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Toyota of Brookfield
Brookfield, WI
2,821 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,821 reviews
October 31, 2023
We were very pleased with Kyle's knowledge and helpfulness as we considered purchasing a new car. When we described our thoughts, needs and concerns, Kyle was able to compare and contrast cars fo helpfulness as we considered purchasing a new car. When we described our thoughts, needs and concerns, Kyle was able to compare and contrast cars for us. He presented the information in a clear, unbiased manner. Once we selected the model, Kyle walked us through various options; we feel we were able to customize the car in a manner that suits us now and for years to come. We are very pleased with our experience. More
by Diane
Employees Worked With
Kyle Krochmal
October 30, 2023
We purchased a new vehicle at Toyota of Brookfield. Highly recommend working with Nick. Great communication and customer service! Highly recommend working with Nick. Great communication and customer service! More
by lfrederick212
October 30, 2023
Oil changes are inexpensive here for great quality work. My service advisor Tony gets me anyday I need and always makes sure the job is done right. My service advisor Tony gets me anyday I need and always makes sure the job is done right. More
by Kristy
Employees Worked With
October 29, 2023
I want to express my immense gratitude and appreciation for the exemplary service provided by Bri Braun and the service department. Facing the unexpected challenge of rodent damage to my vehicle, Bri went for the exemplary service provided by Bri Braun and the service department. Facing the unexpected challenge of rodent damage to my vehicle, Bri went above and beyond to ensure a smooth resolution. Despite the insurance company's delays, Bri's proactive approach and timely communication prevented further hold-ups. It's rare to encounter such dedication and commitment to customer satisfaction. With Bri on your team, customers can always count on a job well done. Thank you, Bri, for turning a stressful situation into a testament of Toyota of Brookfield's outstanding service. More
by paulknisely
Employees Worked With
October 28, 2023
Nick was very knowledgeable and made the entire process run smoothly. we were in and out within 3 hours. run smoothly. we were in and out within 3 hours. More
by Sean manley
