More