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Toyota of Brookfield
Brookfield, WI
2,812 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,813 reviews
March 05, 2020
Stopped in for a simple headlight change. Was initially told it would cost approximately $75 but Mary Lou checked with John and they took care of replacing it without sending it to labor. Just the cost of told it would cost approximately $75 but Mary Lou checked with John and they took care of replacing it without sending it to labor. Just the cost of the bulb. You Rock! Thank you. I’ve bought multiple cars here and will continue to do so. The service is always top notch! More
by Lisa D
Employees Worked With
Marylou Valdez, John Kocher
March 04, 2020
Sales review Aiden was a great sales person. Helped me get the what I wanted for my trade in. He was very helpful and made my experience getting my new ravv4 a gre Aiden was a great sales person. Helped me get the what I wanted for my trade in. He was very helpful and made my experience getting my new ravv4 a great one! More
by Lisa
Employees Worked With
Aiden Abbasov, Jean Ross
March 04, 2020
John Kocher is by far the best service person I have ever dealt with. And I’ve owned vehicles for 45 years. I always look forward to working with him. And Napleton Toyota. dealt with. And I’ve owned vehicles for 45 years. I always look forward to working with him. And Napleton Toyota. More
by allendequardo
Employees Worked With
John Kocher
March 03, 2020
'18 Camery service From the moment I pulled into garage the staff was helpful and happy. Quintin Neal was the first to greet me and asked specific questions as we walked From the moment I pulled into garage the staff was helpful and happy. Quintin Neal was the first to greet me and asked specific questions as we walked around the car to make sure all of my issues were to be checked were noted. That's important to me, as a business owner, I appreciate fast, friendly service. John Clayton went above and beyond to get my car serviced quickly and efficiently. I had brought it in for an oil change and also to have a bunch of minor things checked- John even helped me re-connect my new phone and pair it to my car. Thank you to both of you! Jacqueline Lassa Kalon More
by jlassa18
Employees Worked With
John Clayton, Quintin Neal
February 29, 2020
Ryan has been fantastic to work with. Very responsive and answered all my questions! I would recommend Ryan to anyone looking for a new or used car. answered all my questions! I would recommend Ryan to anyone looking for a new or used car. More
by Mo F
Employees Worked With
Ryan Sayers
February 29, 2020
Jackson was very helpful, overall staff was very friendly and willing to help out. The whole was process was longer than I had hope which was the reason I couldn’t give it a 5 and willing to help out. The whole was process was longer than I had hope which was the reason I couldn’t give it a 5 More
by mike
February 28, 2020
Jackson was a great salesperson. Very knowledgeable and personable. He made the process smooth and effortless. I would highly recommend Jackson as a salesperson. I would recommend him to my peers. personable. He made the process smooth and effortless. I would highly recommend Jackson as a salesperson. I would recommend him to my peers. More
by lauraboldt78
February 28, 2020
Jackson did a great job, to inform me of all details of my Rav 4 before I even bought it. And Paul at the front desk who gave me a great price on my trade in. It made the decision to move forward on th my Rav 4 before I even bought it. And Paul at the front desk who gave me a great price on my trade in. It made the decision to move forward on the deal very easy. The only negative thing was that it took over 4 hours to complete the paper work, once we came in to close the deal and take the Rav4 home. Thanks for everything Doug Lemieux More
by pepelemu1
Employees Worked With
February 27, 2020
Ryan just sold me my Highlander and was great to work with! Super helpful and accommodating. I would 100% request to work with him again with! Super helpful and accommodating. I would 100% request to work with him again More
by meghanfladten
February 26, 2020
First time buyer at this dealership, was treated with respect and enjoyed the experience. I will recommend your dealership to my friends. Thank you Ryan Sayers respect and enjoyed the experience. I will recommend your dealership to my friends. Thank you Ryan Sayers More
by Slauterbach10
Employees Worked With
Ryan Sayers
