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Toyota of Brookfield
Brookfield, WI
2,906 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,906 reviews
August 31, 2025
Bri was my service manager. She did an outstanding job, I have had a numerous times, I always ask for her. Thank you for doing so great in customer service. She did an outstanding job, I have had a numerous times, I always ask for her. Thank you for doing so great in customer service. More
by Ron
Employees Worked With
August 30, 2025
Bri Braun was my service advisor . She made sure everything was done right and in a reasonable time . I will take my vehicle concerns to her everytime I need any work done on my truck She made sure everything was done right and in a reasonable time . I will take my vehicle concerns to her everytime I need any work done on my truck . Thanks Bri ! More
by tsgoble1
Employees Worked With
August 27, 2025
Zach Reed has been my service rep for a few years now and he does a great job! He listens to what I say and he makes sure that the job is done correctly. And he does a great job of explaining everything to m he does a great job! He listens to what I say and he makes sure that the job is done correctly. And he does a great job of explaining everything to me! I am extremely happy with Zach and Brookfield Toyota. More
by suebangle
Employees Worked With
August 24, 2025
I went into Napleton service bcuz my transmission was making a noise. Zach Reed, who is my usual service manager told me that I needed a new transmission. Bcuz of my extended warranty, I didn't have to p making a noise. Zach Reed, who is my usual service manager told me that I needed a new transmission. Bcuz of my extended warranty, I didn't have to pay anything. Zach handled everything with courtesy & professionalism. Surprisingly, the repair was handled expeditiously & now my vehicle drives like a new car. Zach really worked wonders.I do so appreciate him & the service techs at Napleton. More
by billglowing
Employees Worked With
August 23, 2025
Just bought a pre owned Highlander, great overall vehicle for the family.Edwin Alvarez took great care of me. If you're in the market for a pre owned vehicle I highly recommend Toyota of Brookfield for the family.Edwin Alvarez took great care of me. If you're in the market for a pre owned vehicle I highly recommend Toyota of Brookfield More
by irizarryrob1
Employees Worked With
Edwin Alvarez
August 12, 2025
My service representative was Dan Erickson. He was very welcoming and communicated with me well. I appreciated his explanation of my repairs. He was very fair and tried to help me where he c He was very welcoming and communicated with me well. I appreciated his explanation of my repairs. He was very fair and tried to help me where he could. He saw me as the long term customer that I am and very much secured our business relationship. Thank you Dan! More
by Pccmurphy
Employees Worked With
August 07, 2025
Rob Melehan was the service manager in charge of servicing my 2019 RAV4 for routine maintenance. Before the service began I had about five technical questions regarding the interaction between my sm servicing my 2019 RAV4 for routine maintenance. Before the service began I had about five technical questions regarding the interaction between my smartphone and my vehicle computer. Rob gave me all the answers I needed. I am completely satisfied with the service I received! More
by Mark B
Employees Worked With
Rob Melehan
August 06, 2025
Kevin R. did an amazing job helping us purchase our 2023 Rav4! He was very friendly and personable throughout the entire process. He did a wonderful job answe did an amazing job helping us purchase our 2023 Rav4! He was very friendly and personable throughout the entire process. He did a wonderful job answering any questions we had and explaining each step of the way. Would highly recommend working with him and hope to again if needed in the future! More
by E Hegeman
Employees Worked With
Kevin R.
