Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Toyota of Brookfield
Brookfield, WI
2,831 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,831 reviews
May 21, 2025
Nick was fantastic! He made the process quick and easy and im very happy with my vehicle. I would 100% work with him again in the future! He made the process quick and easy and im very happy with my vehicle. I would 100% work with him again in the future! More
by Jake R
May 20, 2025
I drive Toyotas for 30 years and for the last 20 I had all my service needs done at Toyota of Brookfield with excellent results. My service advisor for the past year is Rob Melehan. I'm grateful for all t all my service needs done at Toyota of Brookfield with excellent results. My service advisor for the past year is Rob Melehan. I'm grateful for all the help, his professionalism and kindness. More
by Eva1958
Employees Worked With
Rob Melehan
May 17, 2025
I just had a very fine experience with Coley in the service department. She was very pleasant and knowledgeable to work with. Highly recommend her! service department. She was very pleasant and knowledgeable to work with. Highly recommend her! More
by Geneseefish
Employees Worked With
Colie in Service Dept
May 16, 2025
I had an outstanding experience with the service department at Toyota of Brookfield! From start to finish, they were professional, efficient, and truly went above and beyond. A special shoutout to Z department at Toyota of Brookfield! From start to finish, they were professional, efficient, and truly went above and beyond. A special shoutout to Zach S, the service manager—his attention to detail and commitment to customer satisfaction made all the difference. He ensured everything was handled smoothly and kept me informed throughout the process. If you're looking for top-tier service, this is the place to go. More
by sa
Employees Worked With
May 15, 2025
Zach S. Is representative of the great customer service that Toyota of Brookfield Wisconsin provides Is representative of the great customer service that Toyota of Brookfield Wisconsin provides More
by daleysandra
Employees Worked With
May 08, 2025
My vehicle was serviced on 5-7-2025 at Ed Napleton in Brookfield. My service technician was Coley Kuntz. She provided excellent service by explaining what was done with my car and future needs. Coley is Brookfield. My service technician was Coley Kuntz. She provided excellent service by explaining what was done with my car and future needs. Coley is very professional and I would recommend her and this dealership. Christine S. More
by Christine
Employees Worked With
May 08, 2025
Outstanding service from Coley Kuntz. Knowledgeable, keep me informed the whole way, provided helpful context and options, and service done on time. Knowledgeable, keep me informed the whole way, provided helpful context and options, and service done on time. More
by clarkejo5
Employees Worked With
Coley Kuntz
