Toyota of Brookfield

Easy, Simple and Stress Free! Toyota of Brookfield was an amazing dealership! The staff was friendly, helpful and genuine. Kyle was so helpful in understanding the process and made Toyota of Brookfield was an amazing dealership! The staff was friendly, helpful and genuine. Kyle was so helpful in understanding the process and made it so simple for me! Jeff was great as well and both Kyle and Jeff were great to work with! I would recommend the location and staff hands down! Thank you for all your help in getting me my new car!! More

Professional and considerate The people I dealt with were knowledgeable and very considerate. They pointed out all the features that were new and unique to the vehicle I was look The people I dealt with were knowledgeable and very considerate. They pointed out all the features that were new and unique to the vehicle I was looking at. They were helpful and patient with the trade-in and purchase of my new Rav-4. More

Amazing The people I worked with were so understanding and patient with me seeing this was the first car I ever bought. They helped me understand what’s was g The people I worked with were so understanding and patient with me seeing this was the first car I ever bought. They helped me understand what’s was going on. Very helpful :) More

Con artist and crooks I’ve purchased more vehicles in my life time then I have fingers and toes, this, by far, was the worst and most blatant case of a dealership lying to I’ve purchased more vehicles in my life time then I have fingers and toes, this, by far, was the worst and most blatant case of a dealership lying to my face that I’ve ever experienced. And even when I pointed it out to them, they never denied it, the response from their head guy at the time, (Henry Tessmer) was, “ I guess we shouldn’t have said that” and “that will be a learning lesson for us”. Let me start from the beginning, as I’ve said, I’ve purchased many vehicles of all kinds in different states. That being the case, I like to make the process as simple as possible for both the dealer and myself, so, I do my research ahead of time regarding the vehicle I’m interested in buying and the options that I want. This case was no different. I literally walked into this Toyota dealership with a build sheet from the Toyota company web site. I spoke directly to Henry Tessmer (whom I had met once before) and presented him the build sheet and the price I was looking to pay. I asked him directly, can you sell me this truck for this price. He looked at it and said “yes” then took me over to the new car manager at the time, Eric Glenn, and said to him, “to take care of me”. Eric looked at the build sheet and the price on it and said, “ok”. He looked at his computer and said to me, “ I have this truck in the back”, i replied, “I don’t think so, but if you do I’ll buy it right now”. Eric said, “ok” and sent someone to bring around the truck. The truck was brought around the front of the store and I asked Eric “is that the same truck that’s on my build sheet?”, he looked at my build sheet again and looked at his computer and said, “ yes, however it has a few extras on it that are not on you’re build sheet”. I said let’s just take them off, and he said he couldn’t, so I agreed that if they were willing to give me my price on the truck I would buy the extras that cost $1100. I told them to write up the deal, I put down $1000 and told them I would pick up the truck that weekend. (It was Tuesday). When I got home and looked at the paperwork closer, I noticed that the truck didn’t have the upgraded stereo system that was listed on my build sheet. I called Eric first thing the next day and pointed this out to him. He agreed that it didn’t and said he would see what he could do. The next day he called me and said he couldn’t locate the truck I wanted anywhere and it would have to be built. I told him I wasn’t in a rush and I was fine with having it built as long as we’re sticking to my original price and we’re now deducting for the extras that I didn’t want to begin with. Eric’s reply was, “that’s not a problem, I’ll take care of you”. Less then a week later, Eric called me and said he was able to get the build ok’d and that the truck should be in in about 6-8 weeks. I reminded him again that since we were now building the truck, I didn’t want the extras on it. He said, “ yes, I know, I got you, I’m going to take care of you” when the truck finally came in and I received a call from Eric letting me know it was in. I stated again,” but without the extras and at the original price we agreed on right?”. Eric stated,” I got you, your good”. When I got there he kept wanting me to see and drive the truck, I said, “no thanks, I’m more interested in seeing the new paperwork for this truck”. When he finally showed me the paperwork for the built truck, I notice that he kept the higher price on it which included the extras on the other truck. (That this one didn’t have). I pointed this out and thought it was maybe done in error. Instead, Eric proceeded to tell me what all he had to do to get the truck and point out to me that this one had the nicer stereo. I stated to him that I was aware of the stereo and so was he and Henry when I gave them the build sheet the very first day. I also pointed out to him that we had discussed the price going back to the original price without the extras prior to him ordering the truck and he agreed. However, now he wanted to keep this extra $1100 on the price. Henry was on vacation or something at this time but returned a week later. I contacted him directly, and thought that once the whole thing was explained to him and informed himof what had transpired thru the whole deal and what I had been told by Eric, that he would say,”we’re a good company, we keep our word and don’t screw over our customers. We’ll honor our deal” instead, he said, well Eric shouldn’t have told you that” and “ that’s a learning lesson for us” that was his resolution. The truck was a 2017 tacoma that was almost $40,000, that I had been waiting for for almost three months from the first day I walked in. Both Henry and Eric’s attitudes were, ‘ We have what you want now, and it’s too late to order another one someplace else, so pay our price” needless to say, I did not give in to this last minute strong arm tactic. They are crooks and con artists. More

New Camry XSE Purchased a 2019 Camry XSE with help from Jackson Mueller and Chris Mohr. They were helpful throughout the process and I would strongly recommend them Purchased a 2019 Camry XSE with help from Jackson Mueller and Chris Mohr. They were helpful throughout the process and I would strongly recommend them to others looking to purchase a Toyota. More

We purchase a 2019 Toyota Avalon. We were pleased with the care and services of Steve Starosta at Toyota of Brookfield. He listened to what we wanted, no pressure, and helped us get a We were pleased with the care and services of Steve Starosta at Toyota of Brookfield. He listened to what we wanted, no pressure, and helped us get a great deal. One of our best experiences in purchasing a new car. More

Professional/Friendly My purchase from Toyota of Brookfield was both a professional and friendly experience. I would recommend this dealership to those looking for a new c My purchase from Toyota of Brookfield was both a professional and friendly experience. I would recommend this dealership to those looking for a new car. More

very good. would recommend. very professional, very friendly. good price and excellent customer service. cannot wait until I can buy another car from them ! Both Dave and Nate an very professional, very friendly. good price and excellent customer service. cannot wait until I can buy another car from them ! Both Dave and Nate answered all my questions. More

Great Customer Service We are regular customers of this establishment, having purchased (2) used vehicles in the past and getting all of our maintenance performed here. Rec We are regular customers of this establishment, having purchased (2) used vehicles in the past and getting all of our maintenance performed here. Recently my husband had taken one of our Toyota's in for servicing and was issued a loaner vehicle due to having to keep our vehicle a couple of days. We liked the loaner a lot so he decided to inquire as to when this vehicle and/or other loaners would be on the market for sale. He spoke with Patrick Duket with regard to having an interest in possibly purchasing a lightly used (loaner) vehicle in the near future and he notified us once these loaner's were authorized to be sold. We arranged to come in to take a look at what was available but were not able to meet with Patrick due to him being off when we were able to come in. Patrick arranged for us to meet with his partner Kyle Uhlenhake instead. We met with Kyle and he offered for us to test drive one of the vehicles that we might be interested in. We took it out for a test drive, liked it, but also wanted to inquire about purchasing new vs used. Kyle was very knowledgeable, explaining everything in detail to us, and answering all of our questions. After discussing our options, we made the decision to trade in our oldest Toyota, and to purchase a new 2019 Toyota Corolla. We were treated with the utmost respect and never felt pressured or rushed into making any decision when dealing with the employees we worked with and would highly recommend Brookfield Toyota to our family/friends. More

Great car and outstanding customer service and sales I recently purchased a vehicle from Toyota of Brookfield. Andy Strnad was the sales associate. I was so impressed with his knowledge, attention to det I recently purchased a vehicle from Toyota of Brookfield. Andy Strnad was the sales associate. I was so impressed with his knowledge, attention to detail and ease of conversation. He really took the time to make sure all my needs were met! He walked me through every step of the way and he was so fun and friendly! I got a great deal and had an awesome experience.... if you are in the market for a vehicle, please ask for Andy! you will not be disappointed.!! More