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Toyota of Brookfield
Brookfield, WI
2,836 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,836 reviews
December 07, 2016
Fantastic Experience! From the time I made my appointment to driving away in my new vehicle, George was incredibly helpful throughout the entire process. Chris was equally From the time I made my appointment to driving away in my new vehicle, George was incredibly helpful throughout the entire process. Chris was equally pleasant to work with. I would give more stars if I could! More
by macymom
December 04, 2016
seamless transition Luis at Safro Toyota was absolutely fantastic. He went through and accommodated each and every need that I had. He went over my new leased vehicle w Luis at Safro Toyota was absolutely fantastic. He went through and accommodated each and every need that I had. He went over my new leased vehicle with diligence. It was a very nice experience and I hope that he is recognized! More
by KAITIE
Employees Worked With
December 01, 2016
Pleasant experience, made it very easy. Good looking place with a friendly staff. Was helped by George and he walked me through the entire process. Chris in financing got me a great rate and Good looking place with a friendly staff. Was helped by George and he walked me through the entire process. Chris in financing got me a great rate and was pleasant to work with. The used truck I bought was in great shape. Would go back to Jack Safro in the future. More
by Mularz97
December 01, 2016
Super Safro Experience Christmas Greetings Since 2005 Lois and I have purchased 4 new Toyotas at Safro. Toyota is a GREAT car and SAFRO is a SUPER dealership staffed by Christmas Greetings Since 2005 Lois and I have purchased 4 new Toyotas at Safro. Toyota is a GREAT car and SAFRO is a SUPER dealership staffed by professionals who treat customers like visiting royalty. Our 2 special Safro folks are Eric Glenn, New Car Sales Manager and Christian Bajurny, "Blue Ribbon" Sales Associate. Thank you Eric and Christian. Ken and Lois Artlip More
by CAMRYKEN
Employees Worked With
Eric Glenn, Christian Bajurny
November 27, 2016
No pressure, great experience! We did not intend to purchase a vehicle, but found just what we were looking for. The salesman, Andy Strnad, was great. He listened to us, gave us opt We did not intend to purchase a vehicle, but found just what we were looking for. The salesman, Andy Strnad, was great. He listened to us, gave us options & never pressured us into something we didn't want. He was very knowledgeable & took the time to answer all our questions & concerns. We never felt like he was in a hurry to move on to other customers & never gave us "standard sales lines" like many other dealerships. The financing guy, Chris Sberna, was great, too. He also took the time to thoroughly explain everything & gave us time to consider all our options. More
by B Novak
November 22, 2016
Best place to buy a car really friendly people there .. wasn't pushy at all both Matt Ginteret and John Kase where SUPER NICE and really friendly and I'd highly recommend the really friendly people there .. wasn't pushy at all both Matt Ginteret and John Kase where SUPER NICE and really friendly and I'd highly recommend them to my friends or family to go to them to buy there next car ... More
by David Rogers
Employees Worked With
John Kase, Matt Gintert
November 22, 2016
Great job with the car orientation/set-up. Rigoberto did an exceptional job helping my wife and I understand the the new technology that comes with the RAV4. He was patient (with older folks), Rigoberto did an exceptional job helping my wife and I understand the the new technology that comes with the RAV4. He was patient (with older folks), proficient, and willing to repeat things that we at first did not understand. All sales people were friendly and helpful. Our only issue was not understanding the relationship between the rebate and financing. Having this clearly explained would have made the car purchase experience exceptional. More
by hunter42
Employees Worked With
Su Lamster, John Kase, Cathy Bajurny, Rigoberto Ramirez
November 21, 2016
Summary of my experience with Safro Toyota Great experience starting with RobMackiewcz who was very patient and thorough in explaining the Prius. Continued courteous and efficient interaction w Great experience starting with RobMackiewcz who was very patient and thorough in explaining the Prius. Continued courteous and efficient interaction with the business office and later by the service department. Highly recommended. More
by Clem and Mary
November 18, 2016
Excellent I have been buying vehicles from Safro Toyota for 30 years and they have always been fair, courteous and informative. Excellent team of people! I ne I have been buying vehicles from Safro Toyota for 30 years and they have always been fair, courteous and informative. Excellent team of people! I never leave there with an uncomfortable feeling. More
by Nancy
November 18, 2016
Wonderful Experience Most people complain about the car buying experience....that was not our experience at Safro Toyota. I have bought most of my Toyota's from Safro and Most people complain about the car buying experience....that was not our experience at Safro Toyota. I have bought most of my Toyota's from Safro and have not had any problems or issues. The experience when we shopped and bought our new Highlander was no exception. Chris and Chris were both pleasant and very helpful. More
by Ray & Cindy
