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Toyota of Brookfield
Brookfield, WI
2,814 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,814 reviews
May 27, 2023
Thanks Ericka for helping my grand daughter out with her purchase you were very informative and she was worried and you figured it out for her thank you purchase you were very informative and she was worried and you figured it out for her thank you More
by Jean S
Employees Worked With
Ericka cosey
May 27, 2023
Ericka helped with the purchase of my equinox i was so scared i wouldn’t be able to get it because of an issue we ran into. Ericka did great with calling me down. I’d definitely recommend working with her scared i wouldn’t be able to get it because of an issue we ran into. Ericka did great with calling me down. I’d definitely recommend working with her ! More
by It’s hible
Employees Worked With
Ericka c
May 27, 2023
I wanted to get a RAV4 i stopped at so many dealerships and they lied to us and said they would order us one then said it sold. I appreciate the professionalism from ericka can’t wait for our vehicle to ge and they lied to us and said they would order us one then said it sold. I appreciate the professionalism from ericka can’t wait for our vehicle to get here More
by J michal
Employees Worked With
Ericka cosey
May 26, 2023
I am always impressed with the efficiency and professional nature of Toyota of Brookfield. From purchasing my Camry to my car being serviced, everyone has treated me with respect. Special thanks professional nature of Toyota of Brookfield. From purchasing my Camry to my car being serviced, everyone has treated me with respect. Special thanks to Zach Schett who was wonderful to work with on my recent visit. More
by Celine.elizabeth
Employees Worked With
May 24, 2023
We recently purchased a RAV4 from Kevin Rhiel. It was such a positive experience that when we wanted to purchase a 4Runner we specifically requested Kevin Rhiel as our sales person. He is straig It was such a positive experience that when we wanted to purchase a 4Runner we specifically requested Kevin Rhiel as our sales person. He is straight forward, no pressure tactics and explained every detail. We did purchase a new 4Runner and are very pleased with the entire experience. We would highly recommend Kevin Rhiel when you go to Toyota of Brookfield. More
by Mkpetersen
May 24, 2023
Daniel Erickson was very helpful. He clearly explained what was done and helped me get some of my service covered under my warranty. The car is good as new. Thank you He clearly explained what was done and helped me get some of my service covered under my warranty. The car is good as new. Thank you More
by Beth2heller
Employees Worked With
