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Safro Toyota - Service Center

Brookfield, WI

4.9
731 Reviews

731 Reviews of Safro Toyota - Service Center

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November 04, 2022

Bill, the assistant manager of service, and Matt, the service director, greatly helped me with issues with my vehicle. I was unsure of the issue and they were initially as well, but they continuously wor More

by Tyler42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
BILL PARDOE
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Huff
Nov 09, 2022 -

Toyota of Brookfield responded

It is wonderful to hear you had such a great service experience! We try to set high expectations for ourselves and we're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

October 30, 2022

Everyone was very good. Zach, in particular took excellent care of me. I would highly recommend him. More

by Akonop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2022 -

Toyota of Brookfield responded

Thank you for taking the time to let us know how we did! It's great to hear you enjoyed working with Zach. We appreciate your feedback and recommendation! Take care!

October 29, 2022

Never get the work done right at this dealership many trips back. Poor customer service More

by Beaumudgett08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Daniel Erickson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2022 -

Toyota of Brookfield responded

Hi, thank you for taking the time to provide your feedback. We are disappointed to hear that your experience was not a positive one. If you would be willing, please reach out to our Service Manager, Matt Huff at (262) 781-2626 so we can understand the details of your particular situation and try to make this better. We look forward to hearing from you.

Nov 01, 2022 -

Beaumudgett08 responded

I wish you could help me but at this point i know toyota of brookfield can not work on my car or do what they say they are going to do. Your team has made me not want my car after what your team has done to my suv.

October 27, 2022

Dan Rogers helped me get two replacement tires for my highlander last minute. I am forever grateful! More

by NoelleTheRogers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2022 -

Toyota of Brookfield responded

We're so glad Dan was able to go above and beyond your expectations! Thank you for your positive feedback! We look forward to helping again in the future. Take care!

October 26, 2022

Daniel is one of the best in their service department. He has taken care of my service needs and has met or exceeded all estimates and repair time expectations. More

by plumitisj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Erickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2022 -

Toyota of Brookfield responded

We strive for 100% satisfaction, and it is great to see Daniel has provided that! Thank you so much again for your feedback! We hope you have a great day!

October 21, 2022

I can’t say enough about how wonderful my experience was recently at Toyota of Brookfield. I was taking my vehicle for an oil change and brakes. I was not looking forward to bringing my car in and my atti More

by leslieseraphine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danyele Wondolkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Peters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2022 -

Toyota of Brookfield responded

Hello, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Please let us know if you have any additional questions about services you received and thank you again for choosing Toyota of Brookfield!

October 18, 2022

My family has been coming to this dealership for three generations now. The building is always clean, everyone who works there is friendly. Once you walk into the building you will immediately feel at eas More

by Rob W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
BRI BRAUN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2022 -

Toyota of Brookfield responded

Rob, we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen by you and your family! Thank you and we hope to continue to see you for years to come! Take care!

Oct 21, 2022 -

Toyota of Brookfield responded

Hi Rob, we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you and we hope to see you again!

October 08, 2022

Nick was a great help in helping my friend my a new car today and made process smooth. More

by dbrunner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Terranova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2022 -

Toyota of Brookfield responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

October 06, 2022

I came in and just wanted to drive a Tacoma and Ericka was able to take the time and help me out. I’m also a big brewers fan and she pointed out this car a brewers player traded in and i thought it was re More

by kyjones8819
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ericka
Oct 09, 2022 -

Toyota of Brookfield responded

Hello, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 06, 2022

I came into the dealership pretty late and Ericka was very patient and helpful. Thank you for your great customer service More

by lorenzonate93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ericka
Oct 09, 2022 -

Toyota of Brookfield responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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