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Toyota of Brookfield
Brookfield, WI
2,835 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,835 reviews
March 07, 2017
Great service My husband and I have always been pleased with the service and knowledge at Safro. This was our third buy from them. We recently dealt with Andy Budd. My husband and I have always been pleased with the service and knowledge at Safro. This was our third buy from them. We recently dealt with Andy Budd. Andy is very friendly and knowledgeable with a no push attitude. If your looking for this type of sales person he's your guy. Cathy Bajurny in finance was great too. She is friendly, knowledgeable about the add-one and makes you feel comfortable through the whole finance process. We definitely buy again in the future. More
by Nicole and John
Employees Worked With
Andy Budd, Cathy Bajurny
March 01, 2017
Toyota Car Purchase Acquired (lease agreement) of 2017 Rav4 - sales employee was very cordial and responded quickly to requests for information - price negotiation effort Acquired (lease agreement) of 2017 Rav4 - sales employee was very cordial and responded quickly to requests for information - price negotiation efforts were courteous and prompt and we reached a decision to purchase within 1/2 hour of back and forth phone calls. Car was ready to be picked up within three ours of purchase decision and meeting with financial representative was both quick and thorough. Very positive experience. More
by drbeau
February 28, 2017
Purchased a new Highlander I had a great experience at Safro. The dealership was clean, the sales people were knowledgeable and there was things for my kids to do while we shop I had a great experience at Safro. The dealership was clean, the sales people were knowledgeable and there was things for my kids to do while we shopped for a new vehicle. More
by David
Employees Worked With
Pete Whalen
February 28, 2017
10 years of excellence Just bought car #4 & 5. Never had Toyota's until 10 years ago. Always did Mercury &Chevy's. Maintenance is hardly nothing compared to others. I like S Just bought car #4 & 5. Never had Toyota's until 10 years ago. Always did Mercury &Chevy's. Maintenance is hardly nothing compared to others. I like Safro for their staff. Looking for a no pressure, knowledgeable salesman try Pat Duket. The service department staff is superb. Never met an employee in any department that was not excellent. More
by Bonnie Marie Christie
Employees Worked With
Other Employees :
Cameron - tech geek that is beyond knowledgeable, Eric Glenn, Cathy Bajurny
February 27, 2017
leased a car and got excellent and timely service. safro worked very hard to get me a great deal and worked with my medium credit score. very friendly and professional. Pat Duket helped me through the safro worked very hard to get me a great deal and worked with my medium credit score. very friendly and professional. Pat Duket helped me through the whole process from the time i arrived until i left. Pat was very friendly and professional. I couldn't ask for better service. More
by roxanne,vince'smom
February 25, 2017
Fixed my tailgate issue Brandon was bubbly and effective. Took the time to train me on the Apps on my Highlander after he fixed my stuck glass window lock. I drove up to the Brandon was bubbly and effective. Took the time to train me on the Apps on my Highlander after he fixed my stuck glass window lock. I drove up to the service centre after getting no call back when I needed help when the tailgate on my Highlander refused to close. The service centre was really quite with lots of people milling around and no cars in the bay. That beeping for 15 miles is brutal. Brandon saved the day for Safro - thank you. More
by UkGuys
Employees Worked With
Brandon Riemer
February 24, 2017
Purchased new RAV4 Andy was professional & friendly. Kept us informed and was prompt in all matters.He did a great job explaining features and benefits of the RAV4 to bo Andy was professional & friendly. Kept us informed and was prompt in all matters.He did a great job explaining features and benefits of the RAV4 to both me and my wife. More
by Scott H
Employees Worked With
Andy Strnad
February 22, 2017
Great experience I had a great experience at Safro. The people were great and everything went smoothly. The salesman was very knowledgeable and professional. The f I had a great experience at Safro. The people were great and everything went smoothly. The salesman was very knowledgeable and professional. The financing paperwork went quick. More
by jonheder
Employees Worked With
Matt Gintert
February 17, 2017
Great experience overall Very professional. Website provided information well, found car, got a great quote, arranged test drive and bought car within 1 hour. They even drop Very professional. Website provided information well, found car, got a great quote, arranged test drive and bought car within 1 hour. They even dropped it off at my house. More
by JRsen
Employees Worked With
Rigoberto Ramirez
February 16, 2017
Jack Safro Toyota sales and service personnel The sales and service personnel at Jack Safro Toyota are very professional in the way they do business. The facility is state of the art. Our salesp The sales and service personnel at Jack Safro Toyota are very professional in the way they do business. The facility is state of the art. Our salesperson, Aariela Steele, is new to the organization, however she was very helpful. Aariela was very pleasant, with no pressure during the sales experience. The finance manager, Ely Faretta, was extremely professional. His people skills are impressive This is the third vehicle we have purchased, or leased, from Jack Safro, and we will continue to purchase vehicles from them in the future. Martin & Susan Tomcek More
by Martin Tomcek
Employees Worked With
Ely Faretta, Aariela Steele
