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Toyota of Brookfield
Brookfield, WI
2,835 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,835 reviews
February 27, 2020
Ryan just sold me my Highlander and was great to work with! Super helpful and accommodating. I would 100% request to work with him again with! Super helpful and accommodating. I would 100% request to work with him again More
by meghanfladten
February 27, 2020
First time buyer at this dealership, was treated with respect and enjoyed the experience. I will recommend your dealership to my friends. Thank you Ryan Sayers respect and enjoyed the experience. I will recommend your dealership to my friends. Thank you Ryan Sayers More
by Slauterbach10
Employees Worked With
Ryan Sayers
February 25, 2020
Ryan was very professional, patient and informative. We love our Toyota Tundra and he made the experience easy. He took the time after closing to explain every feature on the truck. love our Toyota Tundra and he made the experience easy. He took the time after closing to explain every feature on the truck. More
by SpartanFan
February 22, 2020
Very friendly and informative Ryan was very easy to talk to and knew alot about the used Highlander. Went thru the steps required of him by the company but never tried to pressure Ryan was very easy to talk to and knew alot about the used Highlander. Went thru the steps required of him by the company but never tried to pressure me into any of the "extras". I really appreciated that. He helped me transfer stuff out of my trade in. (I hadn't gone there planning to make a deal that day). Took a while to get in with the finance guy (who was also very nice) That just seems to be one issue all over. Thanks Ryan. And my husband is also happy with the Highlander. More
by R.C.
Employees Worked With
Ryan Sayers
February 22, 2020
This vehicle is impressive. I have been working with Jackson for a few weeks trying to match my needs. Jackson found this vehicle, it was perfect. Jackson for a few weeks trying to match my needs. Jackson found this vehicle, it was perfect. More
by Larry
February 20, 2020
I had an excellent experience with Ryan. He was enthusiastic and very informative. This was easily the most smooth car-buying experience I’ve ever had! enthusiastic and very informative. This was easily the most smooth car-buying experience I’ve ever had! More
by Natejackson
Employees Worked With
Ryan Sayers
February 19, 2020
Excellent sales person. Very attentive- does a great job. Takes time with you and handles all details. Would highly recommend him for a vehicle purchase. job. Takes time with you and handles all details. Would highly recommend him for a vehicle purchase. More
by wildishm1
Employees Worked With
February 19, 2020
Great service. The only thing that was a negative was the amount of time it took but there were quite a few customers in the dealership at the time so it makes things hard. the amount of time it took but there were quite a few customers in the dealership at the time so it makes things hard. More
by Jen H
February 18, 2020
great sales person My daughter and I went to Toyota of Brookfield to buy a used car for her. I have purchased many new and used cars over the years but this experience w My daughter and I went to Toyota of Brookfield to buy a used car for her. I have purchased many new and used cars over the years but this experience was the best one so far. Why? The transaction was very smooth. The biggest reason was do to the the sales person Julia Ward. No pushing, knowledgeable, personable With no BS. If your looking to buy a used car, I and My daughter both recommend asking for Julia. Just like Tony The Tiger, "She's Great !" More
by dave262
Employees Worked With
Julia Ward
February 18, 2020
Great experience, efficient, knowledgeable, personable staff! Moved over here from another local Toyota dealership. Very happy with the sales experience as well as service on or older Toyota. staff! Moved over here from another local Toyota dealership. Very happy with the sales experience as well as service on or older Toyota. More
by DT
