Back

Toyota of Brookfield

Brookfield, WI

4.9
2,811 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois. Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle. Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams. Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
Contact Dealership

20655 W Capitol Dr

Brookfield, WI

53045

Directions

By Type

Showing 2,811 reviews

December 31, 2016

Don at Safro was awesome to work with! Don Byington helped us to find the exact color and model Highlander we wanted. He quickly brought one to the store, so we had it for the holiday week More

by Highlander17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don E. Byington
Jan 02, 2017 -

Toyota of Brookfield responded

Thank you for the review! We're glad we were able to help get you the right Highlander in time for the Holiday weekend. Enjoy your new Highlander.

December 30, 2016

Smooth experience Sequoias are not generally available to see on the lot. That makes buying a new one difficult. Ordering raised many questions regarding what the actua More

by Jerome
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Mackiewicz, Rick Niemann, Eric Glenn, Henry Tessmer
Dec 30, 2016 -

Toyota of Brookfield responded

Jerome, Thank you for taking the time to leave a review. We're glad we were able to help you with your purchase of a new Sequoia. Enjoy your new Toyota!

December 30, 2016

2014 Sienna Stk# 19392A Very professional. Easy to work with. Very satisfied. This was my second purchase from Safro. Aariela Steele and Michael Lehner were great to work More

by jarevalo789
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Lehner, Cathy Bajurny, Aariela Steele
Jan 02, 2017 -

Toyota of Brookfield responded

Thank You for the review. We're glad we were able to help you. Enjoy your new Sienna

December 30, 2016

Best buying experience Purchased two new vehicles from Safro Toyota in the past six months and each time was a pleasure to deal with a company that knows how to make their c More

by Fishingnut
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Sberna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don E. Byington, Rigoberto Ramirez, Dillon Roloff
Jan 02, 2017 -

Toyota of Brookfield responded

Thank you for the review, and your continued business!

December 28, 2016

New Vehicle Purchase Andy Strnad was our sales associate. He was both friendly and knowledgeable. Andy kept us in the loop throughout the process. Ely Faretta was helpfu More

by Terry S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caitlin Hoell, Andy Strnad, Ely Faretta
Dec 28, 2016 -

Toyota of Brookfield responded

Terry, Thank you for taking the time to leave a review. We're happy that your entire process was a positive one. We hope to continue that through the use of our service department. Enjoy your new Highlander!

December 27, 2016

New Car Purchase I was in the market for a new vehicle and Safro Toyota made it a great experience! Their friendly staff and management is the best! They are honest More

by carriek
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Sberna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Henry Tessmer, George Argires
Dec 27, 2016 -

Toyota of Brookfield responded

Carriek, Thank you for the review. We're glad you were able to reach a good deal and didn't waste your day. We appreciate your review and business. Enjoy your new Toyota!

December 22, 2016

New Car Pruchase Paul Axt was our sales person. He was courteous, listened to our needs, and was focused on making a deal. We negotiated a fair price in 5 minutes. Fa More

by Satisfied
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Axt, Rigoberto Ramirez, Ely Faretta
Dec 22, 2016 -

Toyota of Brookfield responded

"Satisfied", thank you for the review. We're happy that you were able to get to your desired price quickly and easily. Enjoy your new Toyota!

December 22, 2016

New Rav4 purchase Friendly, knowledgeable. Cash rebate listed first as $1000, and was then modified to $500 valid for a previous Toyota owner. Cash rebate in final of More

by Rav4 buyer
Recommend Dealer
Yes
Employees Worked With
Rigoberto Ramirez, Ryan Sayers
Dec 23, 2016 -

Toyota of Brookfield responded

Rav4 Buyer, thank you for the review! Glad we could help. Enjoy your new RAV4.

December 15, 2016

Excellence across the board From sales (Andy Strnad) to financing (Cathy Bajurny) to new car support (Rigo Ramirez), the entire staff was professional, courteous, knowledgeable, More

by Harkins Family
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rigoberto Ramirez, Andy Strnad, Cathy Bajurny
Dec 16, 2016 -

Toyota of Brookfield responded

Harkins Family, Thank you for the review! Enjoy your new vehicle, and we certainly hope it lasts you another 265,000 miles or more.

December 13, 2016

Great people Everyone at Safro was courteous and friendly. I worked with Matthew Gintert and Eric Glenn. They went out of their way to make me feel like a part of More

by Freckles!23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Glenn, Matt Gintert
Dec 16, 2016 -

Toyota of Brookfield responded

Thank you for the review, we appreciate it! Enjoy your vehicle.

...
265
...