Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Toyota of Brookfield
Brookfield, WI
2,813 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,813 reviews
February 16, 2021
Excellent customer service. The valet option is invaluable and greatly appreciated. Having my car picked up during a cold and snowy day was great. Thank you. invaluable and greatly appreciated. Having my car picked up during a cold and snowy day was great. Thank you. More
by jpinger
Employees Worked With
Austin Preman
February 09, 2021
I was helped by Brantavious Gilmore. He was very professional and a great car salesman. The dealership was also filled with amazing staff members and very clean. Thank you so much! professional and a great car salesman. The dealership was also filled with amazing staff members and very clean. Thank you so much! More
by Mary Claire
Employees Worked With
Brantavious Gilmore
February 07, 2021
Eric for internet sales was my first contact and he was the reason I went to the dealership. Bradley was the salesman And he stayed late and spent time going over how to set up devices and how to use the the reason I went to the dealership. Bradley was the salesman And he stayed late and spent time going over how to set up devices and how to use the different features on the truck. It was greatly appreciated. My favorite was Zak. He made the paperwork fun and answered all my questions. No pressure and very thoughtful More
by Deb
Employees Worked With
February 06, 2021
Very courteous and friendly experience with Brantavius. He set up four vehicles for our test drives and made sure they were warmed up and ready. He set up four vehicles for our test drives and made sure they were warmed up and ready. More
by Hyypio
Employees Worked With
Brantavius Gilmore
February 06, 2021
Went to look at a 2018 Camry, ended up buying it. Excellent salesman, Suni, thorough, pleasant, knowledgeable. The dealership appears to be top notch. The tour inspired confidence in our purchase. S Excellent salesman, Suni, thorough, pleasant, knowledgeable. The dealership appears to be top notch. The tour inspired confidence in our purchase. Smooth transaction. Thank you to all who worked with us and prepped the car. More
by 50oldmike
February 03, 2021
I have 2 Toyotas. I always service at my dealership Toyota of Brookfield! ( I am not even sure where Napleton is????) Service is always reliable and fair. I rely on MaryLou and Joel and they are sim Toyota of Brookfield! ( I am not even sure where Napleton is????) Service is always reliable and fair. I rely on MaryLou and Joel and they are simply the best! I'll be back! Jeff B More
by J & J B
February 02, 2021
My experience with bonnie was great! She went over all the safety sensors which helped me make my decision with my purchase. thanks for a great experience the safety sensors which helped me make my decision with my purchase. thanks for a great experience More
by MariahB
Employees Worked With
Bonnie Stone
February 02, 2021
Brantavius was very helpful with all the information. He made it super easy to understand everything. I would recommend, he knows what he is doing. made it super easy to understand everything. I would recommend, he knows what he is doing. More
by Jayland Chisom
Employees Worked With
Brantavius Gilmore
February 01, 2021
Great experience with Jimmy and Chris ! Would highly recommend the dealership. Jimmy worked hard to get us a good deal, and so did Chris. Thanks ! recommend the dealership. Jimmy worked hard to get us a good deal, and so did Chris. Thanks ! More
by Sauna
Employees Worked With
Jimmy Budelier is wonderful and very helpful!
January 31, 2021
Brantavius knows me from social media he has been extremely helpful on giving me tips on how to build my credit and how to look for affordable insurance am looking to buy soon extremely helpful on giving me tips on how to build my credit and how to look for affordable insurance am looking to buy soon More
by Capricemceuens
Employees Worked With
Brantavius Gilmore
