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Toyota of Brookfield

Brookfield, WI

4.9
2,835 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois. Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle. Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams. Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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20655 W Capitol Dr

Brookfield, WI

53045

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Showing 2,835 reviews

December 22, 2016

New Rav4 purchase Friendly, knowledgeable. Cash rebate listed first as $1000, and was then modified to $500 valid for a previous Toyota owner. Cash rebate in final of More

by Rav4 buyer
Recommend Dealer
Yes
Employees Worked With
Rigoberto Ramirez, Ryan Sayers
Dec 23, 2016 -

Toyota of Brookfield responded

Rav4 Buyer, thank you for the review! Glad we could help. Enjoy your new RAV4.

December 22, 2016

New Car Pruchase Paul Axt was our sales person. He was courteous, listened to our needs, and was focused on making a deal. We negotiated a fair price in 5 minutes. Fa More

by Satisfied
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Axt, Rigoberto Ramirez, Ely Faretta
Dec 22, 2016 -

Toyota of Brookfield responded

"Satisfied", thank you for the review. We're happy that you were able to get to your desired price quickly and easily. Enjoy your new Toyota!

December 16, 2016

Excellence across the board From sales (Andy Strnad) to financing (Cathy Bajurny) to new car support (Rigo Ramirez), the entire staff was professional, courteous, knowledgeable, More

by Harkins Family
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rigoberto Ramirez, Andy Strnad, Cathy Bajurny
Dec 16, 2016 -

Toyota of Brookfield responded

Harkins Family, Thank you for the review! Enjoy your new vehicle, and we certainly hope it lasts you another 265,000 miles or more.

December 14, 2016

Love Safro We were excited to go back to Safro and work with Chris Mohr. We have never had a better salesman and will stick with him for all our car needs going More

by Theurich Family
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Chris Mohr
Dec 16, 2016 -

Toyota of Brookfield responded

Theurich Family, Thank you very much for the kind review!

December 13, 2016

Great people Everyone at Safro was courteous and friendly. I worked with Matthew Gintert and Eric Glenn. They went out of their way to make me feel like a part of More

by Freckles!23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Glenn, Matt Gintert
Dec 16, 2016 -

Toyota of Brookfield responded

Thank you for the review, we appreciate it! Enjoy your vehicle.

December 12, 2016

Top Recommendation We loved our experience at Safro Toyota. Everything gets top marks. Thank you so much for your service. We are very very happy with everything. More

by shugee60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Argires
Dec 12, 2016 -

Toyota of Brookfield responded

Thank you for the review! Enjoy your new vehicle.

December 10, 2016

new car purchase We had a great experience at Safro purchasing our 2016 Highlander. It was the end of the year and harder to find the exact model we wanted. However, R More

by Diane1215
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Sayers, Ely Faretta
Dec 12, 2016 -

Toyota of Brookfield responded

Diane, Thank you for the review! We're glad we were able to find a new Highlander for you. Enjoy your new vehicle.

December 10, 2016

purchasing a vehicle and learning how to use my electronics My salesman had the initiative to be standing outside when I came walking up to Jack Safro showroom. The other salesmen were in the show room look More

by Betty
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kase, Rigoberto Ramirez
Dec 12, 2016 -

Toyota of Brookfield responded

Betty, Thank you for the review! Enjoy your new RAV4, we always have a technology specialist on hand should you need any assistance.

December 07, 2016

Fantastic Experience! From the time I made my appointment to driving away in my new vehicle, George was incredibly helpful throughout the entire process. Chris was equally More

by macymom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Sberna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Argires
Dec 08, 2016 -

Toyota of Brookfield responded

Thank you for your kind review. We certainly appreciate those and our loyal customers. Enjoy your new vehicle.

December 07, 2016

Honest people! I just leased my fourth Toyota Highlander from Safro Toyota. The staff is very helpful,friendly and knowledgeable! They will go out of their way to pu More

by Blaket2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Golombowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Whalen, Henry Tessmer, Ely Faretta, Matt Markiewicz
Dec 07, 2016 -

Toyota of Brookfield responded

Thank you for taking the time to leave a review. We appreciate your continued business! Enjoy your new Highlander.

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