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Toyota of Brookfield
Brookfield, WI
2,813 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,813 reviews
September 28, 2020
Luis Ferrer was very helpful when I bought my new 2020 Rav4. He went above and beyond to get the exact model and color I was looking for. He worked diligently to get me the trade in amount I was aimi Rav4. He went above and beyond to get the exact model and color I was looking for. He worked diligently to get me the trade in amount I was aiming for my old vehicle. It was nearly 11 pm when I left the dealership and he took time to help me get things out of my old vehicle and into the new one. That is AWESOME customer service! I will highly recommend Luis to any of my friends looking to purchase a new or used Toyota. Thank you so much!! More
by mcalderon0324
Employees Worked With
September 25, 2020
Toyota of Brookfield had an extensive lineup of used Rav4s in my price range. Certified Used was the direction I went, of which 2 were the finalists. It only took one test drive to know which one I wa Rav4s in my price range. Certified Used was the direction I went, of which 2 were the finalists. It only took one test drive to know which one I wanted. Caitlyn was fantastic and professional. She answered all my questions, was helpful and friendly, and made sure I was treated well as a customer from introduction, test drive, financial bargaining, and she even took the time to drive the vehicle all the way down to Lake Geneva, as I wasn't able to make it to the dealership the next day to pick up the Rav4. I couldn't be happier. It is the perfect AWD vehicle for me. Not too big, not too small, just right. Only 27k miles on a 2016!! I would highly recommend this dealership to anyone. More
by jjtiger73
Employees Worked With
Caitlyn Sadowske
September 22, 2020
Luis was a dream! He understood my needs and made it happen. His thorough approach made this the best car buying experience! HIGHLY recommended! I wish I would've met him years ago! Outstanding! happen. His thorough approach made this the best car buying experience! HIGHLY recommended! I wish I would've met him years ago! Outstanding! More
by AW
Employees Worked With
September 22, 2020
Luis Ferrer and Tim Buti were great to work with. The Napelton Group is a great network of dealerships!!!! I would recommend them to everyone!!!! Napelton Group is a great network of dealerships!!!! I would recommend them to everyone!!!! More
by jjacobs9073
September 18, 2020
Some kind of extra stuff which we didn't ask for but had to pay for, and we haven't been called to come get it and its been over 2 weeks to pay for, and we haven't been called to come get it and its been over 2 weeks More
by jaybwoy237
Employees Worked With
September 14, 2020
Our salesperson Dan Masarik did a super job finding the vehicle we wanted. He was professional, helpful and understanding--great person and great dealership. I would highly recommend Dan and the dealership vehicle we wanted. He was professional, helpful and understanding--great person and great dealership. I would highly recommend Dan and the dealership to anyone. More
by Jim D.--Camry Owner
September 13, 2020
Very pleased with the ongoing services I have had with my two Toyotas for the past several years. Waiting room well appointed and comfortable. Clean show room. two Toyotas for the past several years. Waiting room well appointed and comfortable. Clean show room. More
by mcjpatel
Employees Worked With
Randy Martin
