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Toyota of Brookfield
Brookfield, WI
2,862 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,862 reviews
January 23, 2019
Great customer service and a great deal! I had a fantastic experience with Toyota of Brookfield. This was my first car purchase as an adult and I was quite nervous to go through the process. I had a fantastic experience with Toyota of Brookfield. This was my first car purchase as an adult and I was quite nervous to go through the process. The staff I interacted with were absolutely fantastic - Peter Van Dercreek was a great salesman - I've interacted with too many stereotypical car salesmen who push people into deals they don't want and Peter was the exact opposite - listened to what I wanted and offered advice along the way. Chris Sberna was incredibly skilled on the financial side and I had a fantastic conversation with him. He offered advice both for my current deal and future car purchases. He made signing all the forms simple and straightforward. The entire staff was patient with me and explained each step along the way. I'll definitely be coming back! P.S. I'm not a point fairy either - this is a legit 5 stars. More
by Thomas
January 22, 2019
New SUV Lease I have highly rated this dealership because of my recent experience working with the staff to acquire a 3 year lease on a new 2019 Toyota Highlander I have highly rated this dealership because of my recent experience working with the staff to acquire a 3 year lease on a new 2019 Toyota Highlander XLE. More
by 2019 Highlander XLE Lease
January 16, 2019
A minor hiccup at the start but everything was handled! Absolutely love my Toyota Tacoma! Had a few hiccups with the title at the start, but the odds of that happening are very low, just like getting a lemo Absolutely love my Toyota Tacoma! Had a few hiccups with the title at the start, but the odds of that happening are very low, just like getting a lemon car. Don was a pleasure to work with! More
by mattzamaiteas
Employees Worked With
Don E. Byington, Mo Hossain
January 15, 2019
My Awesome 2018 Toyota Tundra TRD Off Road Truck I cannot speak more highly of Toyota of Brookfield. All things happen for a reason and though I live a long way from Wisconsin I found my drive from I cannot speak more highly of Toyota of Brookfield. All things happen for a reason and though I live a long way from Wisconsin I found my drive from my home in Jackson Hole, Wyoming worth every mile. I was connected with my Toyota of Brookfield dealer through auto-trader. The whole experience was serandipitous as my dealer (George Argires) has some great connections with my home state of Wyoming. Who knew? I stayed with my friend near Madison and we drove out from Madison to Milwaukee in my little silver single cab Toyota Pickup truck (the truck I traded in) out to Toyota of Brookfield. George Argires was fantastic to work with and he got virtually every add-on I asked for with my purchase. I'm very grateful for my new Toyota Tacoma TRD Off Road Pickup Truck. I'm grateful for Toyota of Brookfield. Also I thank Chris Sberna for his work in my purchase as well. I loved my trip and experiences in Wisconsin and it will not be my last trip out there. I'll be back soon. More
by WyoWisCowboy
January 15, 2019
Love my 4Runner! I knew what I wanted for a vehicle and we were able to test drive a 2019 4Runner after Freddy greeted us at the door. After working out the details we I knew what I wanted for a vehicle and we were able to test drive a 2019 4Runner after Freddy greeted us at the door. After working out the details we decided on a date and time to pick up my truck and overall the experience was excellent, I would highly recommend working with Freddy and the dealership! It is a fun vehicle to drive!!! More
by Survey
January 12, 2019
A great dealership to work with All the people my wife and I met during the process of purchasing our new car were great people to work with. Made our buying experience enjoyable. All the people my wife and I met during the process of purchasing our new car were great people to work with. Made our buying experience enjoyable. More
by DonD13
Employees Worked With
Other Employees :
Don E. Byington, Henry Tessmer, Breanna Denter, Stefanie Masters
January 08, 2019
Very pleased Peter was an absolute delight. He helped me and was there to answer every question I had yet he still gave me the space I needed to explore the car on Peter was an absolute delight. He helped me and was there to answer every question I had yet he still gave me the space I needed to explore the car on my own. I loved this dealership and all of the people. I would definitely recommend! More
by Dgans
Employees Worked With
Peter Van Dercreek
January 08, 2019
Very comforting I had a very good experience with George Argirus... I felt at ease during my time at your dealership. George answered all of my questions, and then I had a very good experience with George Argirus... I felt at ease during my time at your dealership. George answered all of my questions, and then some. I would definitely come back to your store again, as i am quite confident your staff has the knowledge to properly assist customers. More
by Woodman11
Employees Worked With
George Argires
January 07, 2019
Easy, Simple and Stress Free! Toyota of Brookfield was an amazing dealership! The staff was friendly, helpful and genuine. Kyle was so helpful in understanding the process and made Toyota of Brookfield was an amazing dealership! The staff was friendly, helpful and genuine. Kyle was so helpful in understanding the process and made it so simple for me! Jeff was great as well and both Kyle and Jeff were great to work with! I would recommend the location and staff hands down! Thank you for all your help in getting me my new car!! More
by Shaver123
Employees Worked With
Jeff Sayers, Kyle Uhlenhake
January 07, 2019
Professional and considerate The people I dealt with were knowledgeable and very considerate. They pointed out all the features that were new and unique to the vehicle I was look The people I dealt with were knowledgeable and very considerate. They pointed out all the features that were new and unique to the vehicle I was looking at. They were helpful and patient with the trade-in and purchase of my new Rav-4. More
by Rav4newbie
Employees Worked With
Eric Glenn, Benjamin Lakis
