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Toyota of Brookfield
Brookfield, WI
2,813 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,813 reviews
October 13, 2020
Luis did a great job helping me buy my first car. Luis explained everything very well. Very straightforward and to the point. He was able to share us his knowledge and expertise about Toyota. He was very explained everything very well. Very straightforward and to the point. He was able to share us his knowledge and expertise about Toyota. He was very personable and friendly the whole time. I highly recommend Luis to anyone who is coming to the dealership. More
by Hunter
Employees Worked With
October 10, 2020
We couldn't have been happier with our salesperson, Brayan. We came in knowing we wanted a certain car and Brayan helped make it happen. He addressed any questions or concerns we had and genuinely care Brayan. We came in knowing we wanted a certain car and Brayan helped make it happen. He addressed any questions or concerns we had and genuinely cared about us leaving happy customers. I highly recommend Brayan and Toyota Brookfield! Ann Garthwait More
by agarthwait
October 09, 2020
This is the second Toyota I've purchased with Luis Ferrer's help. It's hard to put into words how helpful ,honest and caring he was during the whole process. As we were not familiar with all the new Ferrer's help. It's hard to put into words how helpful ,honest and caring he was during the whole process. As we were not familiar with all the new systems on the car, Luis went beyond the call of duty to explain them all to us. I know he has many repeat customers. You won't regret it if you become one. More
by Terry T
Employees Worked With
October 08, 2020
John was amazing! There was a hiccup with my last appointment (not with John), and he took ownership and told me to come to him next time and he would take care of me, and he exceeded with his promis appointment (not with John), and he took ownership and told me to come to him next time and he would take care of me, and he exceeded with his promise! More
by mikamarie1982
Employees Worked With
John Kocher
October 07, 2020
We went to look and ended up leaving with a great used 2017 Toyota Highlander. Salesman was great to work with. This is the 3rd car with have purchased and keep going back. 2017 Toyota Highlander. Salesman was great to work with. This is the 3rd car with have purchased and keep going back. More
by teresa.justman
October 07, 2020
Pat Duket and Toyota of Brookfield have done a tremendous job. I purchased a 2020 Supra three months ago and the experience was second to none!! Pat specifically took the time and went above and beyond to ge job. I purchased a 2020 Supra three months ago and the experience was second to none!! Pat specifically took the time and went above and beyond to get me the best deal he could possibly do. I went back last week to order the new 2021 4runner TRD PRO in Lunar Rock. I can’t wait to accept delivery on my next vehicle from Toyota Of Brookfield on the 13th this month !!! I will continue to buy Toyota products and vehicles from Pat! It’s all about the experience! Don’t hesitate to purchase from this dealership. They will go out of their way to take care of you. Thank you Toyota of Brookfield. More
by aaron.prahlow
Employees Worked With
October 06, 2020
friendly and helpful salesman, good price and willing to work with you, clean show room with great hospitality, variety of refreshment available for customer.... I love the place ;•) work with you, clean show room with great hospitality, variety of refreshment available for customer.... I love the place ;•) More
by Darwin R.
Employees Worked With
Brayan Alanis
October 01, 2020
Great dealer great service and Gil was an awesome salesman to work with service was as expected for a large dealership everyone was very friendly salesman to work with service was as expected for a large dealership everyone was very friendly More
by jdeblare
Employees Worked With
Gil Esquivel
October 01, 2020
I arrived today at 2:45 for a tire rotation. I left at 6:10. Disappointed in long wait and lack of masks on employees. 6:10. Disappointed in long wait and lack of masks on employees. More
by Mrs. W
Employees Worked With
Katie - trainee nice. Girl who put plastic in nice. Men rather rude. Did not introduce selves so I do not know.
September 29, 2020
I purchased my Highlander from Luis Ferrer and he is the best. No pressure, very helpful and a fair deal. I have my vehicle serviced under my warranty Brookfield Toyota. best. No pressure, very helpful and a fair deal. I have my vehicle serviced under my warranty Brookfield Toyota. More
by rodeoc1998
