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Toyota of Brookfield
Brookfield, WI
2,810 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,810 reviews
January 05, 2017
Great Customer Service Thank you Aariela Steele for helping me pick out my new Toyota RAV4 from Safro Toyota! I can't wait to feel the excitement!! I really appreciate your Thank you Aariela Steele for helping me pick out my new Toyota RAV4 from Safro Toyota! I can't wait to feel the excitement!! I really appreciate your fantastic customer service and energy! More
by Lisa S
Employees Worked With
Michael Lehner, Matt Markiewicz, Aariela Steele
January 04, 2017
2017 Toyota Camry SE We needed to replace a damaged car in late December; we have had Camrys or Accords for a number of years; we chose the one which had acceptable color We needed to replace a damaged car in late December; we have had Camrys or Accords for a number of years; we chose the one which had acceptable color combination and features; we returned to purchase outright the next day, but were disappointed to have to go through a number of additional items they were trying to sell us @ closing; this may have been because the showroom floor was so busy with Toyotathon that these items were not discussed in advance. Our salesman was able to help us with additional options to be added at a later date, which we appreciate. We've been Safro customers for decades and still would recommend them. We found 'Rigo' to be very helpful with reviewing all the features of the car before we left the dealership. More
by dealersurvey
Employees Worked With
George Argires, Rigoberto Ramirez
January 04, 2017
Would not hesitate to choose this dealership again. Purchased or leased a number of Toyotas over the years at Jack Safro dealership. Our thanks goes to Andy Strnad and the Jack Safro staff. Purchased or leased a number of Toyotas over the years at Jack Safro dealership. Our thanks goes to Andy Strnad and the Jack Safro staff. More
by 1sportscar
Employees Worked With
Andy Strnad, Ken Slater
January 03, 2017
Great Service from Ryan Sayers I was very happy with the buying experience at Safro Toyota. There wasn't any pressure and the people were very friendly and professional. Ryan Sayers I was very happy with the buying experience at Safro Toyota. There wasn't any pressure and the people were very friendly and professional. Ryan Sayers answered all my questions and helped me find the perfect car for me. Ryan also spent a lot of time going over all the features of the car until I was comfortable driving it home. Matt Markiewicz made the Finance part of the process simple. I knew where every dollar was going and I was comfortable with the details of the extended warranty. More
by RAV42017
Employees Worked With
Ryan Sayers, Matt Markiewicz
January 03, 2017
Made it easy We bought a new 2017 Highlander from Andy and Safro Toyota. Andy was professional, courteous, and met all of our expectations. Three other Toyota de We bought a new 2017 Highlander from Andy and Safro Toyota. Andy was professional, courteous, and met all of our expectations. Three other Toyota dealers somehow failed to sell us a car. Andy easily closed the deal and got us what we wanted. Great price, great car! Thanks for the top-notch service. More
by GotAHighlander
Employees Worked With
Andy Strnad
January 03, 2017
2017 RAV4 and TACOMA Dual Purchase on 12/31/16 Great service by Pat D. during our review of new car/truck options for purchase/lease and ultimate sales. Nice job by Ely in Finance as well... and t Great service by Pat D. during our review of new car/truck options for purchase/lease and ultimate sales. Nice job by Ely in Finance as well... and to both for their patience and service on New Year's Eve. Great thanks also to Nate Rench (Safro Lexus) who referred us to Safro Toyota to meet our new car/truck needs! Happy New Year! More
by bsdonovan
January 01, 2017
Happy Customer! Don was attentive to our particular needs right from the very beginning and helped us buy the car that we wanted! He was pleasant, professional and h Don was attentive to our particular needs right from the very beginning and helped us buy the car that we wanted! He was pleasant, professional and helpful. Thanks Don! More
by Happy Customer!
Employees Worked With
Don E. Byington
December 31, 2016
We have been a customer for 15 years. We have leased 3 Camry's at Safro. Each time we go there, the friendliness and ease of working there make us come back. Aariela Steele met us at the We have leased 3 Camry's at Safro. Each time we go there, the friendliness and ease of working there make us come back. Aariela Steele met us at the door, listened to us as we explained we searched other cars and dealers and were back at Safro. She was excellent to work with and we leased our 3rd Camry that day. More
by Sharon O
December 31, 2016
PIckup new lease vehicle Went there a bit early for 9:30am appt. to pickup new lease vehicle. Got me started right away with vehicle tour/info session. George was great. Sh Went there a bit early for 9:30am appt. to pickup new lease vehicle. Got me started right away with vehicle tour/info session. George was great. Showed me everything I needed to know. Helped me with the various settings and configurations. Took me to office when lease/paperwork part was ready. No waiting. Paperwork moved along quickly. Was there for over an hour but honestly, I was never waiting. Smooth process. Would recommend this dealership. More
by dave
December 31, 2016
Don at Safro was awesome to work with! Don Byington helped us to find the exact color and model Highlander we wanted. He quickly brought one to the store, so we had it for the holiday week Don Byington helped us to find the exact color and model Highlander we wanted. He quickly brought one to the store, so we had it for the holiday weekend to enjoy. I would recommend asking for him if you go to Safro. They also had a great area for my kids to play while we were there, which really helped the buying experience. More
by Highlander17
Employees Worked With
Don E. Byington
