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Toyota of Brookfield
Brookfield, WI
2,815 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,815 reviews
September 06, 2018
Keeping up the Jack Safro reputation The only thing bad about my experience here was a mistake was made and I had to wait a while to take my test drive. I pulled up next to the car I was The only thing bad about my experience here was a mistake was made and I had to wait a while to take my test drive. I pulled up next to the car I was interested in, and while talking to my salesman another took it for training purposes. I decided after the purchase to have the extra rustproofing, paint and interior protection and they’re going to give me a loaner for the day that is done. Great follow up making sure I’m happy and answering all extra questions. More
by Curtis
Employees Worked With
Don E. Byington, Bob Guzinski, Brianna Nash
September 05, 2018
An enjoyable experience purchasing our 2018 Toyota Highlande We purchased our 2018 Toyota Highlander XLE from Toyota of Brookfield. Our salesman was Andy Strnad. We went to see him twice before we bought our Hig We purchased our 2018 Toyota Highlander XLE from Toyota of Brookfield. Our salesman was Andy Strnad. We went to see him twice before we bought our Highlander. Andy took the time to show us the vehicles and answer all our questions. He understood that we needed time to absorb all the information before we could make our decision. When we went to pick up our vehicle, Andy took the time to go through our vehicle, showing use how to operate many of the controls and change the settings. The paperwork for the delivery was handled by Chris Mohr. Chris was very thorough as he went through and explained all our options and all the documents we would be signing. In summary, our experience purchasing our 2018 Toyota Highlander XLE at Toyota of Brookfield with Andy Strnad and Chris Mohr was enjoyable. More
by Rick L
Employees Worked With
Andy Strnad
September 04, 2018
First time toyota buyer First-time Toyota buyer. Great experience. Working with George made the process one of the easiest car buying experiences. Would recommend George First-time Toyota buyer. Great experience. Working with George made the process one of the easiest car buying experiences. Would recommend George to my friends. Never was rushed and was welcomed as soon as I entered the dealership. More
by Kathy
Employees Worked With
George Argires, Bob Guzinski
September 04, 2018
I bought my favorite car It was amazing that It only took me few hours to buy my favorite car and drove it home. The sales consultant George was nice. It was amazing that It only took me few hours to buy my favorite car and drove it home. The sales consultant George was nice. More
by Mary
Employees Worked With
George Argires
September 04, 2018
Trade in Lease of Toyota The process went quite well. The salesman was patient and worked hard to get me into a car that I was excited about. Great experience! The process went quite well. The salesman was patient and worked hard to get me into a car that I was excited about. Great experience! More
by melmlip11
September 04, 2018
Pat Duket- GREAT Salesman Mr. Pat Duket has assisted me through the process of leasing two vehicles. He is patient, thorough, extremely knowledgeable and ALWAYS makes the time Mr. Pat Duket has assisted me through the process of leasing two vehicles. He is patient, thorough, extremely knowledgeable and ALWAYS makes the time to answer questions even if I seek him out when I am back at the dealership for routine maintenance. I trust his opinion and recommendations and he is the ONE I want to work with when I need another vehicle in 10 months. More
by DRM
Employees Worked With
September 04, 2018
The test driving is over. Started with the Toyota, ended buying the Toyota! I test drove a Pilot, Edge, Outback, and Chevy. All were nice, but this XLE had everything and more Started with the Toyota, ended buying the Toyota! I test drove a Pilot, Edge, Outback, and Chevy. All were nice, but this XLE had everything and more than what we needed. Price was right, salesman Don was great! More
by Brookfield
Employees Worked With
Don E. Byington, Ryan Sayers, Bob Guzinski
September 04, 2018
Everyone was friendly and helpful. Dean worked very hard to find a vehicle that was a good match for my needs and wants even if he could have sold me something more expensive. He was at Dean worked very hard to find a vehicle that was a good match for my needs and wants even if he could have sold me something more expensive. He was attentive to our comfort and making our experience a pleasant one. More
by CrazyGrandma
Employees Worked With
Dean Jett
September 02, 2018
very good experience We bought a Camry yesterday from Toyota of Brookfield, the sales George Argires was very helpful to give all detail information. I got the cat we like We bought a Camry yesterday from Toyota of Brookfield, the sales George Argires was very helpful to give all detail information. I got the cat we like. Highly recommended. More
by nnhh1029
Employees Worked With
George Argires
September 01, 2018
Best experience at a car dealership I’ve ever had! Michael was very helpful and got me all the information I needed, answered every question I had about the car and made sure I was happy with my purcha Michael was very helpful and got me all the information I needed, answered every question I had about the car and made sure I was happy with my purchase, I would definitely recommend anyone to come here!! More
by Abe
Employees Worked With
Michael Lawrence
