Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Toyota of Brookfield
Brookfield, WI
2,811 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,811 reviews
January 31, 2017
All set to drive a Toyota Highlander!! Good experience...first time buying a Toyota. Bud (John Kase) was knowledgeable and friendly and a pleasure to work with. No high pressure sales whi Good experience...first time buying a Toyota. Bud (John Kase) was knowledgeable and friendly and a pleasure to work with. No high pressure sales which was refreshing!! More
by Neil
Employees Worked With
John Kase, Cathy Bajurny
January 30, 2017
Great experience! After visiting a few other dealerships where I was treated very poorly, I am so glad that I checked out Safro Toyota. Dallas and Dillon were not pushy After visiting a few other dealerships where I was treated very poorly, I am so glad that I checked out Safro Toyota. Dallas and Dillon were not pushy or condescending (like the others) and made me feel comfortable. With a less than stellar credit situation they worked tirelessly to figure out the best solution and I couldn't be happier with my Corolla. I would absolutely recommend this place for anyone who wants a pleasant and stress-free car buying experience. More
by Lacy
January 29, 2017
Easy and Excellance Our family stopped and visited Safro Toyota in Brookfield to shop for a new vehicle to replace our Venza Lease. We met our salesman Paul Axt, who was Our family stopped and visited Safro Toyota in Brookfield to shop for a new vehicle to replace our Venza Lease. We met our salesman Paul Axt, who was extremely helpful and took the time to show us both the Rav and Highlander. No pressure, just lots of great information. Paul spent the next week working with us by phone, text, and email, since we live over an hour away, and we reached an agreement on a new Highlander lease. Professional, no pressure, and a willingness to find the right vehicle at the right price, Safro sure made this easy for us! Tim More
by Omen, Tim
Employees Worked With
Paul Axt, Cathy Bajurny
January 26, 2017
Positive - comfortable - Non-pushy sales force, Personable staff - all departments, Friendly, knowledgeable, Pete, Dave & Cathy were great to work with! Promptly located o Non-pushy sales force, Personable staff - all departments, Friendly, knowledgeable, Pete, Dave & Cathy were great to work with! Promptly located our desired vehicle and work on delivery with our schedule Famous Amos Cookies!! More
by ppbp
Employees Worked With
Other Employees :
Pete Whalen, Rigoberto Ramirez, Cathy Bajurny
January 24, 2017
From A to Z My husband and I were looking to get a new leased vehicle. We knew what we wanted, and our salesman was able to find the vehicle right away. He also My husband and I were looking to get a new leased vehicle. We knew what we wanted, and our salesman was able to find the vehicle right away. He also let us know when the car would arrive at the dealership. Also, the Business Manager was very friendly and helpful. The only critique we have is that the process took longer than we expected. More
by pandora1
Employees Worked With
Paul Axt was our salesman. His name does not appear above., Cathy Bajurny
January 22, 2017
Safro Toyota is excellent Safro Toyota is an excellent dealership. Their management, sales staff, administrative and service teams are very professional, friendly and competen Safro Toyota is an excellent dealership. Their management, sales staff, administrative and service teams are very professional, friendly and competent. They helped me determine the vehicle I needed and found it for me. I have purchased three other vehicles from Safro Toyota and they are consistent. Each of my experiences with the staff has been excellent. Pat Duket, my sales associate is great. He made the process a pleasure. I highly recommend Safro Toyota. More
by Paul
January 19, 2017
leased a 2017 Toyota Rav4 XLE Matt Gintert met us at the door with a smile and a nice handshake. We had originally going to meet with another salesperson, who happened to be on v Matt Gintert met us at the door with a smile and a nice handshake. We had originally going to meet with another salesperson, who happened to be on vacation. I was originally planning on purchasing a pre-owned leased vehicle which wasn't ready for resale as title wasn't received by the dealership. Matt introduced your leased program, test drove the Rav4 with me, advised me of the possibilities of payment which depended on my credit rating. He introduced me to the various programs/pkgs that I could purchase with the car. I chose the Vantage Ultimate Plus Pkg. I believe the financial person was Cathy, who had the papers ready for me at the time of signing. Cathy explained all documents before I signed. Matt took me to where the car was washed and waxed as it was beautiful and showed me the various details of the car. I would certainly work with Matt again, and refer others to Matt. I believe he attempted to call me on Monday, but was unable to connect with him because of schedules. More
by Carol1848
Employees Worked With
Matt Gintert, Cathy Bajurny
January 18, 2017
Best Experience My salesman, Dallas Bednar, awesome. Super knowledgeable about the Toyota brand. Kept me informed about what was going on while I was waiting. Once My salesman, Dallas Bednar, awesome. Super knowledgeable about the Toyota brand. Kept me informed about what was going on while I was waiting. Once I was done with the finance manager, Dallas walked me through every single option on the RAV4. Dallas was also very friendly and down-to-earth. Not pushy at all. I knew what I wanted when I got to Safro and he didn't try to sway me in any other direction. I would highly recommend Dallas and Safro Toyota to anyone. More
by smesick2003
Employees Worked With
Dallas Bednar, Ken Slater
January 12, 2017
Purchase of cars I highly recommend Jack Safro Toyota. This by far is the best place to purchase a car or Truck. It is our 6th Toyota we have purchased with this de I highly recommend Jack Safro Toyota. This by far is the best place to purchase a car or Truck. It is our 6th Toyota we have purchased with this dealership! Andy Strand was our sales person this time and a pleasure to work with, no pressure and a very nice person. Ely Faretta was our Finance personal also a pleasure to work with. I also recommend there service department always extremely the best. The only reason we traded in our old Camry was because we liked the new style of the 2017 Camry. We never had any major problem with the old Camry and would highly recommend it to everyone. Toyota by far is a great buy! Debbie & Paul Aarestad More
by The Aarestad's
Employees Worked With
Andy Strnad, Ely Faretta
January 10, 2017
Our salesman, Matt Gintert, was fabulous. We were just looking around for a different car for my husband. We drive mainly GM cars so we just decided to look at what was at the Safro Toyota de We were just looking around for a different car for my husband. We drive mainly GM cars so we just decided to look at what was at the Safro Toyota dealer. Matt Gintert, the salesman, greeted us and his knowledge, friendliness, and enthusiasm sold us on the 4Runner. He went out of his way to answer our questions, to take care of the accessories we needed and to explain every aspect of the car. He even helped me with a problem I was having with my GM car. It was truly a pleasure to work with Matt. Doreen More
by carreview
Employees Worked With
Henry Tessmer, Matt Gintert, Ken Slater
