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Toyota of Brookfield
Brookfield, WI
2,835 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,835 reviews
August 16, 2018
Helpful, informative and patient. George Argires was very patient with my mother and I. We had lots of questions about the newer features on the 2018/2019 models. George answered all o George Argires was very patient with my mother and I. We had lots of questions about the newer features on the 2018/2019 models. George answered all our questions in a language that we could understand. We ended up getting a Rav4 after a couple test drives. George was polite and professional throughout. Overall great experience. More
by 81Yeti84
Employees Worked With
George Argires, Staci Growe, Dean Jett
August 15, 2018
Got the car I wanted at the price that I expected My salesman; Don was nice and knowledgeable and kept me informed throughout the entire process. The rest of the staff were also friendly and honest a My salesman; Don was nice and knowledgeable and kept me informed throughout the entire process. The rest of the staff were also friendly and honest and the everything went smoothly. More
by Yodish654
Employees Worked With
Don E. Byington
August 11, 2018
Good sales experience Don was great to work with. He explained everything thouroughly, and wasn't pushy about trying to upsell me on every service. He helped me find a ve Don was great to work with. He explained everything thouroughly, and wasn't pushy about trying to upsell me on every service. He helped me find a vehicle within my price range, and I was very happy with everyone at the dealership. Thanks! More
by Josh
Employees Worked With
Don E. Byington
August 11, 2018
Good Experience Dealership was clean and patient with little kids. Appreciated the ability to get in and out in one trip. Thanks for getting us what we wanted! Dealership was clean and patient with little kids. Appreciated the ability to get in and out in one trip. Thanks for getting us what we wanted! More
by jhsaewert
August 10, 2018
Delightful experience Don was great, very down to earth, not pushy. Went out of his way to make buying a vehicle a great experience. Awesome customer service! Thank you! Don was great, very down to earth, not pushy. Went out of his way to make buying a vehicle a great experience. Awesome customer service! Thank you! More
by Loon2276
Employees Worked With
Don E. Byington, Khaled Samy
August 09, 2018
New Car Lease - Pat Duket & Chris Mohr Absolutely tremendous customer experience exceeding my expectations. Total engagement time from research to driving off the lot was less than 90 minu Absolutely tremendous customer experience exceeding my expectations. Total engagement time from research to driving off the lot was less than 90 minutes. The price communicated in the research phase from a total monthly rate perspective was exactly what the final rate was - I really appreciate that the up front costing model included the taxes/etc that are often added after the fact. Upon arriving at the dealer site, the car was ready and Pat & Chris were fully engaged and ready to rock. Great advice on the car and as well - thank you Pat - sincere offer of ongoing assistance to other family members relative to the new car features/functions. Great experience. I realize that does not happen accidentally and that it is a carefully constructed delivery that takes considerable care and planning. I'd recommend you guys to anyone. Thank you! More
by Sconnie Paul
August 08, 2018
Positive Vibes Overall great experience. Received great service from all we came into contact with. Helpful staff who answered all of our questions. Would refer to Overall great experience. Received great service from all we came into contact with. Helpful staff who answered all of our questions. Would refer to friends. More
by kg
Employees Worked With
Ryan Sayers, Nate Morris
August 07, 2018
Thorough and Efficient George is one of the rare salespeople who take the time to understand needs and wants and then presents a wealth of information and options to ensure George is one of the rare salespeople who take the time to understand needs and wants and then presents a wealth of information and options to ensure the customers needs and budget are considered. highly reccomended! More
by PMB
Employees Worked With
George Argires
August 01, 2018
Review Good experience overall. Will refer friends. Answered all questions and concerns over multiple communications. Friendly with sense of humor and respec Good experience overall. Will refer friends. Answered all questions and concerns over multiple communications. Friendly with sense of humor and respect for our wishes and needs. More
by Sillym
Employees Worked With
Su Lamster, Benjamin Lakis
July 27, 2018
Fabulous Service! We came in the second last day of the month and received a fabulous deal. We love our Prius 4 getting 65 mpg. The salesmen Ben and Michael were more t We came in the second last day of the month and received a fabulous deal. We love our Prius 4 getting 65 mpg. The salesmen Ben and Michael were more than helpful! More
by Barbara
Employees Worked With
Michael lehner, Benjamin Lakis
