Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Toyota of Brookfield
Brookfield, WI
2,844 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,844 reviews
June 06, 2025
Went in for routine maintenance and the service was great. Zach was very helpful and the amenities at the dealership are excellent. great. Zach was very helpful and the amenities at the dealership are excellent. More
by John
Employees Worked With
June 03, 2025
They keep you informed of the progress through texting so there are no surprises. The waiting room is nice and clean and snacks are abundant. there are no surprises. The waiting room is nice and clean and snacks are abundant. More
by Sue.satula
Employees Worked With
June 01, 2025
Excellent service experience I would use Zach again in the future. I was in and out in less than an hour. Great job. the future. I was in and out in less than an hour. Great job. More
by zander
Employees Worked With
June 01, 2025
I recently worked with Bri at Toyota of Brookfield, and I couldn’t be happier with the experience! From start to finish, Bri was knowledgeable, friendly, and truly went above and beyond to ensure everything couldn’t be happier with the experience! From start to finish, Bri was knowledgeable, friendly, and truly went above and beyond to ensure everything went smoothly. She answered all of my questions with patience and made the entire process easy and stress-free. The level of customer service she provided was exceptional, and it’s clear she genuinely cares about helping her customers. I highly recommend Bri and the team at Toyota of Brookfield if you’re looking for outstanding service and a hassle free. More
by barberg35
Employees Worked With
May 31, 2025
The staff was friendly and very helpful, the sales team the financial department all of them made it a very pleasant experience the financial department all of them made it a very pleasant experience More
by lrakbs
May 31, 2025
Service work provided was perfectly executed and done in a timely fashion. Our Toyota has never had a breakdown problem due in large part to the excellent service work and recommendations from this dealersh a timely fashion. Our Toyota has never had a breakdown problem due in large part to the excellent service work and recommendations from this dealership. More
by gskoronski
Employees Worked With
May 29, 2025
Service completed on time as promised at a price lower than originally quoted by Daniel. than originally quoted by Daniel. More
by DAVE S
May 29, 2025
Very efficient! Daniel got me going right away! Got me out quick! And closer to my home than Racine was! Daniel got me going right away! Got me out quick! And closer to my home than Racine was! More
by jjfriso
Employees Worked With
