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Toyota of Brookfield
Brookfield, WI
2,811 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,811 reviews
November 11, 2016
Very professional and knowledgable I gave this dealership a high rating because of the professionalism and they way in which questions were answered. I did not feel that the staff was p I gave this dealership a high rating because of the professionalism and they way in which questions were answered. I did not feel that the staff was pushy, but demonstrated knowledge concerning the product. More
by Carol
Employees Worked With
George Argires
November 11, 2016
Bought a car Great experience. Worked with Kyle. Very friendly and listened to what we needed. I bought my other vehicle at Jack Safro last year. Different salespe Great experience. Worked with Kyle. Very friendly and listened to what we needed. I bought my other vehicle at Jack Safro last year. Different salesperson, I believe his name was John. He did great too! No wonder my family keeps going back.And the new building is very nice too! More
by beastlysyl
Employees Worked With
Kyle Uhlenhake
November 11, 2016
Good experience I'm so happy for purchasing my car in Safro. I'm satisfied with the price and the service. I will recommend to my friends. I'm so happy for purchasing my car in Safro. I'm satisfied with the price and the service. I will recommend to my friends. More
by Erna
Employees Worked With
Other Employees :
George Argires, Stefanie Masters, Rigoberto Ramirez, Ken Slater
November 07, 2016
Purchase of used Toyota solara Thanks to the entire Safro team for making our new used car purchase easy and fair. Everyone we dealt with were friendly and not pushy. Special thanks Thanks to the entire Safro team for making our new used car purchase easy and fair. Everyone we dealt with were friendly and not pushy. Special thanks to Matt G. ,and Michael L. They went out of their way to make this process a good experience. Thanks much. B.K. More
by Happycustomer/
Employees Worked With
Matt Gintert, Michael Lehner
November 01, 2016
Repeat customer On Saturday I went in to Safro to explore the possibility of leasing my 5th car from them. I was a bit concerned because my "regular salesperson" had On Saturday I went in to Safro to explore the possibility of leasing my 5th car from them. I was a bit concerned because my "regular salesperson" had retired. But my new salesperson, Andy Budd, listened to my rather specific wants and made things happen quickly. I drove away with a new car within hours. I especially appreciate that Safro appreciates that I turn in very low mileage cars, and they reflect that in the payment for my next car. More
by fussy leaser
Employees Worked With
Andy Budd, Rigoberto Ramirez, Ken Slater
November 01, 2016
Great experiance Me and my wife bought our first new car a week ago and it was a pleasurable experience. The staff at Safro worked hard to set us up with the vehicle w Me and my wife bought our first new car a week ago and it was a pleasurable experience. The staff at Safro worked hard to set us up with the vehicle we desired and we couldn't be happier with it! More
by outlaw1sammy
Employees Worked With
Rob Mackiewicz, Rigoberto Ramirez, Cathy Bajurny
November 01, 2016
Excellent Andy and Matt were very friendly and professional. Andy was extremely responsive throughout the whole sales process and got back to me quickly when I Andy and Matt were very friendly and professional. Andy was extremely responsive throughout the whole sales process and got back to me quickly when I had questions. My past experiences with the service dept is what has established my loyalty to Safro. And so far I LOVE the Highlander! More
by schwochski
Employees Worked With
Andy Strnad, Matt Markiewicz
October 30, 2016
2017 Rav4 I was such a pleasure working with my salesperson Paul Axt. My shopping and buying experience was so easy. The staff is a pleasure to work with and I was such a pleasure working with my salesperson Paul Axt. My shopping and buying experience was so easy. The staff is a pleasure to work with and very knowledgeable on their vehicles. More
by sue56
Employees Worked With
Su Lamster, Stefanie Masters, Rigoberto Ramirez, Ely Faretta
October 30, 2016
Personalized Experience Tailored to My Needs Chris Spatola was a wonderful car dealer. He cared about my interests and concerns, and personalized the entire car buying process to me. Highly reco Chris Spatola was a wonderful car dealer. He cared about my interests and concerns, and personalized the entire car buying process to me. Highly recommend. More
by CamrySE
Employees Worked With
Christoper Spatola, Cathy Bajurny
October 27, 2016
Easy, Fun No Hassle! I have purchased 3 new Toyotas from Jack Safro over the course of almost 30 years! One Camry was handed down to my son. Great vehicles. I did not have I have purchased 3 new Toyotas from Jack Safro over the course of almost 30 years! One Camry was handed down to my son. Great vehicles. I did not have a relationship with any particular sales staff member it had been 131/2 years since my last purchase. I did my homework knew I wanted a Toyota and one of my closest friends had just purchased an Avalon. I asked her who sold her the car. Matt Ginter. So I asked for Matt I was open to new buying but maybe leasing went with the thought if it was a struggle I did not not need a new car I could leave and give it more thought. Well after talking to Matt there was a Camry that had pretty much what I wanted. Matt made me feel like I was not being "taken" he wanted me to be feel good about what I was paying. We took the car for a ride and 1 1/2 hours later I had a 2017 Camry. Decided to lease. It was a great experience! Matt was awesome!!! More
by happyowner
Employees Worked With
Matt Gintert, Michael Lehner, Rigoberto Ramirez
