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Toyota of Brookfield
Brookfield, WI
2,815 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,815 reviews
December 30, 2023
I’ve come accustomed to expect excellence from Napleton , and as usual, they delivered. Thank you to Bella B for always making my service experience pleasant!!! and as usual, they delivered. Thank you to Bella B for always making my service experience pleasant!!! More
by stucker
Employees Worked With
Bella B
December 30, 2023
Always friendly and courteous. Bri was helpful and explained the service work being done and future work that I should follow through on.. Bri was helpful and explained the service work being done and future work that I should follow through on.. More
by rthorman57
Employees Worked With
December 30, 2023
Recently had my Toyota Camry serviced at Toyota of Brookfield. I worked with Bella M. She was very helpful, honest, and knowledgeable. Keep up the good work! Brookfield. I worked with Bella M. She was very helpful, honest, and knowledgeable. Keep up the good work! More
by JSTEIN
Employees Worked With
Bella M
December 29, 2023
My service manager was very knowledgeable and friendly and the service was quick and easy and the service was quick and easy More
by MICK
Employees Worked With
December 27, 2023
Bonnie was great! She gave us all information that we asked for and was transparent with everything. She helped made the process of buying a car whether new or used. She gave us all information that we asked for and was transparent with everything. She helped made the process of buying a car whether new or used. More
by Alexyang2
Employees Worked With
Bonnie
December 27, 2023
Performed my oil change and tire rotation here with Bill P. Service went smoothly and Bill made the process easy. P. Service went smoothly and Bill made the process easy. More
by mattg
Employees Worked With
December 23, 2023
Only issue was waiting over an hour to close on the car. Not Nick's fault multiple people all accepted deals around the same time. Great follow up the next day with multiple people calling to check in. Not Nick's fault multiple people all accepted deals around the same time. Great follow up the next day with multiple people calling to check in. More
by jadam530
Employees Worked With
December 23, 2023
I was able to negotiate a fair and good purchase of a 2024 Rav4 Limited SUV with Nick. Everyone was friendly and accommodating. As with any big ticket purchase, I would do your research, know what you wa 2024 Rav4 Limited SUV with Nick. Everyone was friendly and accommodating. As with any big ticket purchase, I would do your research, know what you want and hopefully, you too, can get the car you want for the price (and trade in value) you are comfortable with. More
by Marie
December 22, 2023
Been a customer many years. Always pleased with staff and service. My current service advisor Coley Kuntz was extremely helpful and she always responded quickly to phone calls o Always pleased with staff and service. My current service advisor Coley Kuntz was extremely helpful and she always responded quickly to phone calls or texts. More
by eb
Employees Worked With
Coley Kuntz
December 21, 2023
Took care of my car and special wants. Did a great PPC and C Coat too. Did a great PPC and C Coat too. More
by Turkey365
