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Toyota of Brookfield
Brookfield, WI
3,019 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 3,019 reviews
July 26, 2026
I needed to get this done quickly. Thanks you for taking care of me so fast. Thanks you for taking care of me so fast. More
by dlnewgard
July 09, 2026
Toyota is Brookfield provided a smooth and professional car-buying experience. The staff was courteous, the inventory was excellent and I never felt pressured throughout the process. I would gladly recomme car-buying experience. The staff was courteous, the inventory was excellent and I never felt pressured throughout the process. I would gladly recommend them to anyone looking for a quality vehicle. More
by ChuckA
Employees Worked With
Kevin Rhiel
June 30, 2026
Unreliable, Disrespectful and deceitful. They set me an appointment for 7PM to see a 2018 Subaru BRZ when I was supposed to drive 2 hours away, and I received a call an hour before i arrive They set me an appointment for 7PM to see a 2018 Subaru BRZ when I was supposed to drive 2 hours away, and I received a call an hour before i arrived that the car had been sold a simple call beforehand disregarding any of my previous discussions. Wasted my gas and time. More
by anahiamethyst
June 24, 2026
It was a pleasure sure to work with Nick at Toyota of Brookfield when purchasing a pre owned Subaru Forester yesterday. Nick was a great communicator and very positive and professional. Strongly recomme Brookfield when purchasing a pre owned Subaru Forester yesterday. Nick was a great communicator and very positive and professional. Strongly recommended. More
by Dave O
Employees Worked With
June 23, 2026
Wonderful experience! My husband and I were fortunate to be assigned to Kevin. He was very understanding, accommodating, was willing to work with us, and did what he could My husband and I were fortunate to be assigned to Kevin. He was very understanding, accommodating, was willing to work with us, and did what he could to make it possible for us to purchase our vehicle. More
by chloe.tiarks
Employees Worked With
Kevin
June 19, 2026
We took our 2010 Prius to Brookfield Toyota due to an issue with the Hybrid System. Everyone at the dealership was great and from the Service side Zach Reed helped us through everything. There was quit issue with the Hybrid System. Everyone at the dealership was great and from the Service side Zach Reed helped us through everything. There was quite a bit of paperwork as it was a recall but he was very helpful. The work was finished much sooner than I expected. More
by Glen
Employees Worked With
June 17, 2026
Kevin was very helpful and knowledgeable with the purchase of our Highlander. We would defiantly recommend him if you’re looking for a vehicle. purchase of our Highlander. We would defiantly recommend him if you’re looking for a vehicle. More
by Rich Russell
Employees Worked With
Kevin Riehl
June 16, 2026
I worked with Nick T. He was knowledgeable and patient and friendly, answered all my questions, and followed up when something wasn't immediately available. I would abso He was knowledgeable and patient and friendly, answered all my questions, and followed up when something wasn't immediately available. I would absolutely recommend him and this dealership. More
by Rob
Employees Worked With
June 13, 2026
Nick T made the process very easy. Will be using him moving forward for vehicle purchases. Will be using him moving forward for vehicle purchases. More
by Alex W
Employees Worked With
