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Toyota of Brookfield
Brookfield, WI
2,834 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,834 reviews
February 28, 2025
I have never at any dealership I’ve been at where they not only wash your car but your car mats! That was a great surprise not only wash your car but your car mats! That was a great surprise More
by mamaluvslogan
Employees Worked With
February 27, 2025
Dan in service advisor was exceptional My car was serviced and ready in a very reasonable time. Thank you serviced and ready in a very reasonable time. Thank you More
by Mahdi
Employees Worked With
February 26, 2025
Coley is amazing! She was unable last minute to be at my appointment. She texted me to let me know that she was setting me up with Tyler (who was also amazing. She wan She was unable last minute to be at my appointment. She texted me to let me know that she was setting me up with Tyler (who was also amazing. She wanted to make sure I knew exactly what was going on! More
by s0625jones
Employees Worked With
Coley
February 26, 2025
Basic maintenance and tire rotation, I was in and out in an hour. Kudos to Daniel Erickson. Very clean waiting area with snacks and drinks. They made me feel special. an hour. Kudos to Daniel Erickson. Very clean waiting area with snacks and drinks. They made me feel special. More
by debrahoppe1113
Employees Worked With
February 26, 2025
I’ve been servicing my car here for decades. I recently started working with Service Advisor Coley Kuntz and she is FANTASTIC. Her knowledge, attention to detail, promptness, courtesy and good I recently started working with Service Advisor Coley Kuntz and she is FANTASTIC. Her knowledge, attention to detail, promptness, courtesy and good humor are excellent. She is by far a trusted go-to for service. Thank you Coley!! More
by SB
Employees Worked With
Coley Kuntz
February 24, 2025
I come to this dealership regularly as I get frequent maintenance on my car due to driving a lot for work. Coley Kuntz was awesome to work with. It was a busy day there and she was able to get me checked maintenance on my car due to driving a lot for work. Coley Kuntz was awesome to work with. It was a busy day there and she was able to get me checked in and let me know about any outstanding services that could be a benefit. Yet she didn’t push them on to me. As a result, I actually went ahead and did an extra service that I didn’t even realize was due. She was super friendly and communicated everything well and gave me updates. Definitely a pleasure to work with her. More
by JoeB
Employees Worked With
Coley Kuntz
February 20, 2025
I have owned many makes and models and had service at several different dealerships but this was the best experience yet. Tyler provided the best service and carefully explained work to be performed. Tha several different dealerships but this was the best experience yet. Tyler provided the best service and carefully explained work to be performed. Thank you Tyler More
by Horst and Mary
Employees Worked With
Tyler
February 17, 2025
Service Advisor Coley Kuntz provided me with the best customer service I have ever experienced. I won’t consider doing business with anyone else. A+ all the way. customer service I have ever experienced. I won’t consider doing business with anyone else. A+ all the way. More
by Scottwis
Employees Worked With
Coley Kuntz
February 13, 2025
When I stopped by without an appointment for unexpected service work, Coley Kuntz got me in and had the techs take care of the problem in no time. She knows how to treat a customer. Coley is my go to for service work, Coley Kuntz got me in and had the techs take care of the problem in no time. She knows how to treat a customer. Coley is my go to for my 4 runner and my wife's RAV 4. She always looks for ways to save $, and is the definition of customer of service. More
by Tim
Employees Worked With
Coley Kuntz
February 12, 2025
Zac Reed recently took care of my Camry service at BrookfieldToyota. Kudos Zac. I was very satisfied with your assistance. You answered all my questions and I got out in a timely manner BrookfieldToyota. Kudos Zac. I was very satisfied with your assistance. You answered all my questions and I got out in a timely manner More
by Sedan
Employees Worked With
