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Toyota of Brookfield
Brookfield, WI
2,814 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,814 reviews
July 21, 2023
Prompt service, courteous employees, a car wash & a ride if I need it. Zach Reed even got my jacket for me because I was cold while waiting for my car. if I need it. Zach Reed even got my jacket for me because I was cold while waiting for my car. More
by Carrie
Employees Worked With
July 20, 2023
The people at Brookfield Toyota were professional and polite. Zach Shuett was great and I would gladly take my business back to Toyota. polite. Zach Shuett was great and I would gladly take my business back to Toyota. More
by Reed
Employees Worked With
July 19, 2023
Service is always great and the personnel are fantastic. Never mind having to go in. Never mind having to go in. More
by Conrad
Employees Worked With
July 19, 2023
I trust this dealers service department much more than another nearby Toyota dealers service. They don’t constantly push xxxxxxxx services to jack up the price. The other dealer constantly pushes expens another nearby Toyota dealers service. They don’t constantly push xxxxxxxx services to jack up the price. The other dealer constantly pushes expensive items adding up to over $1000 on a 2 year old vehicle with 45,000 miles on it. Stuff thats not listed in the owners manual or not listed until a much higher mileage. Mr Pardoe was great at my last oil change/tire rotation and im thankful for dealer honesty and great staff. More
by Waterman
Employees Worked With
July 18, 2023
Jackson was great and helping my find a great, reliable car! 10/10 would recommend! car! 10/10 would recommend! More
by jdt-31
Employees Worked With
July 17, 2023
Nick was great - Very helpful and prompt service. Even on a very busy day, Nick made sure that I had everything I needed Even on a very busy day, Nick made sure that I had everything I needed More
by max.mcconnell
July 13, 2023
Very friendly and very good with the truck like the price of the truck would come back. of the truck would come back. More
by mchandra
