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Toyota of Brookfield

Brookfield, WI

4.9
2,838 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois. Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle. Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams. Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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20655 W Capitol Dr

Brookfield, WI

53045

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Showing 2,838 reviews

November 08, 2016

Purchase of used Toyota solara Thanks to the entire Safro team for making our new used car purchase easy and fair. Everyone we dealt with were friendly and not pushy. Special thanks More

by Happycustomer/
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Gintert, Michael Lehner
Nov 08, 2016 -

Toyota of Brookfield responded

B.K., Safro Toyota thanks you for your review, we appreciate it. Enjoy your new vehicle.

November 02, 2016

Excellent Andy and Matt were very friendly and professional. Andy was extremely responsive throughout the whole sales process and got back to me quickly when I More

by schwochski
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Strnad, Matt Markiewicz
Nov 02, 2016 -

Toyota of Brookfield responded

Thank you for the review. We look forward to being here for your service in the future. Enjoy the Highlander.

November 02, 2016

Repeat customer On Saturday I went in to Safro to explore the possibility of leasing my 5th car from them. I was a bit concerned because my "regular salesperson" had More

by fussy leaser
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Budd, Rigoberto Ramirez, Ken Slater
Nov 02, 2016 -

Toyota of Brookfield responded

Thank you for the review. Andy Budd has been with us for 14 years and certainly knows how to take care of our customers. Thank you for your continued business.

November 02, 2016

Great experiance Me and my wife bought our first new car a week ago and it was a pleasurable experience. The staff at Safro worked hard to set us up with the vehicle w More

by outlaw1sammy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Mackiewicz, Rigoberto Ramirez, Cathy Bajurny
Nov 02, 2016 -

Toyota of Brookfield responded

Thank you for the review. Congratulations on getting your first new car! Let us know if you need any assistance with service, or personalizing your new Highlander.

October 30, 2016

2017 Rav4 I was such a pleasure working with my salesperson Paul Axt. My shopping and buying experience was so easy. The staff is a pleasure to work with and More

by sue56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Su Lamster, Stefanie Masters, Rigoberto Ramirez, Ely Faretta
Oct 31, 2016 -

Toyota of Brookfield responded

Sue, Thank you for your review! We're glad we were able to provide you with an easy and pleasurable experience. Let us know if we can be of any further assistance.

October 30, 2016

Personalized Experience Tailored to My Needs Chris Spatola was a wonderful car dealer. He cared about my interests and concerns, and personalized the entire car buying process to me. Highly reco More

by CamrySE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christoper Spatola, Cathy Bajurny
Oct 31, 2016 -

Toyota of Brookfield responded

Thank you for your feedback, we do appreciate it. Enjoy your new car!

October 27, 2016

Easy, Fun No Hassle! I have purchased 3 new Toyotas from Jack Safro over the course of almost 30 years! One Camry was handed down to my son. Great vehicles. I did not have More

by happyowner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Gintert, Michael Lehner, Rigoberto Ramirez
Oct 27, 2016 -

Toyota of Brookfield responded

Thank you for the review! We're very glad Matt was able to help you in finding the right Camry for you. We do pride ourselves in not being that typical pushy experience. Enjoy your new Camry.

October 27, 2016

Leased a new car Very pleasant process and would recommend to anyone in the market for a Toyota. Dave & Andy treated me as if they were helping a close friend. More

by Jason
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Golombowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Budd
Oct 28, 2016 -

Toyota of Brookfield responded

Jason, Thank you for the kind review. We appreciate that, and will be here should you need anything in the future.

October 26, 2016

Very satisfied Very professional sales experience with George Argires. He explained all aspects of the buying process completely, He even met with us on his day o More

by repoman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Argires, Rigoberto Ramirez, Ken Slater
Oct 26, 2016 -

Toyota of Brookfield responded

Thank you for filling out the review, we appreciate you taking the time.

October 25, 2016

Internet car buying worked well for us. One of the things I hate most about buying a car is haggling over the bottom line price. Internet shopping has improved this process a great deal. I e More

by Packer Fan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackson Mueller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Strnad, Ken Slater
Oct 25, 2016 -

Toyota of Brookfield responded

Thank you for filling out the review! We're glad that you found our internet process so helpful and easy. We have been refining the process as we go to evolve with our customer's needs. Enjoy your new Camry Hybrid!

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