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Toyota of Brookfield
Brookfield, WI
2,921 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,921 reviews
November 26, 2025
Dontario was outstanding from order write up, constant contact and follow up on my service visit. He just took it to another level. This is why I go to Toyota of Brookfield. contact and follow up on my service visit. He just took it to another level. This is why I go to Toyota of Brookfield. More
by tim.ledvina
Employees Worked With
Dontario Palmer
November 26, 2025
Kyle K. was our point of contact. We had major repair work completed after an accident and he kept us informed throughout the process, which was a total of was our point of contact. We had major repair work completed after an accident and he kept us informed throughout the process, which was a total of 20 days. He was excellent; we couldn't ask for anything better than this. Kyle will be our service provider for sure as we continue our relationship with Toyota of Brookfield. More
by shelly.malin
Employees Worked With
Kyle Krochmal
November 25, 2025
Sam did a very good job and very very helpful and enthusiastic. He update about my car every moment and really helped me as we recently moved from Canada. Big thank you to him. enthusiastic. He update about my car every moment and really helped me as we recently moved from Canada. Big thank you to him. More
by Simaben patel
Employees Worked With
Sam Estacio
November 24, 2025
Great job with routine oil change and tire rotation. Customer service was excellent and addressed all issues Customer service was excellent and addressed all issues More
by Bberger
Employees Worked With
November 23, 2025
TERRIBLE place. Avoid it at all costs. They rip you off for simple things such as oil changes. They will charge exorbitant amounts for services that are often incl Avoid it at all costs. They rip you off for simple things such as oil changes. They will charge exorbitant amounts for services that are often included on oil changes from other oil change businesses. Since Napleton took over Safro, the place has gone down hill. More
by veganhealth
Employees Worked With
Unsure of Name
November 20, 2025
Friendly and fast. Good deal on oil change and they replaced a read reverse light. Good snacks and coffee too. I liked the video they send of the inspection of the car. Good deal on oil change and they replaced a read reverse light. Good snacks and coffee too. I liked the video they send of the inspection of the car. More
by Mike
Employees Worked With
November 15, 2025
Nick, was our sales person and he was fantastic. He was very knowledgeable and was able to work within our budget. He was very knowledgeable and was able to work within our budget. More
by tnhahlen
Employees Worked With
November 14, 2025
I really appreciate the service and hospitality. Thank you for always providing superb services. Zach Reed is one of the best service advisors. He is very efficient and reliable. Thank you for always providing superb services. Zach Reed is one of the best service advisors. He is very efficient and reliable. More
by Shameka M.
Employees Worked With
November 12, 2025
Bri is THE most trust worthy person to work with - she has found issues that needed or did not need to be done. I always contact Bri in advance to make sure I get to work with her, she is that amazing. has found issues that needed or did not need to be done. I always contact Bri in advance to make sure I get to work with her, she is that amazing. More
by Jennifer
Employees Worked With
November 11, 2025
Zach was very professional and knowledgeable. Thanks Zach.. I didnt wait as long as expected. Thanks Zach.. I didnt wait as long as expected. More
by Mharmon0902
Employees Worked With
