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Toyota of Brookfield
Brookfield, WI
2,812 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,812 reviews
February 02, 2020
I has an amazing experience with Brianna and Waqas at Brookfield of Toyota. They made the process of buying a vehicle an easy one. Thank you!!! Brookfield of Toyota. They made the process of buying a vehicle an easy one. Thank you!!! More
by Samantha M
February 02, 2020
Picked up a used Rav4, great no pressure sales We picked up a used Rav4, great no pressure sales. Came just looking but they had a deal that was too good to pass up. Few issues with the car that h We picked up a used Rav4, great no pressure sales. Came just looking but they had a deal that was too good to pass up. Few issues with the car that have been promised to be fixed by the dealer with the bumper to bumper warranty on certified Toyota vehicles just as soon as parts come in. More
by Gjeret
February 01, 2020
Lease I had Zach help me out with leasing a 2020 Camry. It was an easy, smooth experience and didn't have a single issue. Highly recommended and ask for Za I had Zach help me out with leasing a 2020 Camry. It was an easy, smooth experience and didn't have a single issue. Highly recommended and ask for Zach! More
by riponcc2112
Employees Worked With
Zach Zizelman
January 29, 2020
This was the easiest experience of my life! I felt all my questions or concerns were addressed in a timely matter and I felt like my happiness was top priority. questions or concerns were addressed in a timely matter and I felt like my happiness was top priority. More
by obkomppa15
January 29, 2020
Chelsea was absolutely fantastic and patient with me in the decision process. She wasn’t pushy and was very thorough in providing details on the vehicles I looked at. Smooth, easy and painless car-buying e the decision process. She wasn’t pushy and was very thorough in providing details on the vehicles I looked at. Smooth, easy and painless car-buying experience. She even stayed well beyond her normal work hours to make sure we were taken care of. I’d recommend her hands down to anyone, anytime! Plus, this Toyota location had a great selection of vehicles. More
by Crradtke
January 29, 2020
What an amazing and easy experience! This is the cleanest and best ran dealership we've ever been to! Caitlyn made our car purchase fun and exciting! and best ran dealership we've ever been to! Caitlyn made our car purchase fun and exciting! More
by Ronnie
January 27, 2020
Chelsea was Great more than I could of wanted. She was very trustworthy and patient with me and I appreciate that. Couldn’t of asked for a better sales representative! very trustworthy and patient with me and I appreciate that. Couldn’t of asked for a better sales representative! More
by Elaine
Employees Worked With
January 27, 2020
I stopped in to look at a used Toyota Tundra. Ryan was very helpful by getting me information prior to my visit. Upon arrival, he didn’t pressure me to buy the vehicle. He got me as much information as he very helpful by getting me information prior to my visit. Upon arrival, he didn’t pressure me to buy the vehicle. He got me as much information as he could on the history of the vehicle, which I very much appreciated. Throughout the process of purchasing, he reasoned with me and addressed my main concerns. At the end of the day, I thought we got an honest deal. Also, the service department did a great job cleaning/detailing the truck before I took it home. Overall, I would recommend them when considering a new vehicle purchase! More
by Jim
Employees Worked With
Ryan Sayers
January 26, 2020
Excellent experience I would highly recommend this dealership. We had an excellent experience with the whole team and primarily worked with Pat and Taras. They helped us I would highly recommend this dealership. We had an excellent experience with the whole team and primarily worked with Pat and Taras. They helped us work through a couple different transactions (purchase of a used car and sale of a used car) and made it as seamless as possible. More
by JoeUm
January 23, 2020
Ryan was extremely helpful when it came to finding my new car. I got exactly what I wanted. Ryan was very knowledgeable and knew exactly what he was selling. Thank you!! car. I got exactly what I wanted. Ryan was very knowledgeable and knew exactly what he was selling. Thank you!! More
by andrerbg
Employees Worked With
Ryan Sayers
