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Toyota of Brookfield
Brookfield, WI
2,815 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,815 reviews
March 14, 2023
Kevin did a great job informing me on the newest features of the Rav 4. The test drive should probably be in a clean car not one that smells like cigarettes. The website is a little confusing because there a of the Rav 4. The test drive should probably be in a clean car not one that smells like cigarettes. The website is a little confusing because there are cars on there to purchase but not actually on the lot. More
by Khundt
Employees Worked With
Kevin
March 14, 2023
Kevin was great to work with, very informative and explained what to expect when purchasing a new car. Followed up with everything and has kept us updated with the arrival of our new Rav 4. explained what to expect when purchasing a new car. Followed up with everything and has kept us updated with the arrival of our new Rav 4. More
by Khundt
Employees Worked With
Kevin
March 13, 2023
Bri, the Service Manager, was terrific. She was very courteous, pleasant and very thorough, I am sure she will be a great asset wherever she chooses to work. Any employer would be proud to She was very courteous, pleasant and very thorough, I am sure she will be a great asset wherever she chooses to work. Any employer would be proud to have her in the team. Best Regards, Krishna Prasad 👍🙏👍 More
by Krishnaprasad1974
Employees Worked With
March 12, 2023
My first time buying at a dealership. Nick was so awesome, took his time and answered every question I highly recommend TOB and Nick. You won't be disappointed. They even called the foll Nick was so awesome, took his time and answered every question I highly recommend TOB and Nick. You won't be disappointed. They even called the following day to ask us about how the staff was and if we still liked my vehicle. 5 star rating. More
by Tracy
Employees Worked With
March 11, 2023
Incredible experience and will be back without a doubt! Our salesman Nick T was awesome! Super knowledgeable and had a great personality! Our salesman Nick T was awesome! Super knowledgeable and had a great personality! More
by Greg D
Employees Worked With
March 11, 2023
The entire team at Toyota of Brookfield was great! Suni Kumar was extremely friendly and professional! I was in and out within hours, the process was efficient and informative. Thank you again for eve Suni Kumar was extremely friendly and professional! I was in and out within hours, the process was efficient and informative. Thank you again for everything! More
by Ethel
Employees Worked With
Suni
March 11, 2023
We worked with Suni in sales and he helped us secure the car of our dreams! He was great to work with and had a personal touch, making sure we - and our new car - were well taken care of. car of our dreams! He was great to work with and had a personal touch, making sure we - and our new car - were well taken care of. More
by Zack
Employees Worked With
Suni Kumar
