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Toyota of Brookfield
Brookfield, WI
2,867 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,867 reviews
July 10, 2025
Thorough explanations, including why some work wasn't needed, were clear and accompanied with pricing (which was lower than other dealers). Only complaint: touch up paint tube was pricey: $14-$15 . Sta needed, were clear and accompanied with pricing (which was lower than other dealers). Only complaint: touch up paint tube was pricey: $14-$15 . Staff was helpful and available for updates and questions. Very positive experience! More
by rozmus.gloria
Employees Worked With
July 10, 2025
Basic maintenance and oil change, I was in and out in an hour. Kudos to Zach Schuett, Asst. Service Mgr. hour. Kudos to Zach Schuett, Asst. Service Mgr. More
by nmtavares
Employees Worked With
July 10, 2025
Bri was exceptional and she saved me as a customer. She corrected the issue I had with something that was done and went the extra mile(s) to help me. I hope I have her the next time I come in for ser She corrected the issue I had with something that was done and went the extra mile(s) to help me. I hope I have her the next time I come in for service. Thank you, Bri for all that you did. More
by jemurphy019
Employees Worked With
July 10, 2025
The description is clear and concise and the attitude is friendly. Very good service, Coley Kuntz she’s Very professional car maintenance GOOD JOB friendly. Very good service, Coley Kuntz she’s Very professional car maintenance GOOD JOB More
by Rong
Employees Worked With
Coley Kuntz
July 04, 2025
I really like working with Kevin Rhiel in leasing my new car. He was patient with me when learning how to use the car. I am really happy with my new RAV 4, thank you to everyone at the Toyota Brookfield, ev car. He was patient with me when learning how to use the car. I am really happy with my new RAV 4, thank you to everyone at the Toyota Brookfield, everyone was friendly and helpful More
by lrakbs
Employees Worked With
Kevin Rhiel
July 04, 2025
They’ve always been kind and helpful, and given me peace of mind when it came to vehicles. Nick, sales, helped me find a car that worked for my price range. of mind when it came to vehicles. Nick, sales, helped me find a car that worked for my price range. More
by Knighh25
Employees Worked With
July 04, 2025
Jake Kaminski was the most energetic and knowledgeable sales person I have ever dealt with. I’m 63 yrs old have bought many cars and motorcycles in my day. He was very informed and not pushy. It was a ple sales person I have ever dealt with. I’m 63 yrs old have bought many cars and motorcycles in my day. He was very informed and not pushy. It was a pleasure to work with him. He made me feel relaxed and ready to buy. Well done Jake! You will go far! He obviously has been selling cars for some time! Thanks for the great deal! We will be back! More
by Dan V
Employees Worked With
Jacob Kaminski
July 02, 2025
Had an awesome service visit. Thank you Kat for your knowledge and communication. Highly recommend scheduling through Kat; she's great! Thank you Kat for your knowledge and communication. Highly recommend scheduling through Kat; she's great! More
by MJRad
Employees Worked With
Kat Carey
