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Toyota of Brookfield
Brookfield, WI
2,821 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,821 reviews
November 06, 2023
Very clean and welcoming. My sales rep Bonnie was delightful and very helpful. She represented the company in a very positive manner. She went to bat for me regarding the cost My sales rep Bonnie was delightful and very helpful. She represented the company in a very positive manner. She went to bat for me regarding the cost of the vehicle which I really appreciate. Bonnie you are wonderful person and rep. More
by jimamidei
November 06, 2023
We bough a new Camry here . Nick assisted with the purchase. He was very nice and supportive with all of our questions. Nick assisted with the purchase. He was very nice and supportive with all of our questions. More
by Amar
Employees Worked With
November 03, 2023
Very helpful staff. Zach S was my rep and he made sure I got the tires I needed for my car and made sure everything was done by the time I needed my car back. Zach S was my rep and he made sure I got the tires I needed for my car and made sure everything was done by the time I needed my car back. More
by Crunyan25
Employees Worked With
November 02, 2023
Josh helped me find a vehicle I needed and explained everything. When I told him I was concerned about not being drive home after it went dark, him and a manager drove me home. everything. When I told him I was concerned about not being drive home after it went dark, him and a manager drove me home. More
by MarilynBuffone
Employees Worked With
November 02, 2023
Excellent service! My Service Advisor, Coley Kuntz, is a true professional. She didn’t try to sell me any services I didn’t need. She got me in and out quickly and f My Service Advisor, Coley Kuntz, is a true professional. She didn’t try to sell me any services I didn’t need. She got me in and out quickly and followed up to make sure I was satisfied with the work I had done. I bought my Toyota Highlander from this dealer and always have it serviced here. Highly recommend this dealership. More
by Richard B
Employees Worked With
Coley Kuntz
November 01, 2023
If you're going to take your vehicle to a dealership, Brookfield Toyota is the place to go. Excellent communication throughout the service. Nice clean waiting area with amenities. Been extremely satisfie Brookfield Toyota is the place to go. Excellent communication throughout the service. Nice clean waiting area with amenities. Been extremely satisfied with my interactions at this dealership. Highly recommend. More
by fishnwiz1
October 31, 2023
Their phone system is terrible. Trying to call & talk with someone is impossible. We went in for a scheduled appointment & waited 35” at a table & no one came Finally we were put Trying to call & talk with someone is impossible. We went in for a scheduled appointment & waited 35” at a table & no one came Finally we were put in touch with Nick and he was fantastic. More
by tmanley
Employees Worked With
October 31, 2023
Really good time buying my new car! !! Fully of thanks to Jackson!! !!! Incredible person helping alot on this first time buying car... !! Fully of thanks to Jackson!! !!! Incredible person helping alot on this first time buying car... More
by Hoch
Employees Worked With
