Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Toyota of Brookfield
Brookfield, WI
2,834 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,834 reviews
May 01, 2025
My service advisor, Zach Reed, is the best. He is very knowledgeable about Toyota products and explains flawlessly the problems with the car. He answers all my questions with great detail and p He is very knowledgeable about Toyota products and explains flawlessly the problems with the car. He answers all my questions with great detail and patience. He goes above board to make his customers happy. A shout out to the hard working mechanics for a job well done. More
by andretzky
Employees Worked With
April 30, 2025
Extremely professional. Extremely helpful in person and on the phone. Answered questions and very knowledgeable Extremely helpful in person and on the phone. Answered questions and very knowledgeable More
by aimeechristie
April 19, 2025
My niece wanted a Corolla Cross and drove from IL, Toyota of Brookfield team went above and beyond in making it happen. What a great experience from Mark, Tim, Dave and finance manager. Transparent, customer of Brookfield team went above and beyond in making it happen. What a great experience from Mark, Tim, Dave and finance manager. Transparent, customer centric and wonderful experience all around. Thank you to the best Toyota dealer in Wisconsin for making my niece’s dream come true with the most perfect cross over suv. More
by Bella
April 15, 2025
I am really pleased with my new Camry, the ceramic coating is beautiful. Haven’t learned everything about it yet, but I am carrying them owners manual with me all the time. coating is beautiful. Haven’t learned everything about it yet, but I am carrying them owners manual with me all the time. More
by Sewald38
Employees Worked With
April 15, 2025
Bri at Toyota of Brookfield is amazing to work with. She is kind, helpful, and knows what she is doing. She makes everything super easy. Highly recommend her!! She is kind, helpful, and knows what she is doing. She makes everything super easy. Highly recommend her!! More
by Lanextstep
April 09, 2025
Nick is very helpful with questions we had on our new vehicle. He is very easy to work with. vehicle. He is very easy to work with. More
by jefflambert
Employees Worked With
April 07, 2025
I received excellent Customer Service from Coley Kuntz Sr. Advisor. Coley was professional, courteous, and provided excellent feedback during the repair procedd Sr. Advisor. Coley was professional, courteous, and provided excellent feedback during the repair procedd More
by jleuenberger1
Employees Worked With
Coley Kuntz
