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Toyota of Brookfield
Brookfield, WI
2,812 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,812 reviews
April 30, 2020
Chelsea really helped me with my first vehicle. She was very attentive, polite, approachable, and professional. She definitely has my referral and future business. Thank you. very attentive, polite, approachable, and professional. She definitely has my referral and future business. Thank you. More
by Alexandriacaban
Employees Worked With
April 29, 2020
Amazing Serivce Toyota of Brookfield is in a different class of dealerships. It comes down to their people They are the most honest, caring, thoughtful people I hav Toyota of Brookfield is in a different class of dealerships. It comes down to their people They are the most honest, caring, thoughtful people I have every dealt with in the industry. Mary Lou is simply the best. I cant say enough about them. More
by Luke Szafranski
Employees Worked With
Marylou Valdez
April 29, 2020
We’ve owned Toyotas for about the last 15 years including Siennas and Avalons plus a Lexus. We’ve used dealers in Elmhurst and Oak Brook Illinois and Brookfield, Wisconsin. All have been very good and this Siennas and Avalons plus a Lexus. We’ve used dealers in Elmhurst and Oak Brook Illinois and Brookfield, Wisconsin. All have been very good and this dealership has been one of the best. More
by MacWet
Employees Worked With
Scott Berthelsen, Zach Zizelman
April 26, 2020
Wow! I drove almost 300 miles for a Toyota Avalon that they had. I applied without seeing or test driving the vehicle and all I can say is WOW! It is everything I was looking for and I cannot find a singl they had. I applied without seeing or test driving the vehicle and all I can say is WOW! It is everything I was looking for and I cannot find a single thing wrong with the car for being used. This was the exciting experience I was hoping for after a long stressful search. I highly recommend this dealership. They went above and beyond and everyone was so kind. Worth ever mile we drove and every minute spent there! I worked directly with Brianna, Kenny and Natalia and they were the cherry on top of my experience. More
by Brigitte Davy
April 25, 2020
Jackson did an amazing job getting me into a new lease! Thank you so much!! The person that did my finance did a wonderful job! Thank you so much!! The person that did my finance did a wonderful job! More
by Jean
Employees Worked With
April 23, 2020
Looking to purchase an SUV within the next 6 months. Been visiting several dealerships, but Cedric at Toyota of Brookfield was very knowledgeable about the 2020 Highlander I’m interested in. visiting several dealerships, but Cedric at Toyota of Brookfield was very knowledgeable about the 2020 Highlander I’m interested in. More
by redrose81991
Employees Worked With
Cedric Black
April 23, 2020
Great price on a fantastic vehicle! Jackson was great and very helpful. He took the time to answer all of our questions until we were completely satisfied. Thanks! very helpful. He took the time to answer all of our questions until we were completely satisfied. Thanks! More
by Tylerlenzner
Employees Worked With
April 23, 2020
I have 2 other Toyota dealers within 10 miles of my house. I decided to travel an extra 15 miles because of the great things I had heard of Toyota of Brookfield. I was not disappointed. I requested a q house. I decided to travel an extra 15 miles because of the great things I had heard of Toyota of Brookfield. I was not disappointed. I requested a quote online and within 5 minutes I had a PDF telling exactly what to expect. Within 5 minutes after that I received a courteous call from their internet department letting me know the time that they closed and to come check out the truck at my own time - no pressure. Within 10 minutes I received a call from Jackson who provided me with additional information and invited me for a test ride. I did not feel pressured at all. I arrived at the dealer ~ 1 hour later and was treated with dignity and respect from the first step to the showroom to the moment I drove away. It took us no more than 2 hours to test drive and negotiate a deal. No hassle whatsoever. Jackson worked with me diligently to get the best deal possible and I couldn’t be happier. Hands down the best Toyota dealer in the area. Will definitely be getting any future vehicles as well as service for my new one there. Worth the extra 25 minutes of driving. Thanks again Jackson! More
by Abe
April 20, 2020
Toyota of Brookfield continues to exceed my expectations. My latest experience was purchasing a new 2020 Tundra. Eric Glenn was, as always, an absolute pleasure to work with. I would also like to say that Ju My latest experience was purchasing a new 2020 Tundra. Eric Glenn was, as always, an absolute pleasure to work with. I would also like to say that Juan Sepulveda has been excellent in the customer relations, making sure I am taken care of and all follow up scheduling is completed. I highly recommend this dealership for your next vehicle purchase. More
by JamesKluskens
April 20, 2020
I had the pleasure of working with a Destiny. She made my experience wonderful and I will definitely come back. I did not feel pressured, she answered all my questions and she explained each process to me. S experience wonderful and I will definitely come back. I did not feel pressured, she answered all my questions and she explained each process to me. She was very polite and friendly. More
by Brobinson3163
Employees Worked With
Destiny
