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Toyota of Brookfield

Brookfield, WI

4.9
2,833 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois. Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle. Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams. Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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20655 W Capitol Dr

Brookfield, WI

53045

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Showing 2,833 reviews

February 04, 2017

2017 Toyota Highlander A totally stress free buying experience. Andy Strnad was our Rep. and he did a great job. He was very responsive and explained everything with excel More

by Kathy2475
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Sberna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Strnad
Feb 06, 2017 -

Toyota of Brookfield responded

Kathy, Thank you for the kind review. Both Andy and Chris have been with us a while and always deliver a positive experience. Enjoy your new Toyota!

February 03, 2017

Amazing customer service! We have purchased our last three cars from this dealer and keep coming back because they take the time to work within our needs. Cathy has always mana More

by Christina Bieser
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Bajurny, Cathy Bajurny
Feb 03, 2017 -

Toyota of Brookfield responded

Christina, Thank you for taking the time to leave a review. We're glad you enjoyed your experience with Christian and Cathy. We hope to see you again. Enjoy your new vehicle.

February 01, 2017

All set to drive a Toyota Highlander!! Good experience...first time buying a Toyota. Bud (John Kase) was knowledgeable and friendly and a pleasure to work with. No high pressure sales whi More

by Neil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kase, Cathy Bajurny
Feb 01, 2017 -

Toyota of Brookfield responded

Neil, thank you for the review. We're glad you had a good experience, Bud has been in the business a while and certainly knows his product knowledge. Enjoy your new Toyota!

January 30, 2017

Great experience! After visiting a few other dealerships where I was treated very poorly, I am so glad that I checked out Safro Toyota. Dallas and Dillon were not pushy More

by Lacy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Sberna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dallas Bednar, Dillon Roloff
Jan 30, 2017 -

Toyota of Brookfield responded

Lacy, Thank you for taking the time to leave us a review. We're happy that you enjoyed your experience here at Safro Toyota. Enjoy your new Corolla!

January 29, 2017

Easy and Excellance Our family stopped and visited Safro Toyota in Brookfield to shop for a new vehicle to replace our Venza Lease. We met our salesman Paul Axt, who was More

by Omen, Tim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Axt, Cathy Bajurny
Jan 30, 2017 -

Toyota of Brookfield responded

Tim, thank you for taking the time to leave a review. We're glad that we were able to find the right vehicle for you. Enjoy your new Highlander!

January 26, 2017

Positive - comfortable - Non-pushy sales force, Personable staff - all departments, Friendly, knowledgeable, Pete, Dave & Cathy were great to work with! Promptly located o More

by ppbp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Golombowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Whalen, Rigoberto Ramirez, Cathy Bajurny
Jan 30, 2017 -

Toyota of Brookfield responded

Thank you for the review! We're very happy you enjoyed your experience at our dealership. Enjoy your new RAV4!

January 24, 2017

From A to Z My husband and I were looking to get a new leased vehicle. We knew what we wanted, and our salesman was able to find the vehicle right away. He also More

by pandora1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Axt was our salesman. His name does not appear above., Cathy Bajurny
Jan 24, 2017 -

Toyota of Brookfield responded

Thank you for taking the time to leave us a review, we appreciate that. We appreciate your feedback the process can take a while depending on the circumstances. We do try to streamline things as much as possible and are always refining our process. We are happy you were pleased with your experience overall, and hope you enjoy your new Toyota!

January 23, 2017

Safro Toyota is excellent Safro Toyota is an excellent dealership. Their management, sales staff, administrative and service teams are very professional, friendly and competen More

by Paul
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Duket
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Sberna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Henry Tessmer
Jan 23, 2017 -

Toyota of Brookfield responded

Paul, thank you for the review. We appreciate your continued business. Enjoy your new Toyota!

January 19, 2017

leased a 2017 Toyota Rav4 XLE Matt Gintert met us at the door with a smile and a nice handshake. We had originally going to meet with another salesperson, who happened to be on v More

by Carol1848
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Gintert, Cathy Bajurny
Jan 19, 2017 -

Toyota of Brookfield responded

Carol, Thank you for taking the time to leave a review. We're glad Matt was able to assist you in finding the right vehicle for you. Enjoy your new RAV4!

January 18, 2017

Best Experience My salesman, Dallas Bednar, awesome. Super knowledgeable about the Toyota brand. Kept me informed about what was going on while I was waiting. Once More

by smesick2003
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dallas Bednar, Ken Slater
Jan 18, 2017 -

Toyota of Brookfield responded

Thank you for taking the time to leave a review. We're glad Dallas took good care of you. We do keep technology specialists on duty if you ever need a refresher on the many options the RAV4 has. Enjoy your new Rav4!

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