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Toyota of Brookfield
Brookfield, WI
2,835 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,835 reviews
January 19, 2017
leased a 2017 Toyota Rav4 XLE Matt Gintert met us at the door with a smile and a nice handshake. We had originally going to meet with another salesperson, who happened to be on v Matt Gintert met us at the door with a smile and a nice handshake. We had originally going to meet with another salesperson, who happened to be on vacation. I was originally planning on purchasing a pre-owned leased vehicle which wasn't ready for resale as title wasn't received by the dealership. Matt introduced your leased program, test drove the Rav4 with me, advised me of the possibilities of payment which depended on my credit rating. He introduced me to the various programs/pkgs that I could purchase with the car. I chose the Vantage Ultimate Plus Pkg. I believe the financial person was Cathy, who had the papers ready for me at the time of signing. Cathy explained all documents before I signed. Matt took me to where the car was washed and waxed as it was beautiful and showed me the various details of the car. I would certainly work with Matt again, and refer others to Matt. I believe he attempted to call me on Monday, but was unable to connect with him because of schedules. More
by Carol1848
Employees Worked With
Matt Gintert, Cathy Bajurny
January 18, 2017
Best Experience My salesman, Dallas Bednar, awesome. Super knowledgeable about the Toyota brand. Kept me informed about what was going on while I was waiting. Once My salesman, Dallas Bednar, awesome. Super knowledgeable about the Toyota brand. Kept me informed about what was going on while I was waiting. Once I was done with the finance manager, Dallas walked me through every single option on the RAV4. Dallas was also very friendly and down-to-earth. Not pushy at all. I knew what I wanted when I got to Safro and he didn't try to sway me in any other direction. I would highly recommend Dallas and Safro Toyota to anyone. More
by smesick2003
Employees Worked With
Dallas Bednar, Ken Slater
January 12, 2017
Purchase of cars I highly recommend Jack Safro Toyota. This by far is the best place to purchase a car or Truck. It is our 6th Toyota we have purchased with this de I highly recommend Jack Safro Toyota. This by far is the best place to purchase a car or Truck. It is our 6th Toyota we have purchased with this dealership! Andy Strand was our sales person this time and a pleasure to work with, no pressure and a very nice person. Ely Faretta was our Finance personal also a pleasure to work with. I also recommend there service department always extremely the best. The only reason we traded in our old Camry was because we liked the new style of the 2017 Camry. We never had any major problem with the old Camry and would highly recommend it to everyone. Toyota by far is a great buy! Debbie & Paul Aarestad More
by The Aarestad's
Employees Worked With
Andy Strnad, Ely Faretta
January 11, 2017
Our salesman, Matt Gintert, was fabulous. We were just looking around for a different car for my husband. We drive mainly GM cars so we just decided to look at what was at the Safro Toyota de We were just looking around for a different car for my husband. We drive mainly GM cars so we just decided to look at what was at the Safro Toyota dealer. Matt Gintert, the salesman, greeted us and his knowledge, friendliness, and enthusiasm sold us on the 4Runner. He went out of his way to answer our questions, to take care of the accessories we needed and to explain every aspect of the car. He even helped me with a problem I was having with my GM car. It was truly a pleasure to work with Matt. Doreen More
by carreview
Employees Worked With
Henry Tessmer, Matt Gintert, Ken Slater
January 06, 2017
Great Customer Service Thank you Aariela Steele for helping me pick out my new Toyota RAV4 from Safro Toyota! I can't wait to feel the excitement!! I really appreciate your Thank you Aariela Steele for helping me pick out my new Toyota RAV4 from Safro Toyota! I can't wait to feel the excitement!! I really appreciate your fantastic customer service and energy! More
by Lisa S
Employees Worked With
Michael Lehner, Matt Markiewicz, Aariela Steele
January 05, 2017
Would not hesitate to choose this dealership again. Purchased or leased a number of Toyotas over the years at Jack Safro dealership. Our thanks goes to Andy Strnad and the Jack Safro staff. Purchased or leased a number of Toyotas over the years at Jack Safro dealership. Our thanks goes to Andy Strnad and the Jack Safro staff. More
by 1sportscar
Employees Worked With
Andy Strnad, Ken Slater
January 05, 2017
2017 Highlander I had a great experience working with Andy and as a result of his excellent customer service, I went home with a brand new Highlander! I had a great experience working with Andy and as a result of his excellent customer service, I went home with a brand new Highlander! More
by snowangel84
January 04, 2017
2017 Toyota Camry SE We needed to replace a damaged car in late December; we have had Camrys or Accords for a number of years; we chose the one which had acceptable color We needed to replace a damaged car in late December; we have had Camrys or Accords for a number of years; we chose the one which had acceptable color combination and features; we returned to purchase outright the next day, but were disappointed to have to go through a number of additional items they were trying to sell us @ closing; this may have been because the showroom floor was so busy with Toyotathon that these items were not discussed in advance. Our salesman was able to help us with additional options to be added at a later date, which we appreciate. We've been Safro customers for decades and still would recommend them. We found 'Rigo' to be very helpful with reviewing all the features of the car before we left the dealership. More
by dealersurvey
Employees Worked With
George Argires, Rigoberto Ramirez
January 04, 2017
2017 RAV4 and TACOMA Dual Purchase on 12/31/16 Great service by Pat D. during our review of new car/truck options for purchase/lease and ultimate sales. Nice job by Ely in Finance as well... and t Great service by Pat D. during our review of new car/truck options for purchase/lease and ultimate sales. Nice job by Ely in Finance as well... and to both for their patience and service on New Year's Eve. Great thanks also to Nate Rench (Safro Lexus) who referred us to Safro Toyota to meet our new car/truck needs! Happy New Year! More
by bsdonovan
January 03, 2017
Made it easy We bought a new 2017 Highlander from Andy and Safro Toyota. Andy was professional, courteous, and met all of our expectations. Three other Toyota de We bought a new 2017 Highlander from Andy and Safro Toyota. Andy was professional, courteous, and met all of our expectations. Three other Toyota dealers somehow failed to sell us a car. Andy easily closed the deal and got us what we wanted. Great price, great car! Thanks for the top-notch service. More
by GotAHighlander
Employees Worked With
Andy Strnad
