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Safro Toyota - Service Center

Brookfield, WI

4.9
740 Reviews

740 Reviews of Safro Toyota - Service Center

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November 30, 2022

Tony was able to help with a bunch of my questions over the phone saving me a trip to the store! More

by Nicki J.
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Rebich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2022 -

Toyota of Brookfield responded

Nicki, thank you for your feedback! We're glad to hear Tony was so informative and helpful. If you have any further questions, please don't hesitate to reach out! Safe travels!

November 30, 2022

I showed up unannounced with a battery issue and a check engine dashboard warning light. Service Advisor Zachary Reed was most accommodating and helpful, everything you'd want from a service advisor. Zach e More

by jhenderson3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2022 -

Toyota of Brookfield responded

Thank you so much for your feedback! Zach and our team will be very happy to hear about your kind words and high star rating! Thank you so much for choosing Toyota of Brookfield as your first choice for service! Have a great day!

November 29, 2022

Alway pleasant people to work with,and prompt professional service. I would recommend them to family or friends. More

by Kris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BILL PARDOE
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2022 -

Toyota of Brookfield responded

Kris, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

November 26, 2022

John peters was my service advisor and did an outstanding job of keeping me informed of the progress of the work being done on my 2015 Highlander and had me out the door. I had an oil filter change and some More

by Randy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Peters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2022 -

Toyota of Brookfield responded

Hi Randy, we're glad to hear you found John to be so informative and helpful. Please let us know if there is anything else we can do for you; we are more than happy to help!

November 23, 2022

I always have a positive experience at this dealership. People are friendly and I think the mechanics are thorough and do a good job on my Prius. More

by jackietlachac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Schuett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2022 -

Toyota of Brookfield responded

We're glad to hear that everything was completed to your satisfaction, Jackietlachac! Please let us know if there is ever anything else we can assist you with. We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

November 18, 2022

We have 2 Toyotas now and others in the past purchased from this dealership. We have always been pleased with the service. We like the hours that it’s open and the opportunity to just stop in if we have More

by LHM
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davina Newham
Nov 22, 2022 -

Toyota of Brookfield responded

Thank you so much for sharing your recent experience with us. We work hard to provide each of our clients with the best automotive experience. It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

November 15, 2022

Got same day service appointment for oil/filter change & tire rotation. Service writer Coley Kuntz was fast, efficient and helpful, pointing to some other service issues to be addressed. Kept me apprised of More

by SMS52050
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Coley Kuntz
Nov 17, 2022 -

Toyota of Brookfield responded

Thank you so much for your positive feedback! We're happy to hear Coley took great care of you! Have a wonderful day!

November 14, 2022

Josh in service was super attentive to my concerns and communicated well. Will definitely be back. More

by Hurricane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Peters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cal Kittleson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2022 -

Toyota of Brookfield responded

We're happy Josh was able to help you out! Thank you for your feedback! We look forward to your next visit! Take care!

November 09, 2022

Great service. Good people. Received updates over texts frequently from Daniel Erickson at service. Really great experience. More

by swami nadarajan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Erickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2022 -

Toyota of Brookfield responded

Hi Swami, we are very happy to have provided you with such a positive experience! Thank you for the wonderful feedback! We look forward to helping again in the future. Take care!

November 04, 2022

Bill, the assistant manager of service, and Matt, the service director, greatly helped me with issues with my vehicle. I was unsure of the issue and they were initially as well, but they continuously wor More

by Tyler42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
BILL PARDOE
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Huff
Nov 09, 2022 -

Toyota of Brookfield responded

It is wonderful to hear you had such a great service experience! We try to set high expectations for ourselves and we're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

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