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Toyota of Brookfield
Brookfield, WI
2,814 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,814 reviews
January 18, 2020
My experience at Napleton Toyota in Brookfield was nothing but exceptional. Very professional and friendly staff. I would and will definitely recommend this dealership for anyone looking to buy a new nothing but exceptional. Very professional and friendly staff. I would and will definitely recommend this dealership for anyone looking to buy a new or used Toyota. More
by wiscomann
January 16, 2020
This dealership was fast and very customer friendly. We were greeted right away and helped right away as well. When we asked what we were looking for we were shown a great deal on just what we wanted. Very were greeted right away and helped right away as well. When we asked what we were looking for we were shown a great deal on just what we wanted. Very great experience. More
by Miguel
Employees Worked With
Andy Budd
January 15, 2020
Another great experience with Toyota of Brookfield I just picked up my new 2020 Tundra Limited from Toyota of Brookfield. The truck is great, of course, but working with Pat Duket makes the whole exper I just picked up my new 2020 Tundra Limited from Toyota of Brookfield. The truck is great, of course, but working with Pat Duket makes the whole experience even better. He is extremely knowledgeable and as easy to work with as a car dealer can be. I've purchased a couple of vehicles from Pat and recommend him to anyone looking for a new vehicle. I wish I could give Pat and the dealership six stars because that's what they deserve with how attentive they are and how easy they make it to get into a new car or truck! More
by Scott B.
January 15, 2020
Amazing Employee Ryan Sayers at the Toyota of Brookfield dealership was professional and thorough. He was not pushy and provided with a great car buying experience! Hi Ryan Sayers at the Toyota of Brookfield dealership was professional and thorough. He was not pushy and provided with a great car buying experience! Highly recommend working with Ryan. More
by Elena
Employees Worked With
Ryan Sayers
January 13, 2020
Good (but long) Found a good used car and enjoyed working with sales, finance, and garage personnel, but it took a LONG time to complete the deal, paperwork, etc. I t Found a good used car and enjoyed working with sales, finance, and garage personnel, but it took a LONG time to complete the deal, paperwork, etc. I think they could streamline their process. More
by DD
January 13, 2020
Great Experience! I had a very positive experience at Toyota of Brookfield. Ryan made the process very easy and was wonderful to work with . The finance team was als I had a very positive experience at Toyota of Brookfield. Ryan made the process very easy and was wonderful to work with . The finance team was also excellent. More
by tramontefam
January 11, 2020
Jackson was a great sales person. He made our buying process easy. Jackson was very informative with all of our Highlander’s accessories and warranties. process easy. Jackson was very informative with all of our Highlander’s accessories and warranties. More
by Bialo
Employees Worked With
January 11, 2020
Computer system crashed and it took an extra 3 hours. Chris Sberna was nice enough to offer us a meal certificate for waiting. James Shay was nice in selling us the car. Chris Sberna was nice enough to offer us a meal certificate for waiting. James Shay was nice in selling us the car. More
by Tschmeling2000
January 08, 2020
Recently bought a Rav4 from Andy Budd. Being the type of person that gets zero excitement in the used car buying experience, Andy was not pushy and easy to work with. I would not hesitate to work with him i person that gets zero excitement in the used car buying experience, Andy was not pushy and easy to work with. I would not hesitate to work with him in the future. One thing I would recommend if financing would be check local rates first. I went to State Farm after leaving the dealer to take care of the insurance side of things and they asked what my rate was as they also do auto financing. Come to find out they can beat the rate I was giving by over a percentage point and it's looks like my local credit union is even lower than State farm. I would guess there are some kick backs from some lenders to the dealer so their best interest isn't in my rate it's what's coming back to them from the lenders. Oh well lesson learned, I'll just go refinance the loan through one of the other two places that I know are already better rates. More
by Ryanb
Employees Worked With
Andy Budd
January 06, 2020
I have nothing but praise for our salesperson Jackson. He was amazing from start to finish. It was an awesome experience. Thank you Jackson Carleen was amazing from start to finish. It was an awesome experience. Thank you Jackson Carleen More
by carleen_schaefer
