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Toyota of Brookfield
Brookfield, WI
2,810 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,810 reviews
November 22, 2016
Great job with the car orientation/set-up. Rigoberto did an exceptional job helping my wife and I understand the the new technology that comes with the RAV4. He was patient (with older folks), Rigoberto did an exceptional job helping my wife and I understand the the new technology that comes with the RAV4. He was patient (with older folks), proficient, and willing to repeat things that we at first did not understand. All sales people were friendly and helpful. Our only issue was not understanding the relationship between the rebate and financing. Having this clearly explained would have made the car purchase experience exceptional. More
by hunter42
Employees Worked With
Su Lamster, John Kase, Rigoberto Ramirez, Cathy Bajurny
November 20, 2016
Summary of my experience with Safro Toyota Great experience starting with RobMackiewcz who was very patient and thorough in explaining the Prius. Continued courteous and efficient interaction w Great experience starting with RobMackiewcz who was very patient and thorough in explaining the Prius. Continued courteous and efficient interaction with the business office and later by the service department. Highly recommended. More
by Clem and Mary
November 18, 2016
Excellent I have been buying vehicles from Safro Toyota for 30 years and they have always been fair, courteous and informative. Excellent team of people! I ne I have been buying vehicles from Safro Toyota for 30 years and they have always been fair, courteous and informative. Excellent team of people! I never leave there with an uncomfortable feeling. More
by Nancy
November 17, 2016
Great service Pat helped me find a car that I love. Great service in sales with Pat, in financial dept with Ely, in parts dept questions with Bill S. I enjoy Pat helped me find a car that I love. Great service in sales with Pat, in financial dept with Ely, in parts dept questions with Bill S. I enjoy shopping and the service I have had over the years. I have bought 3 cars from Safro. Thanks! More
by Pat S
November 17, 2016
Wonderful Experience Most people complain about the car buying experience....that was not our experience at Safro Toyota. I have bought most of my Toyota's from Safro and Most people complain about the car buying experience....that was not our experience at Safro Toyota. I have bought most of my Toyota's from Safro and have not had any problems or issues. The experience when we shopped and bought our new Highlander was no exception. Chris and Chris were both pleasant and very helpful. More
by Ray & Cindy
November 14, 2016
Every one was efficient and truly courteous. I have dealt with other dealers and have been truly uncomfortable with their methods. Rather than someone being concerned about me and whether I was I have dealt with other dealers and have been truly uncomfortable with their methods. Rather than someone being concerned about me and whether I was happy with the service, vehicle, it has been more about the dealers. Thank you for treating people kindly and actually being of help and making me feel you were concerned about me rather than just the selling of a vehicle. More
by Sheila Bieniewski
Employees Worked With
Chris Mohr, Ken Slater
November 13, 2016
Pro Fessional people professional service ! They had the vehicle on the lot, and it was the one I was looking for ! The new building and inventory lot will be an excellent choice for future dev They had the vehicle on the lot, and it was the one I was looking for ! The new building and inventory lot will be an excellent choice for future development and the product inventory were buyers can choose a vehicle by seeing it there and will give them a quicker sale !very happy with my purchase,proud toyota owner. More
by Tundra17
November 13, 2016
Great experience I had a great buying experience at Safro. George showed me both new and certified pre-owned vehicles and was able to maximize value in the transaction I had a great buying experience at Safro. George showed me both new and certified pre-owned vehicles and was able to maximize value in the transaction. Matt was excellent closing the deal. More
by Brandon F
Employees Worked With
George Argires, Matt Markiewicz
November 12, 2016
17th Car This is the 17th car I have bought/leased from Safro Toyota over the last 20 years. This in itself should attest to my satisfaction. My recent lease This is the 17th car I have bought/leased from Safro Toyota over the last 20 years. This in itself should attest to my satisfaction. My recent lease of a 2016 Avalon was probably the easiest and quickest of all. All of the Safro employees involved where great. I will be back next year to replace my other two cars when their leases are at end (these will be my 18th and 19th cars). More
by Dick
Employees Worked With
Other Employees :
Su Lamster, Michael Lehner, Rigoberto Ramirez, Kyle Uhlenhake
November 11, 2016
Very professional and knowledgable I gave this dealership a high rating because of the professionalism and they way in which questions were answered. I did not feel that the staff was p I gave this dealership a high rating because of the professionalism and they way in which questions were answered. I did not feel that the staff was pushy, but demonstrated knowledge concerning the product. More
by Carol
Employees Worked With
George Argires
