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Toyota of Brookfield

Brookfield, WI

4.9
2,810 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois. Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle. Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams. Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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20655 W Capitol Dr

Brookfield, WI

53045

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Showing 2,810 reviews

October 26, 2016

Very satisfied Very professional sales experience with George Argires. He explained all aspects of the buying process completely, He even met with us on his day o More

by repoman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Argires, Rigoberto Ramirez, Ken Slater
Oct 26, 2016 -

Toyota of Brookfield responded

Thank you for filling out the review, we appreciate you taking the time.

October 25, 2016

Great Experience Visited Safro Toyota a couple of weeks ago for a test drive of a new Highlander. Met my salesperson Kyle, who was very knowledgeable. The finance s More

by TSL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Uhlenhake, Matt Markiewicz
Oct 25, 2016 -

Toyota of Brookfield responded

Thank you for the review! Enjoy your new Highlander.

October 24, 2016

Salesman was a true pleasure Don Byington was also a true pleasure and if you can find a way to bottle his enthusiasm and warmth do it! He was extremely patient with me as I tried More

by Past Due Bill
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don E. Byington
Oct 24, 2016 -

Toyota of Brookfield responded

Thank you for taking the time to fill out the review. We appreciate it!

October 24, 2016

Internet car buying worked well for us. One of the things I hate most about buying a car is haggling over the bottom line price. Internet shopping has improved this process a great deal. I e More

by Packer Fan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackson Mueller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Strnad, Ken Slater
Oct 25, 2016 -

Toyota of Brookfield responded

Thank you for filling out the review! We're glad that you found our internet process so helpful and easy. We have been refining the process as we go to evolve with our customer's needs. Enjoy your new Camry Hybrid!

October 21, 2016

As always awesome experience. That's why I keep coming back I came in to the dealership in July inquiring about the Rav4. My last two leases have been with a Toyota Camry and was looking for a change. Chris wa More

by LJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Mohr, Matt Markiewicz
Oct 21, 2016 -

Toyota of Brookfield responded

LJ, Thank you for taking the time to fill out the review! We appreciate it, and we also hope Chris will be here in 3 years!

October 21, 2016

Amazing Experience! I see why your are #1 Thank you Steve and Safro Toyota for making my experience of buying a "new" 2010 Camry such an exceptional experience. You went the extra mile every More

by EB
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Wonderful Receptionist, Steve Starosta, Geremy Reichert, Ely Faretta
Oct 21, 2016 -

Toyota of Brookfield responded

EB, Thank you for the review, we appreciate it. We also appreciate you providing us the opportunity correct the issue you were having, as we do stand behind our vehicles and work.

October 18, 2016

Great Experience Everything went very smoothly. From the time I made contact with Jackson to set up a time to check the car that we wanted, to meeting Luis who showed More

by Fred D.
Recommend Dealer
Yes
Employees Worked With
Luis Ferrer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackson Mueller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ely Faretta
Oct 20, 2016 -

Toyota of Brookfield responded

Thank you for taking the time to fill out the review!

October 18, 2016

Love them! Ryan Sayers was very patient with my inability to choose between 5 black Camry LE's. I finally decided on one of them and could not be happier. He w More

by Laurla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rigoberto Ramirez, Jeff Sayers, Ryan Sayers, Ely Faretta
Oct 20, 2016 -

Toyota of Brookfield responded

Thank you for taking the time to fill out the review, we appreciate it.

October 18, 2016

Excellent sales team From the time that we were on the lot to the time of our departure with a car purchase every member of the team was extremely courteous, kind, helpful More

by Camryfan#1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Ferrer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rigoberto Ramirez, Matt Markiewicz
Oct 20, 2016 -

Toyota of Brookfield responded

Thank you for taking the time to fill out the review!

October 16, 2016

Great Service We recently purchased a Toyota Highlander from Jack Safro. Our sales representative, Andy Budd, was very helpful in the purchase process and especial More

by 1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Budd, Henry Tessmer, Cathy Bajurny
Oct 17, 2016 -

Toyota of Brookfield responded

Thank you for taking the time to post a review! We do appreciate it.

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