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Toyota of Brookfield

Brookfield, WI

4.9
2,817 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois. Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle. Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams. Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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20655 W Capitol Dr

Brookfield, WI

53045

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Showing 2,817 reviews

August 23, 2011

Overall, my experience was very pleasant. From the start, the car showed very well, it was obvious it had been thoroughly cleaned on the inside and out, with evidence of wax on the body. Our agreed p More

by mswilke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary Dixon
August 21, 2011

Shawn is an excellent salesperson with whom to work. Not only is he very knowledgeable about the many facets and options of the vehicles we looked at and the one we bought, but he is also very good at exp More

by khenrydale
Customer Service
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Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Safro
August 20, 2011

We just purchased a new Camry from Sheila Goemans. We've been dealing with her for over 15 years. We like her friendly, stress free, informative nature. She has gone out of her way to be sure we are satisf More

by dabeach2
Customer Service
Quality Of Work
Friendliness
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Recommend Dealer
Yes
Employees Worked With
Sheila Goemans
August 18, 2011

Matt and the rest of the Safro sales team were always very friendly, informative and accessible without putting undue pressure on me in the sales process of my new vehicle. I made four stops at the deal More

by rnbaker
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Pradarelli
August 10, 2011

I inquired through the internet as to the price of a new Venza during the year end clearance sale. I really wasn't looking to buy a car but more curious than anything as the Venza has caught my eye since i More

by ndecloux
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Friendliness
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Recommend Dealer
Yes
Employees Worked With
Pete Wahlen
July 30, 2011

I have to admit I received outstanding service in buying my new Prius from Jack Safro. Andy with the most personable, knowledgeable & customer oriented salesman I have ever worked with. This is the 2nd ne More

by giorgysgirl62
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Budd
July 23, 2011

We love this toyota dealership. We have worked w/several sales people/ management and service personnel. We can not say enough how great they all are. We have been doing business there for 8 yrs now. We wou More

by Nan Richlin
Customer Service
Quality Of Work
Friendliness
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Recommend Dealer
Yes
Employees Worked With
Jeff Sayers
July 12, 2011

Hello, I thank you for the opportunity to respond on Hello, I thank you for the opportunity to respond on Curt’s and Vern’s ownership. Both Curt and Vern are totally focused on customer service and a More

by Wanda Calmese-Birdsong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curt Evers & Vern
July 12, 2011

Yes, I had great service at Jack Safro Toyota last week. The service person who helped me was fantastic, his name was Don DeBuhr. He’s one of the best people I’ve worked with at Jack Safro. He answered al More

by burns123
Customer Service
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Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Debuhr
July 09, 2011

2nd time I drove into Express for oil change & was told wait time was 1.5 hrs. I expressed my dissatisfaction with this 'express' service & apology given, but no attempt to compensate me for my wast More

by giorgysgirl62
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
curt, ,donald
Jul 25, 2011 -

Toyota of Brookfield responded

Hi giorgysgirl62 I just receive confirmation on your response to our Service Manager, Lauren Shirley. I am glad all is resolved in this matter and look forward to your continued business and trust in our Dealership. Once again, if there is anything I can do for you in the future, please feel free to contact me at any time. Thank You Greg Panas Sales Manager Jack Safro Toyota

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